Myself and my wife went into the Birmingham shop after she had spoken to Sophie to arrange a delivery of a snoopy charm/necklace from the Manchester branch as it was the last one available at the ti... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve been purchasing jewellery from Thomas Sabo for many years now, mostly shop bought, but more so now online, which I will honestly say has been a pleasure. Delivery from Germany to the UK is fast,... See more
Company replied
I had such a wonderful experience today at Thomas Sabo Lakeside! A huge thank you to Gabi, who was absolutely amazing from start to finish. She was so friendly, patient, and knowledgeable, and real... See more
Company replied
I treated myself to this silver necklace and I’m so glad I did. It’s beautifully made, with a lovely shine and a timeless design that goes with everything. It feels high quality and sits perfectly... See more
Company replied
Company details
Written by the company
In 1984, entrepreneur Thomas Sabo laid the foundations for a company that was to become the embodiment of high-end silver jewellery within a period of just a few years. Since then, the brand has internationally made a name for itself with hand-finished creations and a constantly-growing watches and eyewear segment. The attention to detail and the high standard of quality are what make THOMAS SABO stand out. All our activities, creative processes and designs pursue this maxim. Discover the world of THOMAS SABO online and in our retail stores.
Contact info
Silberstraße 1, 91207 , Lauf a. d. Pegnitz, Germany
- +49 (0) 91 23-97 15 0
- service@thomassabo.com
- www.thomassabo.com
4.3
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a necklace in jan and already…
Bought a necklace in jan and already broken by april. Fell off and lost a treasured small pendant
April 18, 2026
Unprompted review
Excellent service
Great service again today from Will. Always enjoy visiting Thomas Sabo in the Bullring.
April 18, 2026
Unprompted review
Great quality item
Great quality item, fast delivery, company kept me informed all the way
April 16, 2026
Unprompted review
Reply from THOMAS SABO
Hello Lee,
Thank you for your lovely review regarding your recent order with us. We're so pleased you were impressed with the speed of delivery, our email communication and most importantly, the quality of the item itself.
We hope this is thoroughly enjoyed and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Garbage.
Garbage ultra-thin jewellery that comes in packaging about 40x bigger than it needs to be. Does not look similar to photos at all.
April 16, 2026
Unprompted review
Reply from THOMAS SABO
Hello Teddy,
We are very sorry to hear that your order did not live up to your expectations.
We aim to provide as many details as possible prior to ordering through various photos of each product, as well as declaring measurements within the description of the product. All of this information is provided prior to ordering directly on the product page to be a transparent as possible and to ensure that customers are satisfied once the item has arrived.
For all non-engraved goods, these can be returned within 30 days of delivery following the instructions on your delivery documents. As you haven't left any order reference in your review, please contact us at service@thomassabo.com if we can help with the returns process.
Kind regards,
Your THOMAS SABO Team
Ordered many charms over the years
Ordered many charms over the years. Always good quality, ordering is easy and delivery on time.
April 14, 2026
Unprompted review
Reply from THOMAS SABO
Hello Daphne,
Thank you for your lovely five-star review regarding your purchases with us.
It's great to hear that you have shopped with us for many years, continuing to build-up your charm collection. We really value your kind feedback for the quality of our jewellery, as well the ease of ordering and our delivery service.
We hope you enjoy your latest purchases and we look forward to serving you for many years to come.
Kind regards,
Your THOMAS SABO Team
Caring piercers, great products
A well presented store, friendly knowledgeable staff, hygienic,
Great aftercare, all done with care.
April 13, 2026
Unprompted review
Reply from THOMAS SABO
Hello Gill,
Thank you for your lovely feedback regarding your recent visit to our Bluewater store.
We really value your kind feedback for the team, as well as the piercing service and aftercare provided. We will ensure this shared directly and we look forward to seeing you again in the near future.
Kind regards,
Your THOMAS SABO Team
Thomas Sabo Lakeside
This company was 2nd to none, thank you to the staff in Lakeside. The cleaning, adding links and then how it was presented back to me, in an original box, in the trademark bag with ribbon - truly wonderful. A company like Gucci could learn from you (this I know). Thank you again.
