ThirdHome Reviews 841

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful locations and high-quality facilities, often highlighting stunning views and well-appointed homes. Many people appreciate the attention to detail in the properties, which are frequently described as luxurious, comfortable, and fully equipped, making for enjoyable and relaxing holidays. Reviewers often mention the excellent staff and hosts who contribute to a positive experience. However, some customers also noted issues with property maintenance and general disrepair. A few other people also felt that the descriptions of some properties did not accurately reflect their reality, citing uncomfortable beds, sparse kitchen utensils, or a lack of heating in common areas.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting beautiful views, peaceful... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Facilities

People report positive experiences with facilities, highlighting beautiful properties, comfortable... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the high standard of properties,... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing delight and satisfaction with their... See more

Based on these reviews

Rated 5 out of 5 stars

Our hosts were gracious and clearly wanted us to be comfortable in their home. The home, gardens and view are all very beautiful. While the weather could have been better we were very comfortable and... See more

Rated 5 out of 5 stars

This house has it all. An amazing view of the mountains, a kitchen with everything you need to feed a crowd, beautifully appointed bedrooms, and a lower level with everything you could possibly need... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Thirdhome! I love that you get emails showing new properties and new available weeks every day. They also let you know new keyless properties! Booking is sooo easy and fast. So man... See more

Company replied

Rated 5 out of 5 stars

Booked our 1st vacation and it was super easy. There are so many opportunities to visit incredible places via ThirdHome that we were not sure where to go 1st - but ended up choosing an amazing lake h... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

ThirdHome is a luxury home exchange community, exclusive for second home owners with over 30,000 members with properties in over 100 countries globally. Being part of ThirdHome's private home exchange allows you to trade unused time in your second home to gain access to countless others in exclusive destinations. In addition to private homes, enjoy access to yachts, estates, and 100+ resorts worldwide. You’ll never have to visit the same place twice. You’ll never pay rental rates but a nominal Exchange Fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

841 reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Our host was tremendous and super…

Our host was tremendous and super responsive to everything! Thirdhome made the booking simple and straightforward, and all was handled well. Great home and super simple to navigate!

March 25, 2026
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Reply from ThirdHome

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found the booking process with ThirdHome seamless. It’s wonderful to know that the home met your expectations and that our host was able to make your experience smooth and enjoyable.

Rated 5 out of 5 stars

Great venue in Cabo

Great venue in Cabo. Location, location, service, views.

March 18, 2026
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Reply from ThirdHome

Thank you for your wonderful review! We’re so glad you enjoyed the incredible location, exceptional service, and stunning views in Cabo.

Rated 5 out of 5 stars

Gorgeous property and seamless…

Gorgeous property and seamless transaction. Bravo!

March 24, 2026
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Reply from ThirdHome

Thank you so much! We’re thrilled to hear you enjoyed the gorgeous property and had a seamless experience from start to finish. We truly appreciate your kind words and hope to welcome you back for another exceptional ThirdHome stay soon!

Rated 5 out of 5 stars

Very accommodating owner

Because of some personal reason, I was not able to use the property. I did let neighbors of mine use it. They raved about the property.

March 16, 2026
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Reply from ThirdHome

Thank you for your kind words! We’re so glad to hear the owner was so accommodating, and that even though you weren’t able to make the trip yourself, your neighbors had such a wonderful experience and raved about the property. We truly appreciate you sharing and hope you’ll have the chance to enjoy a ThirdHome stay there yourself in the future!

Rated 5 out of 5 stars

Third Home properties are amazing for…

Third Home properties are amazing for home-away-from-home accommodations, with the comfort of knowing the places are vetted. We've stayed at several properties, and all have made our holiday time more special.

March 24, 2026
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Reply from ThirdHome

Thank you for your kind words! We’re so glad to hear ThirdHome has provided such special home-away-from-home experiences for your holidays. It means so much to know the comfort and confidence of our vetted properties has made your stays even more memorable. We truly appreciate your continued trust and look forward to helping you create many more wonderful getaways ahead!

Rated 5 out of 5 stars

Just has our first exchange and it was…

Just has our first exchange and it was 5 Star!

