They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Review summary
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Reviews shaping this summary
I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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Excellent service and fast delivery! I’m incredibly impressed with my experience at Thomann. My new guitar was dispatched and shipped the very next day. It arrived via UPS, double-boxed and packed wi... See more
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I ordered the 12 string guitar not really expecting very much but despite the time it took to arrive I am very impressed with the quality of the guitar, the tone, the volume, the finish and the case.... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
21K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Guitar strings
Hi. Just ordered a three set pack of elexir guitar strings from Thomann. They always have them in stock and they are always good value for money.
I recommend Thomann and I will always buy my string's from them.
April 2, 2026
Unprompted review
Reply from Thomann Music
Hey Luke!
Sounds like you have your string game perfectly tuned!
The Elixir guitar strings 3 pack are a fantastic choice — long-lasting, reliable, and always ready for the next session. We are really glad you keep finding them in stock and at a price that feels right.
Thanks a lot for the recommendation and your loyalty — we will keep your strings ready so the music never misses a beat 🎶
Your Thomann Team.
Guitar clearly wasn’t brand new
Guitar clearly wasn’t brand new, a lot of scratches on the guitar body and neck, the headstock was dented?? This definitely didn’t happen in transit as the guitar came nested in 2 boxes and a guitar case which were all fine. The input jack had visible grime and collected dust… Thomann admitted it had been sent to a customer before but apparently was “never accepted”. The manufacturer box had been re-sealed several times? They tried to offer me £75 off a £1700 damaged guitar which was laughable. Wasting my time sending me a guitar which clearly wasn’t new (as labeled) and leaving me the hassle of sending it back.
April 2, 2026
Unprompted review
Reply from Thomann Music
Hello Ben,
We are sorry to hear about your experience and appreciate you taking the time to describe everything in detail.
From what you have outlined, there can be multiple factors involved in situations like this. Even with careful packaging, damage or marks can sometimes occur during transit, and at the same time, the prior handling and inspection of the item before dispatch are also taken into account when assessing its condition.
An instrument sold as new should meet clear expectations, and we understand why the condition you received led to disappointment. Feedback like yours is important, as it helps us review where processes may need closer attention.
We would like to look into your case again together with all available information. Please contact us at reviews@thomann.de with your order details so we can review this properly and assist further.
Your Thomann Team.
The best music store in the world!
April 1, 2026
Unprompted review
Reply from Thomann Music
Hey Di!
Whoa—straight to number one in the charts!🎶
That kind of praise makes us want to throw a confetti cannon in the warehouse. We are absolutely thrilled you feel that way and will keep working hard to deserve that “world tour” level compliment.
Thanks for being part of the Thomann family!
Your Thomann Team.
Very quick and easy.
March 31, 2026
Unprompted review
Reply from Thomann Music
Hi there!
We love hearing that everything went quick and easy—that is exactly how it should feel. No long solos, just straight to the good part😄
Hope to see you back again soon for the next round!
Your Thomann Team.
Worst customer experience
My god, Thoman is the worst customer service experiemce if my life. Now, the regional customer service has responded to ny questions with the same email 6 times, ond they have done nothing with my problems.
February 1, 2026
Unprompted review
Reply from Thomann Music
Hi,
We are really sorry to hear about your experience, especially the repeated responses you received—that is understandably frustrating.
We would very much like to take a closer look at what happened and assist you properly. Please reach out to us at reviews@thomann.de with your order details so we can investigate your case and work toward a solution.
Your Thomann Team.
Do not place orders
Do not place orders! The products you order for the "sale" price are not even in stock. Because it is an international order. Your money is gone! God knows when I recieve my refund. Called costumer service. They do not help at all. The cancelled products of mine are still in stock. Really dissapointend in Europe"s "BIGGEST" music store. You can change it to Europe"s lowest costumer service!
March 30, 2026
Unprompted review
The best online shop ever!
They respond in seconds. Placing the order is smooth and quick. They have very friendly and professional support. If you claim a warranty issue, there are no unnecessary questions! You can call them, write an e-mail or talk to them online. Talk to the real person, not some AI... There is no online shop like that. And I'm not an employee of Thomann, just one very satisfied customer!
March 30, 2026
Unprompted review
Reply from Thomann Music
Hello Ales!
This reads like a full-on anthem for customer service!
Seconds-fast replies, smooth ordering, real human support — no robots trying to steal the spotlight — we are absolutely here for that.
We are especially glad the warranty process felt straightforward and stress-free, just as it should be.
Thanks for the amazing feedback and for spreading the good vibes — it means a lot to the whole team!🎸
Your Thomann Team.
I bought an electronic drum kit in…
I bought an electronic drum kit in January 2026 as a gift for my daughter. It quickly became a major disappointment.
The drum module was defective from day one. I've had to send it back three times, and the kit has been stuck in transit or under repair for over two months. Multiple support reps and even a third-party company confirmed the module is faulty. Extremely frustrating — Thomann seems to have little control and even less care for customers.
March 29, 2026
Unprompted review
Reply from Thomann Music
Hi Javier,
We are very sorry to hear about the ongoing difficulties you have experienced with the electronic drum kit and the repeated returns.
