Third Space London Reviews 

I used to be a member of this club for 18 years and recently rejoined it. I dote it.
Amazing people, atmosphere, fantastic staff.
Thank you 😊

I have been very impressed with my membership so far of Third Space. The team are very friendly and welcoming, the facilities are exceptional and the whole experience is great. The classes in particular have been great and I am very happy with my membership so far, no complaints.

Spacious gym, top notch equipment, classes for all and a stunning environment all around. The best gym in Richmond by far.

Third Space Spa has a strict cancellation policy applicable to clients only.
An appointment cancelled within 24 hours will result in a loss of the deposit paid by the client.
A no show appointment by the client will result in payment for the full treatment being due.
The policy is understandable and protects the business.

HOWEVER, this policy is not reciprocated to clients.

A therapist failing to provide treatment for a scheduled appointment due to mismanagement of their schedule is of no consequence.

I recently booked a spa treatment, rearranging work meetings and commuting 40 minutes in the blazing heat wave to arrive at my appointment punctually.
After 10 minutes of waiting there was no sign of the therapist and no communication.
I approached reception - on enquiring with the therapist I was advised very politely that they would be through soon.

After a few minutes still no sign of the therapist.
Again, I approached reception – apologetic feedback this time was that there was a complication with the previous client and the therapist would be through shortly.
Surely this should have been communicated when I checked in???!!!

Still no sign of the therapist and realising that my 50-minute treatment was now going to be 35 minutes at best and I needed to be at my next appointment immediately after I had no choice but to cancel.
There was no apology/explanation from the therapist. The bare minimum of a full refund was processed for a treatment not received. But what about the inconvenience to me as a client. Had it been the other way around the Spa would have received full payment.
This unprofessional level of service for what is an upmarket Spa is unacceptable and dismissive of clients who are not valued.
The Spa has too many clients and does not value the support!
The cancellation policy needs to be reviewed.
If a therapist is running late clients should be advised in advance as a bare minimum.

I love my club in tower bridge, I’m a member since June 2023, the staff is very professional, there are a huge amount of classes every day for everyone.

Third Space Battersea is brilliant lots of varied classes from Lift with Alanna to Mat Pilates with Charles. The guys on the front desk are always really helpful. I'm really looking forward to the new studios with reformer pilates opening in the Autumn. We are very lucky to have such a great gym so close!

Extremely poor service given this company advertises themselves as luxury and high quality. Hostile customer service, unforgiving, with no idea how to do business. Purposefully using tactics to cheat money from customers, such as charging while I had requested a freeze, then purposefully not replying to frame it such that no decision had been made. Do not sign up to this gym, management need to change how they run their business. Trust me, if you sign up and an issue comes up later on, you'll realise how poor their service is.

Luxe meets “so many options”. Love the classes - there are loads to choose from. I am at the Richmond gym, and I am in the weight Room three times a week and do yoga twice a week and soundbath once a week. This is not an intimidating (gym) so it’s perfect for anyone, and the trainers are there to offer help. They also sometimes offer a 30 minute complementary training, and also how to lift classes which is so critical to ensure that you don’t get injured. The Staff are great, and I love the food and drink Options.

I'd highly recommend Third Space to anyone who is considering joining. It is a great gym with fantastic facilities and classes, the staff and instructors are great and there is always a great atmosphere at the clubs. The Richmond club is my favourite!

The facilities and team at Third Space Soho are great! Everyone is so friendly and the gym space and changing areas are so clean. I love being a member here!

Look this chain is about it! They lost the plot after they exceeded the member numbers printed. The laundry cleaners and attitude failed. The cracks began after 5 months opening.
And then they launch Chelsea and now the same routine. Shame If you don’t listen to the members!!! They pay the bills!
The real estate does not in this day and age say too big to fail ! The banks will tell you that … and really who goes to the gym to eat food ? Processed foods too!
They have all the facilities - not clean staff

Instructions are so brilliant. Special shout out to Sally, Paddy, Amber, Kayla and Irwin whose classes are all exceptional

We go to Third Space every day and every day the staff greets us like we were family members returning home. That definitely helps when you are questioning yourself on having the energy to do whatever is planned for that day. Very nice team who care.

Amazing facilities in both Canary Wharf and Wood Wharf branches, also the classes are well organised, always starts on time and the coaches are always kind, take time to explain details around the movements and check on you for any injuries you might have.

Thank you to James Dunne, PT at Third Space Canary Wharf. I thoroughly enjoyed my PT sessions with you. Challenging me at the perfect pace and tempo.

Excellent gym, all the facilities and classes are great and the staff are super friendly

Terrible overcrowding, no value for money. I had been a member of this gym for some time, but the persistent overcrowding, often faulty equipment and regular issues with the showers meant I had to cancel my membership. Gym deliberately kept me hanging on a response complaint so I would have to pay an extra month - really disappointing as I used to love the gym (albeit Soho and Battersea branches). I also used the Clapham branch, which was also overcrowded and underequipped.

The staff Ronaldo is really profesional, kind and supportive made all the experience in this
Gym really pleasant, he is a start

I love this gym, I’ve been a member for over a year and I always enjoy going to the club. The teachers are fantastic, my favorite Pilates classes are with Trevor Schoonrad and Cassie Conway. I also love yoga with Joshua Leclair.