March 26, 2026
Unprompted review
Reply from THOMAS SABO
Hello S Byrnes,
Thank you for your lovely feedback for our team in our Lakeside Essex store. We will gladly pass your feedback on personally and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Excellent prompt delivery very well…
Excellent prompt delivery very well packaged for delivery. Beautiful piece of jewellery in lovely classy box.
April 9, 2026
Unprompted review
Reply from THOMAS SABO
Hello Mrs Taylor,
Thank you for your five-star feedback regarding your recent online order with us.
It's really lovely to hear that you impressed the speed of our delivery service, as well as our gift packaging and the jewellery itself.
We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Very good service
Very good service, goods super, delivery was very good and on promised date
April 10, 2026
Unprompted review
Reply from THOMAS SABO
Hello Shirley-Anne,
Thank you for your lovely feedback regarding your recent online purchase with us. It's great to hear that you impressed with our delivery service, and most importantly, the bracelet itself. We hope this is thoroughly enjoyed and we look forward to serving you again soon.
Kind regards,
Your THOMAS SABO Team
Lovely hoop earings.Just right…
Lovely hoop earings.Just right size...not too nig or small.
April 9, 2026
Unprompted review
Reply from THOMAS SABO
Hello Victoria,
Thank you for your lovely review regarding your recent purchase with us. We hope you wearing your new earrings and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Fantastic gold colour pendant
I'm very happy with the gold pendant I ordered from Thomas Sabo. It goes really nicely with my gold chain and looks great.
April 1, 2026
Unprompted review
Reply from THOMAS SABO
Hello Kaz,
Thank you for your lovely review regarding your recent purchase with us. We're so pleased your new pendant matches your existing chain perfectly. We hope you enjoy wearing this for many years to come and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Excellent customer service
Royal Mail lost my parcel, so I emailed and a lovely advisor named Jack was fantastic in trying to resolve the issue. A new one has been sent out to me with no problems :)
March 26, 2026
Unprompted review
Reply from THOMAS SABO
Hello Caitlin,
Thank you for sharing your lovely feedback with us. We are very sorry to learn that your parcel has been lost in transit, however it's great to hear that Jack was able to get this rectified for you with ease.
We look forward to getting the replacement to you and please do not hesitate to reach back out to Jack if he can provide any further assistance in the meanwhile.
Kind regards,
Your THOMAS SABO Team
Reply from THOMAS SABO
Hallo Ines Rz,
vielen Dank für Ihre Bewertung.
Das Feedback unserer Kunden liegt uns am Herzen und wir bedanken uns für Ihre Rückmeldung.
Mit freundlichen Grüßen
Ihr THOMAS SABO Team
Lakeside Thomas Sabo store.
I travelled to the Lakeside Thomas Sabo store to purchase a couple of bracelets I had been considering. I dealt with Haley who was brilliant! They didn't have one of the bracelets I wanted in stock, so Haley quickly sorted out an order for me to have it posted out. She was incredibly efficient and helpful and I left very happy! I would recommend Thomas Sabo in Lakeside, the jewellery is lovely and the customer service is top notch!
March 3, 2026
Unprompted review
Reply from THOMAS SABO
Hello H Shepherd,
Thank you for your five-star feedback for Haley in our Lakeside Essex store. It's great to hear that you were impressed with the level of service received, as well as our designs. We will ensure your feedback is shared directly and we look forward to seeing you again in the near future.
Kind regards,
Your THOMAS SABO Team
My experience with Thomas Sabo’s…
My experience with Thomas Sabo’s customer service has been excellent.
I received fast, professional and truly attentive support: Jack was extremely courteous and helpful, showing a level of customer care that is rare to find today.
The product I purchased also fully met my expectations: high quality, great attention to detail, and an overall feeling of solidity and value.
Such efficient service, combined with well‑crafted products, inspires trust and makes the shopping experience even more enjoyable.
I will definitely continue choosing Thomas Sabo in the future.
A truly positive experience.
March 27, 2026
Unprompted review
Reply from THOMAS SABO
Hello Ale,
Thank you for your great feedback regarding your recent order with us, as well as your interaction with Jack in our Customer Service Team.
We're so pleased we could offer pre-sale advice to help with your purchase, as well as offering further support once delivery had been completed.
We hope you enjoy wearing your new bracelet and we look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
Very pleasant high level service
Very pleasant high level service, and the product looks like a very good quality. I’ve had a nice experience so far and have a strong desire to come back again in the future for another item.
