They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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Excellent service and fast delivery! I’m incredibly impressed with my experience at Thomann. My new guitar was dispatched and shipped the very next day. It arrived via UPS, double-boxed and packed wi... See more
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I ordered the 12 string guitar not really expecting very much but despite the time it took to arrive I am very impressed with the quality of the guitar, the tone, the volume, the finish and the case.... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
21K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Thanks Thomann
The service is excellent, and the choice is fantastic. Also, the chat service is efficient and friendly. I highly recommend Thomann!
March 16, 2026
Unprompted review
Reply from Thomann Music
Hi Jean!
Thanks for the love! A great choice, smooth service, and a chat that keeps the conversation in tune - that’s our kind of playlist. Appreciate the recommendation!
Your Thomann Team
I have used Thomann for over 4 years…
I have used Thomann for over 4 years with numerous orders. Recently they repaired my Fishman Amp under warranty. I have been so impressed with their efficiency and highly recommend them
March 16, 2026
Unprompted review
Reply from Thomann Music
♪♪1, 2, 3, 4!♪♪ Loyalty like yours deserves a Ringo drumroll. Your Fishman amp repaired, ready to riff, and Thomann keeping the beat flawless.
Rock On Colin!
Your Thomann Team
Been with Thomann over 20 years.
Been dealing with Thomann over 20 years. The most reliable and honest company! The Warranties are total peace of mind. Only time I had a problem couldn't get a P.A. system to work RCF EVOX Jmix8. Rang Thomann and they sorted me out in seconds! Deliveries always arrive on time. One time the driver couldn't get up to the village where I was so me and my band leader had to go and meet him to pick up a new PA system. As we carried the gear from the truck to our cars, we wondered whether passing police might think we were truck hijackers! Anyway, I trust Thomann and have done for a long time. Ain't going to stop anytime soon.
March 15, 2026
Unprompted review
Reply from Thomann Music
Hey Terry!
Wow! 20 years of loyalty? That’s basically a ♪♪Don’t Stop Believin’♪♪ kind of commitment!
Great to hear the PA adventure turned into a smooth rock ballad moment, even if carrying the gear from the truck felt a bit like a rock-and-roll heist. From warranty peace of mind to on-time deliveries, we’re always aiming to keep your music journey hitting the right notes.
Thanks for the trust over all these years, here’s to many more gigs, deliveries, and great tunes ahead!
Your Thomann Team
Great prices and quality, despite a shipping hiccup!
I recently ordered a guitar and some other gear from Thomann. The prices are excellent, the quality of the items is top-notch, and I have absolutely no complaints about the products themselves — a well-deserved 5 stars.
However, I have to mention the delivery process. The shipping box arrived with a long tear on the side, looking like it had been dragged and caught on something during transit. I understand this is almost certainly the shipping company's fault and not Thomann's, but it was still a bit stressful to see. Thankfully, the internal packaging did its job, and the guitar and gear were completely unharmed. Overall, it's a great store with fantastic prices, and I'm very happy with my purchase!
March 14, 2025
Unprompted review
Reply from Thomann Music
Hi Denis!
Thanks for the awesome review! Even with a little shipping hiccup, we’re glad your gear arrived safe and sound; like a ♪♪Here Comes the Sun♪♪ moment after a cloudy delivery.
We love hearing that the prices hit the right note and the quality keeps you jamming. It's reassuring our packaging did its job to keep your instruments stage-ready. Thanks for trusting us, and may every strum, riff, and beat hit perfectly!
Your Thomann Team
Thomann is the best
Thomann is the best, I thought everyone knew. Fast, competitive pricing, money back option within 30 days, it doesn't get better.
March 14, 2026
Unprompted review
Reply from Thomann Music
Hey Hey Selimcan!
Ah, so you’re in the Thomann fan club already! ‘I thought everyone knew’ - now the secret’s out, and the groove is real.
Your Thomann Team
One of the best
I have ordered from Thomann countless times over the years and I can never recall a moment where I've had any issues. The very few times I have had to contact customer service they've been nothing but helpful.
March 13, 2026
Unprompted review
Reply from Thomann Music
Simon!
Wow, countless orders and still no sour notes? That’s what we call a ♪♪Sweet Home♪♪ streak! It's great every order hits the right chord, and when you do need us, our team loves turning little hiccups into smooth riffs. Thanks for rocking with us all these years, here’s to many more perfect deliveries and happy jams!
Your Thomann Team
Loyal customer for over 15 years
I’ve been a loyal customer of Thomann for over 15 years, and they remain my absolute go-to for gear.
The biggest reason I keep coming back is their consistently great customer service. Whether it’s a technical question before a purchase or a warranty issue years later, their specialists actually know what they’re talking about and handle everything with zero friction. Their product portfolio is also unmatched, from rare studio accessories to every guitar imaginable, if it exists, they usually have it in stock.
