I love the my wrinkles extreme moisturizer cream for day and night. I went through my first couple jars of both and now I am back to purchase more. I also bought more of the stress check kind hands... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been sleeping much better since using the Deep Sleep Pillow Spray, and it smells heavenly! The Stress Check Clean Hands Gel is the only hand sanitiser I've found that doesn't dry out my skin. I... See more
I love this company’s products and order gifts as well as for myself. Today I received an order delivered by Evri and the products came damaged clearly not the fault of this works but by Evri themselv... See more
Company replied
Before buying a product, check if you really like the smell. My wife wanted to use Perfect Legs Butter, but after 3 tries, the horrible smell made me ask her to stop using it. It smells like a drug, l... See more
Company replied
Company details
Written by the company
Discover our range of sleep sprays and customise your sleep - our award-winning products contain a Superblend of proven actives inspired by nature.
Contact info
53 St. George Road, SW19 4EA, London, United States
- 0208 543 3544
- info@thisworks.com
- www.thisworks.com
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE SMELL IS WONDERFUL!
I love the my wrinkles extreme moisturizer cream for day and night. I went through my first couple jars of both and now I am back to purchase more. I also bought more of the stress check kind hands moisturizer. I have to say that I am surprised that people don't like the scent of these products. I LOVE the way they smell. Interestingly, I am prone to be allergic to many perfumes (I can't tolerate Eminence products that are supposed to be natural and organic. I have a terrible allergic reaction to them.) but NONE of the ThisWorks products cause me any problems - only serenity and wrinkle resistance. I love it.
Really good products brought from hear…
Really good products brought from hear recently using a code to get money off PAIGETY this was handy as any discount helps!
It destroyed my skin
It destroyed my skin
I have photos of the blisters and severe swelling

Reply from ThisWorks
Do not buy this works off of Amazon
Do not buy this works off of Amazon! They are fakes I brought the real thing from lookfantastic and it's brilliant,Amazon's smells funky and different consistency

Reply from ThisWorks
Amazing customer service by Libby.
I love this company’s products and order gifts as well as for myself. Today I received an order delivered by Evri and the products came damaged clearly not the fault of this works but by Evri themselves. I emailed the pictures and then spoke to a very helpful young lady at this works called Libby who straight away sorted the problem for me by offering to resend the item out to myself though Royal Mail she was polite and very friendly nothing was too much trouble for her.I have to say well done this works Libby is a credit to your lovely company and thank you so much for making my problem not be a problem at all. Kind Regards Sandra

Reply from ThisWorks
Wasteful Hand and Nail cream
Very good hand and nail cream, unfortunately the Pump packaging is not suitable for the product
The cream is so thick it stays around the edge and when the container is half full nothing comes up the pump.
I had to cut open the container and got the cream into another container. It’s too much to waste

Reply from ThisWorks
Smell!
Just got my order this week and very disappointed. It absolutely stinks, nothing eucalyptus or coconut about it, just a musty smell

Reply from ThisWorks
Fantastic customer service
The customer service experience was excellent
I ordered some products for Xmas gifts and they were despatched very quickly but then appeared to be lost by EVRI
I contacted Customer Services who replied promptly and asked that I allow a few more days
When package still didn’t arrive they quickly despatched a replacement using a different courier which was quickly received
A week later the original order was delivered to a collection point by EVRI
I let customer service know and they very kindly told me to keep them at no charge
I look forward to trying the products for myself! And big thank you to Fabi for the excellent customer service

Reply from ThisWorks
Thisworks - no it doesn't
Had a worse nights sleep than previously.
Smells horrible, made my skin itch.

Reply from ThisWorks
Allergic reaction
Tried This Works in transit camera close up. Awful smell was the first thing that hit me. Then within an hour of using it the skin under my eyes was very red, swollen and sore. Returning it

Reply from ThisWorks
Horrible smell
Before buying a product, check if you really like the smell. My wife wanted to use Perfect Legs Butter, but after 3 tries, the horrible smell made me ask her to stop using it. It smells like a drug, like some herbs smoked in the ghettos, an unbearable, very intense smell that irritates your nostrils and soul.

Reply from ThisWorks
Really works …
Using this works gradual leg tan really pleased with results
Absolutely no streaks goes on easy dark brown when goes on but leaves a lovely golden tan
Smell is s not unpleasant
Never believed reviews but it does what it says 👍

Reply from ThisWorks
No need for Sleeping Pills
Balanced Fragrances, I find it hard to sleep usually but the Sleep + spray and candle work well.. no need for pills

Reply from ThisWorks
Very happy customer 😀
My first order from This Works. Absolutely love the Perfect Legs Body Butter. Customer Service is fabulous ! Very happy ! Thank you 😀
Neck and Cleavage Cream
I’ve read a lot of these reviews and I’m glad I didn’t listen to most! I bought the neck and cleavage cream and it’s just lovely. It smells so nice and it feels so good on my skin. I’ve used it for two weeks now and I can honestly say it’s made such a difference to the skin on my neck and chest. I actually have the confidence to wear a low cut top again!
Disappointed but ...
I purchased the Gradual Tanning lotion , but unfortunately, it bought my legs out in an itchy rash after 2 uses. The smell is not pleasant either!
Update ... after an online chat with This Works, they have provided a full refund. I have to say their customer service is excellent
Very Disappointed
I purchased Deep Sleep Overnight Cream after smelling a sample being sold by a major retailing group. It smelled divine, i tested it on back of my hand, it was very smooth and the wonderful smell of Lavender oil lingered for ages.. I checked out This Works website and there was an offer making the product less expensive than from the retailer. However, when it arrived there is hardly any smell of Lavender, infact it's a chemical like smell. The cream does not moisturise my skin at all, my skin is normal, my skin feels very dry in the mornings. I am Very Disappointed indeed. Is this cream old and out of date or just a con? I will certainly not buy anything else from This Works!

Reply from ThisWorks
Affiliated with DUSK.com
Affiliated with DUSK.com. I wouldn’t trust them with anything, they’ll probably steal your money too.
It really does work!
Decided to try the cleavage and neck serum after seeing it on Instagram. Up to now I've been using Clarins chest and neck serum and was OK with it, but the difference after just 2 months of using This Works is actually really noticeable! I took a 'before' pic after first use, and have religiously applied the produce twice a day for 2 months. Im still on the same bottle but have reordered already. The 'creases' that were visible are no longer so prominent, I still can't quite believe it!
This Works products are a green wash
This Works products are a green wash - they claim to use natural non-harmful ingredients but I have just had an allergic reaction to their "in-transit close up camera" primer and my friend scanned it using the Yuka app and it came back with the lowest possible score of 1/100!
The list of harmful ingredients were shocking and included carcinogenic substances and releases formaldehyde!! This is the last thing I expected from this brand which claims to be free from nasties.
Total waste of money, and shame on the company for allowing people to unknowingly use harmful products on their skin.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







