Thomas Sanderson Reviews 

Average quality blinds, awful post sales support.

Despite being under warranty, it has taken nearly 3 months to repair my blinds, leading to a lack of privacy in my apartment. Despite multiple calls and emails, there is a distinct lack of urgency from the support team or the "engineers" to resolve this.

This is not my first dealing with their "support". I've had multiple encounters to fix charging issues, broken cables, squeaking blinds within the first year.

After paying a significant amount of money for the blinds I did expect better service and more robust blinds.

AVOID AT ALL COSTS

We ordered blinds back in March and paid half the cost upfront. Since then, communication has been appalling. The initial install date came and went with no updates—we had to chase them ourselves.

We've been given excuse after excuse for the delays, and despite promises of priority fitting and return calls since Tuesday, we've heard nothing unless we initiate contact.

Still no progress. Extremely frustrating and disappointing experience. Avoid this company at all costs.

Shutters Installation Review – Craig Knowles

From the initial measuring service to the final installation, Craig Knowles was absolutely fantastic. He was polite, respectful, and incredibly helpful throughout the entire process. Craig took the time to explain everything clearly and logically, ensuring we understood each step. His professionalism during the installation was outstanding—from the precision of his work to the thorough clean-up afterward. We couldn’t be happier with the service. Craig was simply excellent from start to finish.

We ordered shutters from Thomas Sanderson which look amazing until you close them.example bay window with 4 shutters not one close the same.
Now Hillaries I believe , eventually got them come to the house to see the . Apparently they can’t guarantee they all close the same.
Obviously poor quality control , they have now offered no solution and seem to have washed their hands with this . I wonder what any guarantee is worth.
If your thinking of purchasing shutters or anything else, think again because customer satisfaction doesn’t exist.

Lovely shutters but as soon as the guarantee runs out your on your own!
My clips that hold the shutters in place are braking or popping out, but this company supply no aftercare service, even though ive said several times that iam very happy to pay for an engine to come out to rectify my problem???
My shutters are looking terrible now, ive tried u tube for a video but to no success

We had some blinds installed ref: 11336784

Fitter was moody, stroppy, delayed in installing them took ages I’m talking days to fit.

Then months later got a bill we thought had been settled they then harassed us to a email we did not have access to anymore. At no point did they write to us to say contact us. we next had legal letters! We tried to pay straight away of course and no one would answer the phone.

Client services said nothing on file when we called them. I emailed about 5 times no reply but one, to say call this number instead we did guess what no one can help they don’t know what we are on about! You don’t! Not do we!!

Overall customer service in this place is awful, quick to take your money but if you need them awful.

My other half left a review they don’t care not even followed it up. Dont recommend

Absolutely ridiculous and unacceptable service. My blinds started coming off within 8-10 months and then reached out to them via email , no one responded. Then got hold of the customer care and called them. They sent someone who took off one of the blind. This is start of May I am talking about, have called them atleast 5-6 times , they keep on saying this has been escalated and someone will be in touch and the fitters phone is going on voicemail. Seriously!!! They have one fitter they rely on ???? I am left with a blank window for over 2-3 months. No communication what so ever , don’t care about customers in anyway. I have sent them a final notice to respond within 14 days , 3 days already gone. I am already prepping my lawyer on this. These are expensive blinds that I got and now they don’t have any respect what so ever for the warranty terms …
Stay away from them !!! There are many good ones out there I am sure …

We have had an appalling service from this company. We placed an order seven months ago for two straightforward simple blinds and we are still waiting for the installation to be completed. Wrong parts were delivered and they do not appear to be able to get the correct parts. There is a total lack of communication although we do get an apologetic email back from customer services after 72 hours (customer services must be very busy)

Extremely Disappointing Experience – Do Not Recommend

I used this company for shutters, and the experience has been nothing short of frustrating. There were issues with the payment process from the start, and despite being told the installation would be quick, the whole process was delayed and dragged out forever. The fitter was rude, moody, and seemed completely uninterested in providing any decent customer service.

Calling the company is a nightmare – expect to wait at least 30 minutes on hold, and when you finally get through, the staff is unhelpful and has zero empathy. Everything feels very transactional, with no effort to make you feel like a valued customer.

The hospitality from all team members was extremely poor. It’s clear that customer satisfaction is not a priority. I’ve now had to submit a data access request just to get some basic information.

After spending thousands with them, I would not recommend this company to anyone. I certainly won’t be spending my money here again. Terrible service all around.

7 months later!!!!!! they came to fit and one room will not have shutters second fitting, 4 visits one by regional manager and still couldn’t get it right.
Avoid this company at all costs just been taken over by Hilary’s blinds famous for terrible service according to my architect. I had to do all the calling and the order was over 6k
That’s the service I got really atrocious and the product feels cheap and low quality despite the cost!!!!