The only "negative" side is a bittersweet one: they are so efficient and competitively priced that it’s becoming incredibly difficult for local guitar shops to survive. It’s a real dilemma for a musician, but purely from a customer experience standpoint, Thomann is flawless.
Strong recommendation for any musician, beginner or pro.
February 9, 2026
Unprompted review
Reply from Thomann Music
Hi Ron!
We aim for that ♪♪Smooth Operator♪♪ vibe: knowledgeable, seamless, and friction-free. Thanks for trusting us through the years and for the strong recommendation. Here’s to many more years of perfect riffs, rare studio finds, and zero sour notes!
Your Thomann Team
Avoid this retailer if you expect…
Avoid this retailer if you expect reliable after-sales service.
I am extremely disappointed with the warranty support for my faulty guitar. Over a two-week period, I received three contradictory responses:
first, that they tested the setup with no issues;
second, that I simply needed to "adjust my tone" to avoid bricking another amp.
and finally, an email ( which seems like AI generated pseudo-science) claiming my guitar and amp setup could never work at all. ever!
At no point did anyone ask a single troubleshooting question to actually help resolve the problem. I’ve wasted two weeks dealing with inconsistent excuses while still being left with a non-functional instrument.
Meanwhile the guitar manufactory has confirmed in writing that no such issues exist and the setup should work without issue. They have stated in writing that this is likely a faullt with the guitar and that the onus is on the retailer ( Thomann) to correct that.
Order Number 202512.303044
March 12, 2026
Unprompted review
Reply from Thomann Music
Dear DH,
We're sorry to hear about the issues with your guitar.
We understand that it can be frustrating when issues arise. Despite the issues, we thank you for your ongoing cooperation and we will be taking a deeper look into this matter and will contact you as soon as possible.
Your Thomann Customer Service Team.
Great service and user friendliness
March 11, 2026
Unprompted review
Reply from Thomann Music
Hey Joris!
Great to hear! Smooth service and an easy ride through the site is the kind of rhythm we aim for every day. Thanks for the kind words!
Your Thomann Team
Great instruments and user friendly interface
Bought few Koshi chimes and hand drum. Guys are very fast and easy to reach out.
Page is very user friendly and each product is described in details.
It helps a lot when choosing an instrument you never saw or used before.
Instruments are phenomenal.
March 11, 2026
Unprompted review
Reply from Thomann Music
Hi Josipa,
Thank you for the wonderful feedback!
When choosing instruments you haven’t seen or played before, clear info and an easy-to-navigate site should make the journey feel less like a maze and more like a smooth groove. Sounds like everything arrived right on cue!
Enjoy the new sounds, and whenever inspiration calls, we’ll be here ready to keep the music playing!
Your Thomann Team
Very efficient at sorting out problems:
Very efficient at sorting out problems:
I had an accordion delivered which had a stuck reed. Thomann staff were excellent helping me to describe and video the problem. They arranged pickup, and as soon as they had proof of pickup (I sent photo) they shipped a replacement which arrived a few days later.
Delivering stuff is easy. Handling problems and keeping customers happy is harder, but Thomann do it brilliantly. Thank you
March 4, 2026
Unprompted review
Reply from Thomann Music
Hey Colin!
Looks like that stuck reed tried a little ♪♪Brilliant Disguise♪♪, but we’re glad we could bring in our inner Boss and get things back on the road! Thanks for teaming up with us on the video and details - with a quick pickup and replacement, the show could roll on. Enjoy the accordion and keep the music running like a Springsteen encore!
Your Thomann Team
Bought from Thomann before
Bought from Thomann before. Price was very competitive and an easy to use experience ordering.
March 10, 2026
Unprompted review
Reply from Thomann Music
Welcome Back Mr. Ashby!
John Sebastian will take it from here!
♪♪Welcome back, welcome back, welcome back
Welcome back, welcome back
Welcome back
We always could spot a friend
Welcome back
And I smile when I think how you must have been♪♪
Thank you for trusting us, and we will be here for your next stop in.
Your Thomann Team
The Best Company
Always e reliable and serious company for more than 19 years. I've lived in Germany, Switzerland, France, Portugal and now England. Always checkout clear and delivery efficient
March 9, 2026
Unprompted review
Reply from Thomann Music
From Germany to Switzerland, France, Portugal, and now England… that’s a proper Red Hot Chili Peppers ♪♪Around the World♪♪ tour! For 19 years you’ve kept the groove with us, and we’re thrilled our checkout stays smooth and deliveries keep the funk rolling wherever you land.
Keep on rockin’ Alex!
Your Thomann Team
An excellent musical store
An excellent online musicals store with quality instruments, highly recommended
March 5, 2026
Unprompted review
Reply from Thomann Music
Hey Shahnaz!
