I ordered some shoes on July 17th and it is now August 14th and I still haven’t received them! I have not received any updates or anything about the package that I ordered whatsoever. I have tried rea... See more
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I’m assuming it’s going to be great but I haven’t received it yet, so I can’t give a review on it. This is your 2nd request.
Company replied
FAKE COMPANY. I PLACED AN ORDER, NEVER GOT IT! BUYER BEWARE!!!!
I placed two orders on March 2nd and 3rd today is April 7th and still haven’t received either order. I only received a tracking # after many emails requesting one. Only have one tracking # for 2 order... See more
Company replied
Company details
Written by the company
Need a place to buy just the essentials? Look no further! Things & Essentials is your one-stop-shop to buy all of your essential items. Items from categories such as Fashion & Apparel, Electronics, Home & Office, Health & Beauty, Hair Tools & Accessories, Baby & Nursery, and Cat Supplies. We are a U.S based company. We ship to and from the United States. We now offer payment options that include installment payments where you can buy now and pay over a 30 day period. You can select the installment payment option during the checkout process. Things & Essentials is licensed and registered in/with the State of Illinois. Our business and content are trademarked and copyrighted. We are an extension of Shinedelight Enterprises eCommerce Division, a licensed and registered business also in/with the State of Illinois. All businesses and content are trademarked and copyrighted. Shinedelight Enterprises is fully accredited with an A+ rating from the Better Business Bureau. Things & Essentials also has a Women In Business certification as well as a Minority Business Owner certification. See below for our certification number. Women In Business Certification # SG07211969061472
Contact info
1 Westbrook Corporate Center Ste 300, 60154, Westchester, United States
- (800) 936-9240
- info@thingsessentials.com
- www.things-n-essential.com
FAKE COMPANY
FAKE COMPANY. I PLACED AN ORDER, NEVER GOT IT! BUYER BEWARE!!!!
January 1, 2025
Unprompted review
I ordered some shoes on July 17th and…
I ordered some shoes on July 17th and it is now August 14th and I still haven’t received them! I have not received any updates or anything about the package that I ordered whatsoever. I have tried reaching out to them via email but I get address not found, I’ve tried calling their number that’s available on their website and it doesn’t even ring. so that’s a fake email and a fake number. Huge red flags for an online business. Definitely seems like a scam all around, I reached out and requested a refund so hopefully I get a refund or my package at least. I do not recommend ordering anything from them because you won’t receive it at all.
August 14, 2024
Unprompted review
Do not order from this scam company
The worst experience dealing with a company in my life. They sell counterfeit products from China and if you return it they WILL NOT refund your money even if the box is unopened. They lied to me about shipping the item back to me until I asked a month later when they said they shipped it. Avoid this scam company or you will regret it.
February 17, 2023
Reply from Things & Essentials
We do not sell counterfeit products from China. Our detailed return to exchange policy is visible on our website. The item was shipped back to you and a delivery confirmation was received. I understand that this is not the experience that you wanted. Nor is it the experience that our store would like to have had with you as a customer. The product you received was not damaged and the box was opened on your end. We have not scammed you or anyone else. Thank you for your review.
Your product arrived on time within the 14 business days window as all hair and beauty products ship and arrive to our customers. We've asked in multiple email communications for you to submit the item(s) that you would like to exchange the product for. You did not comply; we sent you another product as a courtesy when you requested that we mail back the item that was returned to us.
Again, we received delivery confirmation that the product was received on your end within the 14 business days delivery window. Products ship directly from the warehouse and arrive within 14 business days. Any delays in shipping are communicated via email.
The shoes are horrible nothing like…
The shoes are horrible nothing like what the description says. I will never wear them and I am so upset I don’t even know how to return them at this point I will never order again
July 19, 2022
Reply from Things & Essentials
Hello Lori. You received instructions via email on how to return the shoes so that we can ship you another pair. We were not provided with evidence to your claim. We ask that our customers submit via email a photo of the shoes that they receive and to date we have not received an email from you. In addition, our return policy you received via email. Our return policy is also on our website.
"Product not as described claims: understand that the image is not a product description. The image may have text that describes the product's function and desired look further (for example a curling iron with text pointing to the different functions of the hairstyling tool or a model wearing the outfit that is being described). Understand that images are enhanced for marketing purposes. We all want to look like the models in the images, however, the model doesn't even look like the model in the picture once the image has been enhanced. Having said that, if you receive a product that is not as described in the product description, contact us immediately via email with a picture of the product that you received (you can use your cellphone to take the picture) so that we can evaluate the issue and make it right."
I hope that we can continue to handle this matter in a professional manner.
Multiple weeks later
Multiple weeks later, I am still waiting to receive a return label. The two shirts I bought are very poor quality and not true to size. I have contacted the company 3 times already and have had no resolution.