I have found this company to be quite challenging to work with. While they make numerous promises, there is a noticeable lack of follow-through and tangible action. I would advise caution when considering placing an order, regardless of how attractive the deal may appear.

Their customer service team is polite and professional, often providing courteous responses and business replies. However, behind the scenes, there seems to be a significant lack of support and accountability, with higher management often unresponsive to calls or concerns.

This business approach raises concerns about their long-term stability, and I believe such practices could ultimately lead to financial difficulties. I recommend potential clients exercise caution and thoroughly evaluate their options before proceeding.

SCAMMERS!!!!!!
Do not use. Avoid!! Wasted my time and still have my money with nothing to show for it. Booked in December 24 for fitting in March. They lost my blinds so I was delayed a month and then none of them fit so we delayed another 3 months. Now the blinds are missing and still not delivered so being delayed again. No update from Thomas Sanderson. Full of excuses. They have my money and don’t ever plan to fit the blinds.

7 months of delays is unacceptable!

I am having to chase the customer care team for an update even though they are telling me they will call me for an update which never happens. The team is still full of excuses and I am no closer to an answer or receiving the product I have paid for. An unacceptable service still even after various complaints.

Called Thomas Sanderson today about spare parts for some blinds fitted 18 years ago.

I was lucky enough to have Mr Shahbaz A Bhatti take my call. He was probably the best customer service person I have ever spoken to, in 40+ years. Very pleasant, extremely polite, very knowledgeable, and enthusiastic.

Add to that the fact that the company cares enough to still have some of the parts I needed, which they are supplying free of charge, and it was a real pleasure to engage with them.

Highly recommend the product, the company, and Mr Bhatti.

I had a new garage door installed about a month ago. After less than a couple weeks the door wouldn't open and shut. The installer came around and said the door is heavy so the motor was finding it hard to open/shut. He fixed it for a few days until it now won't open or shut at all. I contacted Thomas Sanderson about it being urgent as I can't access our garage and they told me they would be in touch in 72 hours. 6 days later and no contact!! Customer service is very poor from this company. I would advise finding a more reputable company for garage doors.

Following a complete failure of our powered conservatory roof blinds I contacted Sanderson and they arranged for their Area Manager, David Gillespie FISM 117319 to visit. He came on the arranged date, discovered the fault, and quickly rectified and resolved our problem. He was courteous, polite and very professional in his approach, explaining what the problem was and how it had been resolved.

Been a loyal customer for many years throughout my family and many homes over the years.

Shutter slat came away from the bar and I called TS and they sent me the connector with no instructions or how to do replace it. Called again , was told I had to pay £75.00 . I have spent many thousands over the years and this lack of customer service was unbelievable. Jessica (manager) left me the rudest message in my answer machine and when I’ve called back twice to ask for instructions she refuses to pick up the phone and l am left with explaining my query again.

Instructions should be sent with the latch for the slate to connect with the bar - by paper or a video.

DONT BUY THE PRODUCT IT HAS NO CUSTOMER SERVICE JUST WANTS TO TAKE MONEY AND PRODUCT QUALITY ISNT THEIR ANYMORE !

Very disappointed customer

Patient, knowledgeable and helpful

6 Days ago I left a review for Thomas Sanderson and was surprised to get a request for contact details. I supplied my details almost immediately. As mentioned, that was 6 days ago AND STILL haven’t heard back from anyone. This company do not care about their customers. They get the sale and run!!

Bifold door blinds: We spoke to Hillary’s and Thomas Sanderson. The sales person at TS was way more committed to the sale so we went with him. We thought the product was better too and there wasn’t much in the price. Unfortunately from first contact (Aug-24) to final fitting (Feb-25) took 6 months!

Initially we were promised fitting before Christmas if we paid the deposit quickly. This was important to us so we went for it. We were told the week of Christmas that their fitter quit and so we had to wait until New Year. In the new year the fitters came and did their job. They were polite, respectful and left the place tidy. I was not happy with the large gaps between the rails and fitters said “that’s how it is”. Anyway, after many calls with customer service and a what’s app call to show them the problem, they confirmed the fitting was wrong and ordered new blinds and a new refit day.

Long story short, a bit of an ordeal. Final product is quite good. The blinds do lose tension quite often and need fixing. They look good though. Workmanship is ok. If you’re good at DIY, well worth ordering them online from others and fitting yourself. I paid up for the expert fitting but don’t feel I got exactly what I was promised or paid for.

We had Clive Selby for our service, from the measuring up service to the installation he was fantastic. Very polite, respectful and helpful. He explained his work very clearly and logically, he was supremely professional at the installation from putting in to clearing up. Overall he was simply great.