The Web Chat Company Reviews 9

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Online Marketing Agency

Information provided by various external sources

The Web Chat Company provides a low cost and fully outsourced live agent web chat service for businesses of any size. It’s qualified chat agents engage with your website visitors via the chat widget greeting, lead capturing and prospect verifying 24 hours a day everyday.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best web chat company…

The best personalized webchat company ever

June 16, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Thanks 🙏🏽 Himanshu , it was great to set you up so quickly and I can see the benefits your business is getting already

Rated 5 out of 5 stars

An excellent service

An excellent service, true value add! Consistently provides good service to our customers, enables people to engage with us out of hours. We originally subscribed with this service to purely manage customer expectations; it has now developed into providing new sales for us too! The Web Chat Co are good people to work with, they have become a strategic partner of ours.

March 12, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Many thanks for your "excellent" review. All of us at the Web Chat Co have a passion for doing things better, offering the human touch in a digital world, so it's good to hear that these efforts are recognised by our valued customers and strategic partners alike.

Rated 5 out of 5 stars

Absolutely Amazing!

The Web Chat Cos chat service is perhaps one of the best! We use it with their chat agent service and honestly the guys are very good! The quality is absolutely amazing, and having it at such low costs is a dream! I'd recommend these guys to everyone!

January 30, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Thanks for the "amazing" review. We are about to launch a new software version so we hope it gets even better - Happy Chatting

Rated 5 out of 5 stars

Great lead generation tool

Have been using this service on our website businessagent.com for the last few months and already got loads of quality leads. Great work guys.

January 26, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Hi Andrew, thanks for your positive comments

Rated 5 out of 5 stars

Great Chat Service

This chat service really does work.. Highly recommended..

January 18, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Hi Gary, many thanks for your positive feedback.

Rated 5 out of 5 stars

Never miss an opportunity

Great service which has meant I now do not miss any opportunities generated online. I opted for the fully manned service which was very easy to setup. I get the transcripts emailed to me so I can review the quality of the answers. I haven’t had any issues and it’s like having another employee but without all the costs! Would recommend to any business.

January 11, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Big thanks for your special feedback - looking forward to chatting with even more of your website visitors in the months and years to come.

Rated 5 out of 5 stars

Web Chat Review

Web Chat is a valuable addition to our business providing support to our customers outside of normal working hours. Provided they have been given the information needed they can pass this to our customers or take information so that the query can be managed inside of office hours.

January 11, 2018
Unprompted review
The Web Chat Company logo

Reply from The Web Chat Company

Many thanks for your review, you are quite right the better the information our customers provide us the better the service we can offer - Happy Chatting

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look