June 21, 2022
Reply from Things & Essentials
Hello Kessea,
We have responded to all of your email communications. We sent four return labels via email and on the fourth email we sent you the link to your return label and a print out of the return label. We asked in multiple emails for you to list the item(s) that you would like to exchange the shirts for and to date you have not sent the itms that you want to exchange the shirts for.
In an ideal situation our customers email us what their exchange is and we ship the exchange as we await the return of the item that is being exchanged. To date, you have not followed our policy. The resolution is to return the shirts and email the item(s) that you would like to exchange the shirts for.
Terrible company to deal with
Terrible company to deal with. Ordered on 4/6/22 & still have not received product. Have emailed them numerous times & they told me they are not the USPS!!!!!
May 11, 2022
Reply from Things & Essentials
Hello. Your order was delivered within the guaranteed timeframe as stated in our shipping policy. We responded to all of your email communications. And no we are not USPS. We report the same shipping/tracking information that you received via email. We would love to be able to communicate directly with the shipping carrier in real time, however, we do not have that capability.
I order this slipper March 01,22 did…
I order this slipper March 01,22 did not received it untill 4/8/22. What i received is crap, sending it back. This piece of crap is nothing like what in the picture and it smell like some cheap ass dollar store shoe out of China. Totally garbage. Certainly will be sending it back.
April 10, 2022
Reply from Things & Essentials
Hello Stephany,
Gladiator Rhinestone Butterfly Style Sandals are one of our best sellers. This is the first that we are hearing from one of our customers that they are not satisified with the Gladiator Rhinestone Butterfly Style Sandals that they've received.
Orders placed on our marketplace platform take up to 72 hours to post. Once the order posts our warehouses processes and ships orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order arrived within the guaranteed delivery timeframe as stated in our shipping policy on our website.
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Your expersions of how you feel about the product is a partial product review.
We have a return-to-exchange policy. We do not issue refunds. Our return policy is also on our website. In addition, we ask all customers to send an email with their order number in the subject line and a picture of the product that they've received. We will await your email with the picture, you can use your cellphone to take the picture.
I did not receive any order
April 10, 2022
Reply from Things & Essentials
Hello Jessica,
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Send an email with your order number in the subject line for questions about your order.
Still have yet to receive my order and…
Still have yet to receive my order and that was on 3/4 no refund no nothing cant get in contact with no one for answer just horrible un professional
April 10, 2022
Reply from Things & Essentials
Hello Gisela,
We have not received any email communications from you. Nor have we received any communications on our messeger platforms. We've also checked our company voicemail and have not received any messages from you.
Orders placed on our marketplace platforms take 72 hours to post. Once an order posts our warehouses processes and ships the orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order will be delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website.
This is the service review section. In this section we ask customers to leave a review of the manner in which their products were delivered by USPS. Send an email with your order number in the subject line for questions about your order.
I placed two orders on March 2nd and…
I placed two orders on March 2nd and 3rd today is April 7th and still haven’t received either order. I only received a tracking # after many emails requesting one. Only have one tracking # for 2 orders. Never does it say your order will take over a month to receive. I will never order from this company again
April 7, 2022
Reply from Things & Essentials
Hello Susan,
We've responded to every communication that you have sent to our store. In those email communications, we informed you of how your order is shipped, when you would receive the tracking numbers, and the timeframe that an order will take to arrive. We don't have communications that does not state that an order can take up to 30 days to be delivered. It is also on our website.
You received two tracking numbers for two purse orders. You've also been asked to return the purses upon receipt because you've filed false claims with Facebook/Instagram and our bank. We communicated to you that orders cannot be canceled once they are in transit. You had Facebook/Instagram cancel your order which is why you are only seeing one tracking number. You were emailed two tracking numbers.
This is the service review section. In this section, we ask customers to leave a review of the manner in which their products were delivered by USPS.
Orders placed on our marketplace platforms take 72 hours to post. Once an order posts our warehouses processes and ships the orders within 7 to 10 business days.
Once an item has shipped it can take up to 30 days to be delivered. Tracking begins the day that the order is shipped and not on the date that the order is placed. Your order will be delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website.
You have been blocked from placing orders on our website and marketplace platforms.
Shipping so so long
Shipping so so long, I don’t like this company. I ordered these shoes on January 23, and today is March 19. It took you two months to place an order and send it. that's horrible
March 13, 2022
Reply from Things & Essentials
Orders placed on Facebook/Instragram process and ship in 7 business days for standard items and 10 business days for made-to-order items. We do not receive payment until your order is delivered so it is important to our store that you receive your order. Our shipping policy is on our website. We communicate via email. Kindly send an email with your order number in the subject line for further questions surrounding your order.
You are a scammer look at your reviews
You are a scammer look at your reviews. Sending people review reminders.