March 19, 2026
Unprompted review
Reply from THOMAS SABO
Hello Irina,
Thank you for your five-star review! We are pleased you were satisfised with the high level of service, as well as the quality of the product itself. We look forward to serving you again in the near future.
Kind regards,
Your THOMAS SABO Team
I purchased a chain as a gift
I purchased a chain as a gift. The individual felt it was too small/thin. I got the return label, after providing the necessary paperwork twice. Put it in the mail March 4th. On the 11th I tracked it because I hadn't had any feedback. It was delivered on the 5th. I've sent two e-mails requesting an update. All I get back is their auto response saying it could take a few days to respond. It's been 6 days and I've yet to receive any response.
So far this has not been a great experience and I would just like my refund.
March 4, 2026
Unprompted review
Reply from THOMAS SABO
Hello Christine,
Thank you for your review regarding your recent order with us. We are sorry to hear that the recipient found the necklace chain too thin and this needed to be returned. The necklace purchased is a 1mm design and therefore designed to be a little more delicate in nature.
Returns from Canada are usually processed within 7 business days of arrival. As this page is monitored by our European Customer Service Team who are unable to assist with enquiries from the USA and Canada, we have reached out to the responsible team and have asked them to make contact with you. Please continue check your inbox and junk/spam folder for an email from onlineservices@thomassabo.com.
Kind regards,
Your THOMAS SABO Team
Customer Service at Braehead
The staff at Braehead store are all very welcoming and friendly. I now have quite a few pieces of jewellery, which I love, but the staff are what makes me want to go back there. I have had lots of visits with my daughter as she is an avid fan of the jewellery and each visit has been excellent. Great customer service each time. I was in on sat 14th March to have some links removed from my new watch and once again the young lad was so helpful. The other chap was also welcoming whilst the staff member was away fixing my watch. I'm a very happy customer and cant recommend them enough.
March 14, 2026
Unprompted review
Reply from THOMAS SABO
Hello Leslie,
Thank you for your lovely feedback for our Glasgow Braehead team. We're so pleased you always have a great experience when visiting and we will gladly share your feedback directly with the team. We look forward to seeing you again the near future!
Kind regards,
Your THOMAS SABO Team
I have been into Thomas Sabo shops to…
I have been into Thomas Sabo shops to purchase presents on a number of occasions. However, I have been unable to get to the shops, so I purchased on line. I thought this would be fine as delivered by Royal Mail.
The purchase I made was later than expected delivery, and I had a message from Royal Mail it was going to be delivered on Saturday. But no. The delivery came today while I was at work, no
Option of safe place given (normally Royal Mail would take to our Post office in the village if no one is in) my Royal Mail notification said today no signature required??? This is a £475 item which was left on my front doorstep with Thomas Sabo written on the box.
Completely careless delivery
March 16, 2026
Unprompted review
Reply from THOMAS SABO
Hello Teresa,
Thank you for your review regarding your recent order with us.
We are sorry to hear of the issues related to your delivery via Royal Mail. Delivery to the UK is currently estimated at 4-6 working days (excluding weekends). We can see that Royal Mail provisionally scheduled your delivery for Saturday, however due to processing delays at your local depot, this was postponed to the following Monday, resulting in the parcel arriving one day later than estimated. We appreciate delays are never welcomed and wish to apologise for any inconvenience caused.
Our parcels are not usually automatically diverted to a post office unless you have set-up a specific re-direction with Royal Mail for your address, however it is very disappointing that the parcel wasn't left in a designated safe place. We will gladly pass your feedback on to Royal Mail and investigate this further.
Despite the frustration regarding delivery via Royal Mail on this occasion, we hope you enjoy your new purchase and also hope to provide a more seamless delivery experience in the near future.
Kind regards,
Your THOMAS SABO Team
I love Thomas Sabo jewelry
I love Thomas Sabo jewelry. They are amazing and even the packaging is beautiful. I love my new collectipn turquoise ring ❤️❤️❤️❤️
March 11, 2026
Unprompted review
Reply from THOMAS SABO
Hello Viktória,
Thank you for your lovely feedback for our designs, as well as our gift packaging. We hope you enjoy wearing your new turquoise ring for many years to come.
Kind regards,
Your THOMAS SABO Team
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