Thanks for the standing ovation! We’re thrilled our instruments struck the right chord with you. Enjoy the music and thanks for the recommendation!
Your Thomann Team
All issues I ever had were addressed in my favor
All issues I ever had with products, were always addressed in my favor. And speed of reply is unusually fast. I’m putting this review here after the last case of refund and because of the nice support guy, that helped me with the context on the issue. Thanks and good luck!
March 6, 2026
Unprompted review
Reply from Thomann Music
Rock-solid feedback, thank you Alexander!
Like a powerful Balkan guitar riff, we try to keep things fast, fair, and loud when it comes to support. Big cheers to our teammate for keeping the rhythm steady. Thanks for the trust and keep on rocking!
Your Thomann Team
Very bad experience with Thomann
Very bad experience with Thomann. I sent my item for repair and clearly provided a delivery address in France, but they sent the package twice to my billing address in Morocco, where the postal service does not deliver. Despite my requests, no quick solution was offered. As a result, I have to leave France on March 10 without my equipment. Very disappointed with the customer service for such a well-known store.
January 15, 2026
Unprompted review
Reply from Thomann Music
Hello, Thank you for taking the time to share your experience. We are sincerely sorry for this situation, and we completely understand your frustration: when the delivery address is in France, receiving the package at the billing address in Morocco, and this twice, is particularly inconvenient. We regret that no quick solution was offered despite your efforts, especially with your departure scheduled for March 10th. This is clearly not the level of service we wish to provide, and we are sorry for the impact this has on your equipment and your plans. If you wish, our team remains available through the usual channels to review your case and try to find a solution tailored to your situation. Sincerely, Your Thomann Sales Team
Always great
Always great, quick delivery, cheap prices and a huge selection of everything you would want
March 6, 2026
Unprompted review
Reply from Thomann Music
Hey Toni!
A full stage of gear, prices that don’t miss a beat, and deliveries moving at rock-solo speed! Thanks for the awesome shout-out; we’ll keep the amps warm for your next visit.
Your Thomann Team
Garbage service and quality
Garbage service and quality
Every time I contact them I'm left unsatisfied with the service. This time I wrote about an issue with my 1000 euro guitar (that was already replaced once only to swap one issue with another) to ask if it will be repaired on warranty. They haven't even responded to me and I ended up taking it to a luthier.
Never buy anything expensive from them
Edit: it's been almost 2 weeks and still no one responded to my warranty email that I wrote to the mail the customer service on their website provided
March 6, 2026
Unprompted review
Reply from Thomann Music
Dear MM,
We’re sorry to hear about your experience and regret that you did not receive the support you expected.
Due to the high volume of messages we receive, we aim to respond to all inquiries within one business day, and we apologize if your request took longer or was missed.
Issues with instruments covered under warranty need to be assessed and resolved by our service and technician teams. The fastest and best way to file a claim is directly through your Thomann Customer Center online, under Return Product. Here you can explain the situation, upload photos and select return for warranty repair.
If you would like us to review your warranty claim, please contact us directly with your customer number at reviews@thomann.de so we can address your concerns properly.
Your Thomann Team
Fantastic service thought out the whole…
Fantastic service thought out the whole procedure from picking the product to a return of the unused items.
March 6, 2026
Unprompted review
Reply from Thomann Music
Hi Babachin Maksim!
From the first note to the final encore, sounds like the whole set went smoothly! Glad the journey from choosing your gear to returning the extras stayed in perfect harmony. Thanks for the great feedback!
Your Thomann Team
Check they really have the item in stock
Told me my amp would arrive in 2-5 days but they didn't have it in stock and kept pushing back the date they would be receiving the amp from the manufacturer. When I asked why they'd taken my money if they didn't have it in stock I was told they'd "reserved" my money. They'd reserved it so well that my bank had taken it from my account. previous experience with them had been OK but they were very slippery this time. I did eventually get my money back
February 2, 2026
Unprompted review
Reply from Thomann Music
Dear Andy,
We are sorry to hear about the delay with your order and understand how frustrating this situation can be.
In this case, the delay occurred because the item did not arrive in our stock by the expected date provided by our supplier. We always aim to provide accurate availability estimates, but sometimes suppliers experience unexpected delays that can affect dispatch times.
Please also note that when an order is placed using a credit card, PayPal, or Amazon Pay, the order amount is initially reserved rather than charged. This reservation is only converted into a charge once the order is shipped. If an item cannot be shipped, for example, due to stock delays, the reservation will automatically expire after the maximum reservation period set by the payment provider. More details can be found on our website here: https://www.thomann.co.uk/faq_question_i_just_placed_an_order_has_my_credit_card_paypal_amazonpay_account_been_charged_already.html
If you would like an update regarding your order, please get in touch with us directly with your customer number so we can look into it and address your concerns properly.
Your Thomann Team
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