Thisispulp Reviews 

A really vile, horrible organisation. I was sent the wrong product, but they refuse to collect the item and refund me. They also lied and said Amazon had displayed the wrong photos on their site - I found this to be complete rubbish but they won't respond when confronted with the facts.

They've been utterly foul in all dealings, Their attitude, after I chose to buy from them, has been disgusting. It's made me feel genuinely ill dealing with them, and 1 week on, I still have no refund.

They sent me the wrong size safety shoes, then refused to refund my postage to return , very poor customer service , avoid this company

Ordered trainers from thisispulp, they sent me the wrong size, then made me pay to rectify their mistake. Bunch of shysters.

My daughter ordered hoodie from this company and received a pair of track suit bottoms 5 emails and 3 weeks later we have just had a refund less the £7 postage we paid for next day delivery so it's cost me money for there mistake

Crap company. I ordered on a Saturday with next day delivery. Now it is Thursday and I still haven't received my order. Tried to contact customer service several times over several days but still no reply. DO NOT ORDER ANYTHING from this horrible store!

I regularly shop at Pulp online because affordable alternative clothing is so hard to find. Although I love the merchandise, the service is undoubtably the WORST I have ever experienced. I have been let down at least 4 times by them - at least 3 times I have been sent the wrong item and most recently I paid for next day delivery (£6.99 and the order was made 1.5 hours earlier than the cut off point) and the item did not come until 3 days later! Fabulous when you need it for an event! Also regardless of how much you spend you always have to pay £4.99 postage which infuriates me because my orders are always over £50 and usually over £100. Most other retailers offer free postage over £50 (often less).
The customer service is also terrible with no form of compensation offered and only a grudging apology (I have worked in retail for 17 years, management for 10 so I find this shocking).
I keep asking myself why I continue to shop here - if only I could find my favourite brands at such a good price elsewhere!