ThisNew Reviews 62

TrustScore 2 out of 5

2.1

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Rated 3 out of 5 stars

Have had no issues for years but now when I need to place an order for my Etsy customer their website won't even load. Trying over and over again. I started reading reviews here and decided to re-cr... See more

Rated 1 out of 5 stars

I have 3 orders that should've been shipped more than a week ago but their website has been down FOR LITERAL DAYS so I can't check for tracking or anything.. wth is happening right now? are they shutt... See more

Rated 2 out of 5 stars

Company takes ages to produce + ship Quality of the products is mediocre at best, sewing quality is horrible so get ready for a high percentage of bad reviews from customers Constantly messing up... See more

Rated 1 out of 5 stars

I have an order that place late Nov. received email stating the received it, and it was processing and to check status click link. First - I have never had an issue with ThisNew in 5 years. I went t... See more


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2.1

Poor

TrustScore 2 out of 5

62 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Exquisite customized dresses.

I want to commend Thisnew for its excellent custom services. They offer customers a wide range of choices, allowing adjustments based on personal preferences, whether it's the fabric, style, or details. This personalized customization approach has enabled me to infuse my unique style into the dress, allowing me to wear my own fashion.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great shoes!

I'm extremely satisfied with this purchase experience. They are very comfortable to wear, and the attention to detail is excellent.
What's even more pleasing to me is that the shoes I purchased were delivered on time. The delivery service was highly reliable, saving me the hassle of waiting. Receiving the long-awaited product within the expected timeframe has certainly given me a much more positive impression of Thisnew's service.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

I really like buying T-shirts from this…

I really like buying T-shirts from this company. I've purchased several pieces of clothing and have never encountered any quality issues. The fabric is soft and comfortable, and even after wearing and washing, it still maintains its original quality and color. This makes me feel like every penny I spend is worth it, because I know the clothes I buy can accompany me for a long time.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

It is easy to design.

The operation on the Thsinew website is simple, with an easy-to-follow design, which allowed me to quickly get started and saved me from a lot of tedious learning processes. The product's interface design is clean and clear, with a well-organized layout of features, enabling me to quickly locate the desired functions and improving the efficiency of my purchases.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Personalized style in my custom dress

This company offers a wide variety of customizable dresses, and I customized three styles that I liked. What pleasantly surprised me was the impeccable stitching of the clothes. Every stitch and thread reflects exquisite workmanship. Wearing these dresses feels like each one is tailored specifically for me, providing a comfortable and snug fit. I get to experience a unique beauty and confidence in them. Moreover, their customization service is incredibly thoughtful. From fabric selection to styles, they cater to my personalized needs, allowing me to showcase my true self on the fashion stage.
This clothing store not only helped me find the dresses I've been longing for but also allowed me to experience the boundless charm of personalized fashion. Without a doubt, I would recommend it to all fashion enthusiasts who seek individuality and quality!

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Five cozy pillow covers!

I am satisfied with this customizable pillow cover, I bought five of them. The short plush material on the surface is incredibly soft and feels very comfortable. I especially love the option to customize the design, so I can incorporate my favorite patterns and colors, making the pillow covers blend perfectly with my home decor. Plus, the craftsmanship on these pillow covers is top-notch, the seams are neatly done, and there are no stray threads whatsoever. I think it's a worthwhile product, not only adding a cozy atmosphere to my home but also providing me with a comfortable resting experience.

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

A Disappointing Experience with THISNEW's Print on Demand Services

A Disappointing Experience with THISNEW's Print on Demand Services
I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW.
Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers.
Fast forward to 1st of August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end.
Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order.
The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions.
Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks.
To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

The perfect custom swimsuit

I am very happy with my customized swimsuit! It has no color difference. I had high expectations for the colors of the swimsuit because even the slightest color deviation can be quite off-putting. However, this swimsuit exceeded my expectations. The colors are vibrant and exactly as shown in the pictures. Whether indoors or outdoors, the colors look amazing in different lighting conditions, making me feel confident by the poolside. If I ever need to order a customized swimsuit again, I would not hesitate to choose this seller.

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

My delightful custom printed t-shirt

I am absolutely thrilled with the custom printing products I received from this company! The T-shirt they made for me is incredibly comfortable to wear. The fabric is soft and gentle on my skin, making it a joy to put on every day. The fit is just perfect, not too tight and not too loose, hugging my body in all the right places. The design I requested was flawlessly printed, with vibrant colors that catch everyone's attention. I've received so many compliments whenever I wear it!

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

I can't express enough how thrilled I am…

I can't express enough how thrilled I am with the incredible range of swimsuit styles offered by this brand. They truly have something for everyone. The comfort they provide is outstanding. The fabric they use is so soft and smooth against the skin, making it a joy to wear. I never feel restricted or uncomfortable while swimming or lounging by the pool. I highly recommend this brand to anyone seeking swimsuits that combine style, quality, and comfort seamlessly. Trust me, you won't be disappointed!

June 8, 2023
Unprompted review
Rated 4 out of 5 stars

What truly stood out to me was the reaso…

What truly stood out to me was the reasonable pricing. Often, finding fashionable attire that doesn't break the bank can be a challenge, but this company has managed to strike the perfect balance. I was able to get high-quality, fashionable suits without draining my wallet. It was refreshing to come across a brand that understands the importance of affordability without compromising on style or quality.

May 30, 2023
Unprompted review
Rated 3 out of 5 stars

Hope to improve the delivery experience

One of my main concerns revolves around the shipping issues I face when using ThisNew. Occasionally, I come across delays or even instances where my packages get lost during the delivery process. While ThisNew does offer compensation for such occurrences, it still significantly impacts my shopping experience in a negative way.

May 27, 2023
Unprompted review
Rated 3 out of 5 stars

room for improvement

I recently bought several mouse pads from them, and I was pleasantly surprised by their fast delivery. However, one of the mouse pads had a minor flaw in its edge stitching. I hope they can address this issue in my future purchases. Overall, their delivery speed was impressive, but there is room for improvement in the quality control of their products.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

teribly disapointed

I have noo words to describe the service of this company.
It is a complete joke. They charged me £8 for 12 days delivery. Delivered in 30 days and refuse to refund postage.
Order was a mess too. Image of final product have nothing close to the actual item received and on top of all mised color parts and wrong sizes.
They blantly refuse to refund anything or acknowledge their faults.
I wouldn't advice anyone to even look into their website as they will lure you with nice photos which are profoubdly misleading

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Nice POD store and great cutomer Support!

ThisNew POD products are great! and they will notify us for any updates. Also thier Customer service are great too.
Excellent service, easy to use. Special thanks to Sissie, one of the CS agents. Very friendly and super helpful!

July 27, 2022
Unprompted review

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