Third Space LondonReviews 

1,307
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding facilities, which are described as top-notch, beautifully maintained, and immaculately clean, offering a luxurious and welcoming environment. The staff, including instructors and concierge, are frequently highlighted for their friendliness, professionalism, and helpfulness, creating a positive atmosphere and making members feel valued. Many people appreciate the high quality of equipment, diverse classes, and the overall user experience, often referring to the club as a However, some customers also noted that certain branches become overcrowded during peak hours, making it difficult to fully enjoy the facilities. There were also mentions of inconsistent staff engagement at specific locations and issues with facility maintenance, such as poorly maintained showers or unexpected closures of major amenities like swimming pools, with some feeling that compensation for these disruptions was inadequate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, professionalism, and... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as outstanding, top-notch, and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the club's beautifully... See more

Location

Reviewers mention positive feedback about location, highlighting that many find the spaces to be in great,... See more

User experience

People report positive experiences with user experience, highlighting the challenging yet perfectly paced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. T... See more

Rated 5 out of 5 stars

The gym it self is beautifully serviced with extremely friendly helpful staff . The quality of the Pilates and yoga barre teaching is outstanding along with the sweatx and lift programmes . The only w... See more

Rated 5 out of 5 stars

I have been a member of Third Space for a year now. The Richmond Club is truly a welcoming space. I cannot fault the reformer pilates classes. I have my three favourite Reformer teachers, Janet... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,307)

517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My First Space ♡

It's an incredibly beautiful club with amazing facilities, very CLEAN and well kept which I appreciate. What sets Mayfair apart is the team, I always feel so welcomed and looked after, especially by Thara and Evan when I see them around but honestly could list every single staff name. Love it here!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great club

Great club, with top notch equipment, friendly staff on site which will be even better once the upgrade works will be completed

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic gym

Fantastic gym , great equipment, good choice of classes and friendly staff, ok so it’s more expensive than the average gym but once you have been a member you can go back.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming and inclusive

Third space is such a welcoming and inclusive gym. All of the instructors are fantastic - I particularly love Tammy’s hot yoga classes. She is brilliant at including all levels of ability in the same class and I always leave with my mind feeling fully restored!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

All Third Space studios are great

All Third Space studios are great! 😊 I enjoy having a membership that allows me to use multiple studios in London. Each has its own vibe and they are all great so it is truly my “third space” 😁

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience in every respect

5 star experience in every respect. Beautiful space and facilities. Particular mention goes to Sally O’Sullivan whose classes and coaching style is inclusive, fun and highly knowledgeable. Truly excellent!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Teachers at Third Space Richmond are outstanding

Teachers at Third Space Richmond are incredible. So many varied yoga and Pilates options. Recently added new mats which I was very pleased with & hadn’t expected! Josh is an amazing instructor & always goes above and beyond to make his classes unique & enjoyable. Well done Third Space.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best investment I’ve ever made to date

Best investment I’ve ever made, concierge team are a vibe especially Sashkia, Kieron and Michael who are always so helpful understanding and great listeners. It’s literally my second home and will never leave.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Love Third Space

Love Third Space, I've been a member for near a decade. They have a high standard of teachers and classes, and the facilities and staff are all wonderful.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Just an amazing gym

Just an amazing gym. I joined on day one of opening and the standard has remained outstanding. Clean, amazing products available in the changing rooms and no fighting for space or towels!
But what makes the gym aside the great facilities and équipement are the classes and the instructors. They are amazing. All of them but to name a few, Sally, Paddy, Karen, Olivia, Delvin,Jane. Their classes and playlists are awesome. You almost forget you are working out… almost because they push you, correct you , support you. Never going back to another gym.

April 20, 2026
Unprompted review

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