Get lost!
March 7, 2022
Reply from Things & Essentials
Our emails are automated. You may receive an email asking you to review the item that you received. If you have not received your order, then you do not have to respond to the email requesting a review until your order is received. The email is sent out once a month on the same date to all customers who have placed an order.
Hopefully by next Christmas.....
I made this purchase in November and I am still waiting to receive it. Never have i waited months to receive a pair of jeans.......and by the tracking, I probably won't get it for another month!
January 16, 2022
Reply from Things & Essentials
We have not received any communications via email from you. Customers are asked to send an email with their order number in the subject line for order and delivery status updates. We do not have any customers who have placed an order in November to not have already received their orders. Every order placed in November was recieved by our customers already. We will await your email to resolve this matter professionally.
Love the dress and great customer…
Love the dress and great customer service. Well made clothing. Thank you.
January 8, 2022
Reply from Things & Essentials
Thank you for your honest review. We are excited that you are excited! You are an awesome customer. Enjoy!
Reply from Things & Essentials
The best method of communication is to send an email with your order number in the subject line. We communicate via email. Our phone is for messages only. You receive your tracking number and the link to track your package via email. Check your inbox/spam folder for email communications. You received free standard shipping. Our shipping policy is on our website. All orders are delivered within the guaranteed delivery timeframe as stated in our shipping policy. It is best to leave a review when the item is received.
Boots I should of ordered from China directly
I bought from this company bc the are in the USA. I paid more for the boots I wanted instead of paying less and ordering from China myself. Once they finally arrive the shipping label under the one from them shows where it came from China, was shipped to this "company" and then shipped to me. If you want American made don't order from here, save money and order from China directly. What a waste of time and money.
Regardless of what the company replies, if you have no issues buying products from China order from them directly because it is cheaper.
December 17, 2021
Unprompted review
Reply from Things & Essentials
At no point have we ever stated that the products that we sell on our website are made in America. We ship from US-based warehouses. The majority of the products are just as the majority of the products that we have in our households: made in China, including the phone, computer, laptop, or tablet used to post this review. All orders are delivered within the guaranteed delivery timeframe as stated in our shipping policy on our website. Where an item is manufactured/created is not the same as where an order ships from. Where an item ships from is not an indication of where it was manufactured/created. You can send an email with your order number in the subject line with concerns about the items that you received. You can also refer to our return policy on our website if you are unsatisfied with your order.
I received the jacket and it isn’t what…
I received the jacket and it isn’t what I ordered. I need a refund ASAP. I’m clearly not happy or satisfied. Yes, I see the refund Policy and it says exchange only. If I received the jacket and it isn't what you displayed with your false advertisement, then why would I want to exchange? I want my full refund of my money back.
December 15, 2021
Reply from Things & Essentials
The process is to send an email with your order number in the subject line. Our return policy is on our website.
I’m assuming it’s going to be great but…
I’m assuming it’s going to be great but I haven’t received it yet, so I can’t give a review on it. This is your 2nd request.
December 12, 2021
Reply from Things & Essentials
Our emails are automated. You may receive an email asking you to review the item that you received. If you have not received your order, then you do not have to respond to the email requesting a review until your order is received. The email is sent out once a month on the same date to all customers who have placed an order. You will receive your order within the guaranteed delivery timeframe as stated in our shipping policy on our website. Thank you for your review.
I was obviously scammed
I was obviously scammed. I purchased shoes and an empty envelope was shipped to my house instead. I hate this happened as I was interested in this company.
November 7, 2021
Reply from Things & Essentials
Hello Twiylla,
You were not scammed. You were not sent an empty package from our store. We process orders everyday and we have not had a customer state that they have received an empty package. Our supplier/warehouse has never shipped an empty package. What you need to do is contact your local post office where your package was delivered to you from to find out what happened to your package while it was being delivered to you. We are not the shipping company, we have nothing to do with thiefs from the shipping company. What you experienced is not the experience that our customers have. Sorry that you didn't have a better experience. You have been shipped another pair as a courtesy because these are really beautiful shoe boots. And you were refunded via Facebook. Your review is not a true reflection of our products or our service. Have a good day.
Takes forever to get the order
November 7, 2021
Reply from Things & Essentials
Hello and good day to you Esme,
You received free standard shipping and your package arrived within the time frame after a package is shipped that we guarantee you will receive your order. Your order was placed on October 11, 2021, at 7:52 pm from Facebook, processed same day and shipped within the 7 to 10 business days that an order needs to process for items that are made-to-order such as your order on October 18th. You received your item on November 6th. Sunday's and holiday's are not business days. Not sure how much time is considered to be forever, however, we did what we said our store would do and we did it in less time than expected. Have a good day. Thank you for shopping our small business Things & Essentials.
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