March 18, 2026
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Reply from ThirdHome

Thank you for sharing! We’re so glad your first exchange was a 5-star experience. We truly appreciate your feedback and look forward to helping you enjoy many more incredible stays with ThirdHome!

Rated 5 out of 5 stars

The Penthouse was wonderful

The Penthouse was wonderful! The staff were great and the food and amenities were all wonderful!! We look forward to coming back soon!!

March 19, 2026
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Reply from ThirdHome

Thank you for your wonderful review! We’re so glad you enjoyed the Penthouse and that the staff, food, and amenities all made for such a great experience. We truly appreciate you sharing your feedback and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Worked with me to replace our unit when…

Worked with me to replace our unit when the previous owner backed out

November 30, 2025
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Reply from ThirdHome

Thank you for your feedback! We’re so glad we were able to help when plans changed and make sure you still had a great option for your stay. We truly appreciate your flexibility and are happy everything worked out. We’d love to help you plan another trip in the future!

Rated 5 out of 5 stars

Thank you Third Home!

Our contact Jennifer facilitated the booking process of this gorgeous beach home close to the family of my son's new in laws in Brazil. Everything worked out beautifully with the available dates, amazing proximity to beautiful beaches, great food and million dollar views. We would return tomorrow if circumstances permitted.

March 15, 2026
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Reply from ThirdHome

Thanks so much for sharing! We’re so glad Jennifer made booking easy and that you loved the home, the beaches, and those amazing views. It sounds like the perfect spot for your family visit. We’d be thrilled to have you back!

Rated 5 out of 5 stars

Hillside Apartment overlooking Oldtown Puerto Vallarta

The apartment was as shown in photos, spacious and nicely decorated. The deck had a wonderful view especially at night. The second deck was really not useable as it was open to the apartment building hallway.
The owner and management were fantastic, one service I highly recommend is to have them buy groceries head of check-in. It was much easier than trying to find a grocery store.

March 16, 2026
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Reply from ThirdHome

Thank you for your thoughtful review! We’re so glad to hear the apartment met your expectations and that you enjoyed the spacious layout, beautiful décor, and especially the wonderful nighttime views from the deck. It’s also great to know the owner and management provided fantastic service and helped make your stay more convenient. Thank you again for the recommendation, and we hope to welcome you back for another great stay!

Rated 5 out of 5 stars

SEamless from pick up to deoarture

SEamless from pick up at the airport to Vista Encantada, our concierge - Elder (who was amazing), bellhops to room and all the way to leaving. OUr room was large and spacious, clean and the pools and dining were superb. We will be returning.

March 20, 2026
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Reply from ThirdHome

Thank you for your wonderful review! We’re thrilled to hear your experience was seamless from airport pickup to your stay at Vista Encantada and all the way through departure. It’s especially great to know Elder and the team made such a memorable impression with their exceptional service. We’re so glad you enjoyed the spacious, clean accommodations, along with the pools and dining. We truly appreciate you sharing your experience and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Starbright Cottage in Peebles

Starbright Cottage in Peebles, Scotland is beautifully appointed treasure. The stay was effortless. From driving directions to entry into the Cottage to living in a modern home was top notch. We walked 15 minutes from the Cottage to the center of Peebles. Such was the sense of history with the stone walls and single lane bridges. We experienced the pride and genuine friendliness the Scots have about their country and their culture.

March 20, 2026
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Reply from ThirdHome

Thank you for your wonderful review! We’re delighted to hear your stay at Starbright Cottage in Peebles was effortless and that you found the home to be such a beautifully appointed treasure. It’s lovely to know everything from the directions and arrival process to the comfort of the cottage made for a top-notch experience. Peebles truly is a special place, and we’re so glad you were able to enjoy its charm, history, and the warm hospitality of the local culture.

Rated 5 out of 5 stars

Happy members

Web site is easy to navigate, but when you have questions the team is very helpful.

We’ve only had one bad experience with a property in many years of use The property we are staying at in south Florida this week is exceptional.

