Third Rock Energy Reviews 

344
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, helpful pre-purchase phone advice, and high product quality, noting that the charging cables are robust, heavy duty, and completely reliable during everyday vehicle charging and outdoor use. Many consumers also appreciate the effective communication, helpful guidance, and the straightforward website that makes finding, selecting, and ordering the right equipment completely seamless and efficient. Though some customers noted minor drawbacks regarding accessories, mentioning tight storage bags, missing velcro straps, or the absence of included wall mounts that unfortunately need to be purchased separately.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that the charging cables and units are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well made, sturdy, and... See more

Delivery service

Consumers find the delivery service to be efficient and timely, expressing overall satisfaction with the... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple product selection and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the 16A CEE version with 10m lead. It's rugged , has an informative display of the usual volts, amps, etc. When powered-up it initially displays the cumulative energy (kWh) used to date, th... See more

Company replied

Rated 5 out of 5 stars

This EV charger cable is absolutely excellent. Well made, sturdy and rugged. I bought it on recommendation from my EV charger installer so that I can park my EV in the garage whilst it is on charge.... See more

Company replied

Rated 5 out of 5 stars

After discussing options with work colleagues who have already purchased a EV granny charger I decided to purchase the same model. Its tried any tested a fits exactly what I needed. 👍

Rated 5 out of 5 stars

Charging cable was delivered quickly, well packaged and comes in a high quality padded bag. It is straightforward in use and it performs well. I have tried both the 10 and 13 amp settings, and using a... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Auto Accessories Wholesaler
  3. Auto Parts Market
  4. Auto Parts Store
  5. Car Accessories Store
  6. Car Equipment Accessories Store

Written by the company

🔋 UK Specialists in Portable EV Chargers & Cables Third Rock Energy is a leading UK family-run business dedicated to supplying safe, high-quality electric vehicle charging equipment. Since 2019, we have specialized in premium portable EV chargers and durable Type 2 charging cables specifically designed and rigorously tested for use across the British market. Our commitment to quality ensures we only stock products carrying the highest levels of certification, including UKCA, CE, and TUV. This is the core of our business: providing reliable, certified EV plug-in chargers so you can charge with absolute confidence. Based in Pontefract, West Yorkshire, our team leverages extensive, in-depth industry knowledge to serve EV owners nationwide. We pride ourselves on exceptional customer service, treating every customer, supplier, and partner with the friendly, helpful approach we would expect ourselves. Whether you need guidance on a 3kW 13A charger for your home or advice on a high-power 22kW 3-phase commercial cable, we are always happy to offer expert help with no obligation to purchase. You can contact our UK team directly via email at hello@thirdrockenergy.co.uk or by phone on 0333 772 6098


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(344)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Great charger works perfectly, it was also much cheaper than similar ones I came across online and the staff were very friendly in branch. 5 stars

July 2, 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Sarah

Rated 5 out of 5 stars

EV charging lead for Vauxhall Corsa

Ordered an ev charger for my new corsa whilst waiting for a charging point to be installed. Got the 10m cable which is perfect - great product, and good to have the option to change amps. Get almost a full charge over night - handy to defer charge too to cheaper rate. Got delivered within 4 days too.

September 1, 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Jo

Rated 5 out of 5 stars

Good service decent products

Only UK supplier I could find that had a variable output 10m charger with a 16 amp plug. Need to note though that the cable is 9.5m including the unit not 10m but this wasn't an issue. Had an issue with the charger, they were quick to respond and a replacement was delivered the next day. Can't complain at all they have been very helpful and the charger is perfect for charging at home off an outside socket and at my caravan. I would purchase more products from this company in the future.

September 10, 2024
Unprompted review
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Anne, we will look into the 9.5m feedback

Rated 5 out of 5 stars

An electrifying experience

Good range of items with some special offers appearing at times. Item I purchased is well constructed and made of quality materials. Can’t fault the ordering or delivery processes. Excellent service all round

September 2, 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you

Rated 3 out of 5 stars

Not quite a 10m long charging cable

I've used this charger just once so far and it charged at a faster rate than the plug-in charger supplied with the vehicle (Hyundai).

It seems well-made and is simple to use.

One MAJOR gripe however is that I bought a charger with a 10m cable, but the actual charging cable from the control box to the car, is only 9.5m long. The box and 13A supply cable are 0.5m long so the cable is, in fact, 10m from the Type 2 Mennekes plug at one end to the 13A plug at the other.

Maybe it is me, but if a product is described as having a 10m long charging cable, that's what I would expect. If the 10m referred to in the description is supposed to be from plug to plug, I would have expected the description to say "10m overall length" and not "10m cable".

I guess for the cable being 5% too short, I should expect to pay 5% less than the £190 it cost me. For preference though, I'd prefer to have the full 10m that I paid for!

3 Stars overall given it isn't quite what is advertised.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Kept up to date with the stages of the delivery. Arrived on time and well packaged. Goods of the highest quality…

July 28, 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Peter

Rated 5 out of 5 stars

Professional Customer Service

Product description was very clear. Specification was highly rated. Price was reasonable. Ordering and Delivery Process exceptional, 30hrs from time of placing order.

July 26, 2024
Third Rock Energy logo

Reply from Third Rock Energy

Thank you Gerald

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look