Situations involving multiple returns, extended repair times, and confirmed technical faults are understandably frustrating, and we regret that we have not been able to resolve this to your satisfaction so far. Your feedback regarding communication and handling is taken seriously.
We would appreciate the opportunity to review your case in detail and better understand the full history so we can support you appropriately. Please contact us at reviews@thomann.de with your order details so we can investigate further and find a suitable solution.
Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.
Your Thomann Team.
Thomann service
I have been using Thomann’s services for several years now, and they have never disappointed me. They deliver products quickly and reliably, and their customer service responds to questions promptly. They are very kind and positive—everything is excellent. Keep up the great work!
March 27, 2026
Unprompted review
Reply from Thomann Music
Hello Michail,
Reading this feels like a greatest hits compilation!
Years of trust, smooth deliveries, quick replies, and positive vibes — that is exactly the kind of long-term groove we love to be part of.
We are really happy to hear everything has stayed consistent and reliable for you over time.
Thank you for the kind words and the encouragement — we will keep the show running strong for many more encores 🎸
Your Thomann Team.
Worrying unboxing experience
The box it showed up in did not exactly inspire confidence. The products were just loosely in a box that was barely holding together. I thankfully did not order expensive electronics, just a bag and a cheap power supply.
March 26, 2026
Unprompted review
Reply from Thomann Music
Hello Otto,
We appreciate your honest feedback, and we are sorry to hear about the condition your package arrived in.
Even if the items were not damaged, this is not the standard we aim for when it comes to packaging. We completely understand why this would make you hesitant about future purchases.
We would be more than happy to take a closer look at this for you. If you would like, please share your order details with us at reviews@thomann.de so we can review what happened and address it internally.
Thank you in advance.
Your Thomann Team.
Reply from Thomann Music
Hey Allan!
Simple ordering is our favorite kind of rhythm🎶
We are glad everything felt easy and straightforward — no complicated solos, just straight to the good part.
Thanks for the great feedback and enjoy your new gear!
Your Thomann Team.
terrible customer service (2 orders within 5 days apart)
2 issues within 2 individual orders within 1 week.
a) Today (Mar 2026) I placed an order for a guitar (webpage says in stock). I authorized the payment and 2 hours later I got the mail that the guitar was sold out.
Subsequent communication with customer support to find a different offer turned to a nightmare where the support person failed to explain the issue in proper English.
b) 5 days ago I asked Thomann to help find a 3rd party locking tuners to my PRS SE Piezo. I asked about specific shaft length, thinner washers, provided the measurements. Thomann guitar team just replied with generic PRS tuners ignoring any details I asked for or provided. I reached back and never heard back from them again.
Music instruments are physical items that need to be tried. Online stores bring the convenience (order from home, cheaper price, ...) but they remove the physical touch. Therefore customer service must step in to provide excellent help. Clearly that has not yet happened at thomann (the biggest European music online retailer)
March 26, 2026
Unprompted review
Reply from Thomann Music
Hello,
Thank you for taking the time to share such detailed feedback. We are very sorry to hear about your recent experiences.
In extremely rare situations multiple customers may place orders for the same item at nearly the same time. This can result in the product appearing available when the order is placed, but ultimately being out of stock once all orders are processed. We understand how frustrating this is and sincerely apologize if this happened in your case, as well as for the follow-up communication that did not meet expectations.
Concerning your inquiry about locking tuners for your PRS SE Piezo, we also apologize that the response felt generic and did not address the detailed information you provided. This is not our intention, especially when dealing with specific technical requirements. We will review this internally to ensure more precise and helpful guidance in the future.
Your feedback is taken seriously and will be used to improve both our communication and technical assistance.
Your Thomann Team.
Smooth process
Searching, selection and checkout were all very smooth. Everything in the process went down without any hitches. Nice shop!
March 26, 2026
Unprompted review
Reply from Thomann Music
Hello!
Smooth from start to finish!
We’re thrilled the whole process, from searching to checkout, felt effortless and hassle-free.
Thanks for the kind words, and enjoy the jam sessions ahead🎸
Your Thomann Team.
Thomann are Always excellent
Thomann are Always excellent. Love em.. ❤️
March 25, 2026
Unprompted review
Reply from Thomann Music
Hey Dani!
Always excellent? That’s music to our ears🎶
We’re thrilled you’re enjoying your Thomann experience! Nothing beats keeping the groove smooth, the gear flowing, and the smiles going.
Thanks for the love — it keeps our amps turned up and our hearts happy!
Your Thomann Team.
Dangerous advice from box shifters and gaslighting
UPDATE: Thomann’s public reply below claims they "sincerely appreciate" my feedback, yet in private, their senior management gaslit me and blamed me for their own incorrect technical advice. This public apology is pure PR damage control—real sincerity would have been an honest email reply, which I am still waiting for.
I wouldn’t recommend buying complex or high‑value gear from Thomann because their pre‑purchase advice is unreliable and their support feels like pure box‑shifting.
I bought a lot of equipment and asked what I needed to connect everything safely. I was given incorrect information, so I bought the wrong cables and had to return them and purchase the correct ones myself. This was completely avoidable.