March 19, 2026
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Reply from ThirdHome

Thank you for your thoughtful review and for being a valued member over the years! We’re so glad to hear you’ve found the website easy to navigate and that our team has been helpful whenever questions come up. While we’re sorry to hear you had one less-than-ideal experience, we truly appreciate your continued trust in ThirdHome. We’re especially happy to know your current stay in South Florida has been exceptional. Thank you again for your support, and we look forward to helping you enjoy many more incredible stays ahead!

Rated 5 out of 5 stars

Great property

Great property. Very convenient to everything. Great pools. Fun time and great golf.

March 19, 2026
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Reply from ThirdHome

Thank you for your kind review! We’re so glad to hear you enjoyed the property, the convenient location, the great pools, and the golf. It sounds like you had a wonderful time, and we truly appreciate you sharing your experience.

Rated 5 out of 5 stars

We had a great experience

We had a great experience! The property was well maintained, VERY clean and we had no issues the entire visit. The owners checked on us and were super friendly. HIGHLY RECOMMEND

March 3, 2026
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Reply from ThirdHome

Thank you so much for your kind review! We’re so happy to hear you had such a great experience and that the property was clean, well maintained, and comfortable throughout your stay. It means a lot to know you felt well taken care of, and we’re glad our communication helped make your visit even better. We truly appreciate your recommendation and would love to welcome you back again in the future!

Rated 5 out of 5 stars

Great service

Great service, large inventory and great keyless pricing.

March 19, 2026
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Reply from ThirdHome

Thank you for your feedback! We’re so glad to hear you enjoyed the service, wide inventory, and the convenience of our keyless pricing.

Rated 5 out of 5 stars

Although it is increasingly difficult…

Although it is increasingly difficult to find equitable exchanges in the club, we were very pleased with our stay and its exchange value.

March 19, 2026
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Reply from ThirdHome

Thank you for your honest feedback. We understand that finding equitable exchanges can sometimes be more challenging, and we truly appreciate you sharing your perspective. We’re so glad to hear you were very pleased with your stay and felt it offered strong exchange value. Members are always adding new weeks, and new members continue to join with exceptional properties, so availability is always evolving. Thank you for being part of the club, and we hope to help create even more great travel experiences for you in the future.

Rated 3 out of 5 stars

Great overall condo for an older…

Great overall condo for an older complex.

March 19, 2026
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Reply from ThirdHome

Thank you for your feedback! We’re glad to hear you enjoyed the condo and found it to be a great option, even in an older complex. We appreciate you sharing your experience and hope to host you again soon!

Rated 5 out of 5 stars

Best Sarver Group Team award trip!

Best team reward trip! Our team, The Sarver Group in Lake Norman of Charlotte, NC wanted to celebrate our 2025 success with a vacation to Destin and upon arrival the home was even more stunning than we had anticipated! Being new construction with the latest updates and thoughtfully laid out to make us feel as comfortable as possible having 16 people together for a few nights! We hired an in home chef for 2 of the nights and one of the days we took a charter boat an caught our own Red Grouper and Mingo and was able to grill it that night to have the most amazing fish tacos! We loved all the amenities especially the pool and spa overlooking the canal that had gorgeous sunsets! Highly recommend! Thank you for providing a great home and Luxe experience for our team! 😃

March 19, 2026
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Reply from ThirdHome

Thank you so much for your amazing review! We’re thrilled to hear your team celebration in Destin was such a memorable experience and that the home exceeded your expectations from the moment you arrived. It’s wonderful to know the layout, amenities, and overall comfort made it such a great fit for your group. Your chef dinners, charter boat outing, and sunset views from the pool and spa sound absolutely incredible! We truly appreciate your kind words and recommendation, and we’re so glad we could help create a special Luxe experience for your team.

Rated 4 out of 5 stars

Great concept and execution of home…

Great concept and execution of home "swapping." Would love to see the higher end properties with a little more availability. I put numerous properties on watchlist and they almost never show up as available.

March 11, 2026
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Reply from ThirdHome

Thank you for your feedback! Availability for higher-end properties is always evolving; members are constantly adding new weeks, and new members are joining with amazing homes. We appreciate your engagement and hope you continue to discover incredible stays on the platform!

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