If I’d blindly followed their advice, the whole setup would have been wrong and I might have spent ages wondering why my gear sounded “off,” not realising the problem was the cables they told me to use. It was only because I did careful research afterwards that I confirmed what was actually correct.
When the gear arrived they included UK‑spec power cables even though I had clearly bought a Furman and was asking what I needed to connect it. They could have sent the right cables or just asked how I was powering the gear, but they didn’t.
I sent detailed feedback directly to a senior / upper‑level contact (not general support). The reply tried to gaslight me and blamed me, even referring to a manual for something I hadn’t even received yet. If you’ve been made to feel like it’s your fault for their bad advice, you’re not alone.
If you’re spending a lot of money on gear that has to be wired correctly, you shouldn’t expect to be treated like an Afterthought.
March 18, 2026
Unprompted review
Reply from Thomann Music
Hello!
We sincerely appreciate you taking the time to provide detailed feedback, and we are truly sorry that your experience fell far short of the standards we strive to uphold.
It is clear that the guidance you received regarding your setup and cables caused frustration and additional work on your side. This is not how we want our customers to feel, especially when investing in complex or high-value equipment. You should always feel confident that the advice and support you receive are accurate, reliable, and tailored to your needs.
We appreciate your honesty and the time you took to explain the situation — it will be a valuable part of how we improve our service and support.
Your Thomann Team.
Very good buying experience quick…
Very good buying experience quick purchase etc
March 25, 2026
Unprompted review
Reply from Thomann Music
Hey Mark!
Quick purchase, smooth experience — like a perfect one-take jam session!
We’re glad everything flowed easily and that getting your gear felt effortless.
Thanks for the kind words, and enjoy making music with your new setup🎸
Your Thomann Team.
Great checkout
March 25, 2026
Unprompted review
Reply from Thomann Music
Hey Ashton!
Short, sweet, and straight to the chorus🎶
We are glad the checkout felt smooth and effortless — just how it should be, no long intros, just straight into the good part.
Thanks for the great feedback and enjoy your new gear!
Your Thomann Team.
Thomann are always great
Thomann are always great , so easy to get what you want and they always have a great support !!
March 25, 2026
Unprompted review
Reply from Thomann Music
Hey John!
Always great? We might start putting that on a platinum record!
We are really happy to hear everything feels easy and that our support is there when you need it.
Getting the gear you want should feel smooth from the first click to the final delivery, like a track that just flows from start to finish.
Thanks a lot for the continued trust and the awesome feedback — we will keep the good vibes going 🎸
Your Thomann Team.
Great price.
I started using Thomann recently. Their website is easy to use; they have lots of great stock, and their prices are really good, especially the LR Baggs M80 that I’ve just bought! Thanks.
March 24, 2026
Unprompted review
Reply from Thomann Music
Hey Jim!
The LR Baggs M80 is a bit of a legend — like plugging your acoustic straight into the spotlight and letting it tell its story loud and clear. We are really glad you found what you needed at a price that made it even sweeter.
Also fantastic to hear your first experiences with us have been smooth and easy. A well-stocked shop and a simple website should feel like flipping through a perfectly organized record collection — everything right where you want it.
Thanks for the kind words, and enjoy every note with your new setup🎶
Your Thomann Team.
Great service and communication
Hi Thomann team,
This is a part of a thank you and compliments I had to give to your representative:
I wanted to take a moment to write you personally a note of appreciation and to say THANK YOU – truly, from the bottom of my heart.
Your service, your patience, your kindness, and the genuine care you showed throughout our entire conversation made this experience feel warm and human, even though we were communicating across oceans and time zones. In a world where international customer support can sometimes feel distant or impersonal, and mechanical, you turned it into something completely different: real, reliable, very professional and totally respectful.
Every interaction with you felt positive, professional, and reassuring. You gave me not just cooperation but real solutions, a real sense of trust, fairness, and the feeling that someone actually cared about making things right. This kind of dedication is incredibly rare – and honestly, it’s been the best customer service experience I’ve ever received, anywhere.
So thank you, *** – you personally made all the difference (and to the amazing team behind you and Thomann as a company – thank you too).
Please consider me not just a satisfied customer, but a very grateful and loyal one.
Warmest regards (and a big smile),
P.S. By the way… can I finally throw away all those packages now? 😂
Hope next time we will be in chat will be in a more positive crossroads . 😂
Thanks again.
Best of wishes and regards,
Sincerely yours
James
March 15, 2026
Unprompted review
Reply from Thomann Music
Hi James😊
Thank you for taking the time to write something so thoughtful and generous!
We are especially happy to hear that our colleague could turn what might have been a routine support case into a genuinely human experience. Across oceans and time zones, that connection matters a lot to us, and your words show exactly why we do what we do.
Your kind feedback will absolutely be shared with the whole team. Moments like this are the backstage fuel that keeps everything running with care and dedication.
And about those packages… well, unless you are planning to build a cardboard drum kit or a DIY studio, you officially have our blessing to let them go!😄
Looking forward to our next chat — hopefully a smooth, chart-topping one from the very beginning.
Your Thomann Team.
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