Thornbury Nursing Services Reviews 

726
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have been working for Thornbury Nursing Services since 2010. I find them to be the best agency in the UK,good pay, very professional.Helpful with CPD always learning. Helpful with everything includ... See more

Rated 5 out of 5 stars

I was originally told about Thornbury Nursing Services in 2001. At that time my colleagues mainly highlighted the higher rates of pay. However I have stayed with TNS since then more because I feel... See more

Rated 5 out of 5 stars

Have been with Thornbury Nursing since 2011. No issues at all the one agency which does not persecute you for cancelling shifts. Very respectful, professional and understanding. Could never trade it... See more

Rated 1 out of 5 stars

Extremely low pay working as a placement coordinator. Placing agency nurses who are paid between £60 - £160 per hour. Which can equate to as much as £1,600 for one 12 hour shift. All billed to the NHS... See more

Company replied

Company details

  1. Nursing Agency
  2. Recruitment Service

Written by the company

Nothing should compromise nursing quality. That’s why Thornbury Nursing Services is always on hand to bring exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 30 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients. Our nurses are our reputation. We recruit the very best professionals who embrace our values and ethos. Each and every nurse is flexible, highly experienced in their field and willing to travel long distances, often at short notice, to support our clients. This enthusiasm and commitment to nursing, teamed with exceptional skills and passion is hard to come by. Our pay rates reflect the nature of our work and our expectations. We demand the greatest commitment from each and every nurse, as witnessed by demanding registration and compliancy requirements.

We Pay NMC Fees For Our Nurses & Midwives

Written by the company

We pay annual NMC fees for all Thornbury Nurses and Midwives when they work at least 18 shifts a year for us.

We Pay The Best Rates

Our nurses provide exceptional services, and we pay exceptional rates in return.

Our nurses provide exceptional services, and we pay exceptional rates in return.
We believe in rewarding our nurses with pay rates that reflect their skills and the demands they are likely to encounter in the work place.

Contact info

4.2

Great

TrustScore 4 out of 5

726 reviews

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4.2

All reviews

(726)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

The best agency I have ever worked for

The best agency I have ever worked for. However of late notice have been having issues with payroll. The payslips are blank. I have highlighted this issue several times by calling and sending several emails. The phone are never answered and though I emailed a few times I never got a response from the payroll team. This is tarnishing the image of the best nursing agency in town. Please look into this for us and advice the way forward. Apart from this mishap, TNS is the best nursing agency to work for.

December 5, 2021
Unprompted review
Thornbury Nursing Services logo

Reply from Thornbury Nursing Services

Hi Joy, thank you so much for your feedback and we are delighted to have you as part of the Thornbury team. We have been working hard to address the issues you outlined around payslips and response times. You should now find that the payslip issue has been resolved and phone response times have improved. Best regards, Thornbury

Rated 5 out of 5 stars

Getting more telephone responder would…

Getting more telephone responder would be great to match the work force, its frustrating if you have to wait for 1hr to get your call picked.

October 13, 2021
Thornbury Nursing Services logo

Reply from Thornbury Nursing Services

Hi Olushola. Thank you so much for the feedback. We are always looking to enhance our services and ensure we have the correct resource in all areas of the business. We are aware that, during peak hours, the telephone response times can be impacted and we are working to improve this. If you have any further feedback, please do share. Thanks for your hard work and being a valued member of the Thornbury team

Rated 4 out of 5 stars

Survey response from Tns

We request less waiting time on the phone, especially when workers are looking to book shifts.
Please also create more telephone lines, hence more experience staffs, especially those responsible for dispatching community jobs.
Hope this will be of help.

October 13, 2021
Thornbury Nursing Services logo

Reply from Thornbury Nursing Services

Hi Serge. Thank you so much for the feedback. We are always looking to enhance our services and ensure we have the correct resource in all areas of the business. We are aware that, during peak hours, the telephone response times can be impacted and we are working to improve this. If you have any further feedback, please do share. Thanks for your hard work and being a valued member of the Thornbury team

Rated 4 out of 5 stars

Very nice agency to work for

Very nice agency to work for. Very professional people. They pay well. The only problem as a nurse, we often have to be on the phone for sometimes for a while before the is phone answered. By the time the phone is answered the shift is gone... then you see another shift and we go through the same process. But overall. Lovely agency lovely people. Glad l am working for them...No regrets.

October 13, 2021
Thornbury Nursing Services logo

Reply from Thornbury Nursing Services

Hi Grayce. Thank you so much for the feedback and kind words. We are aware that during peak hours the telephone response times can be impacted and we are working to improve this. If you have any further feedback, please do share. Thanks for your hard work and being a valued member of the Thornbury team

Rated 5 out of 5 stars

Working for Thornbury Nursing Services…A most considerate employer.

Working for Thornbury Nursing Services gives the ultimate in flexibility…the quick nurse App is available, specialty and suitability considered distance pre calculated and one can adjust availability as needed.
A generous employer- annual NMC fees paid, and other incentives.
Free training updates and mandatory training.
Thank you to all the management that make these happen.
A. Ogazuma

October 11, 2021
Rated 3 out of 5 stars

Positive

Positive: Pay rates, flexibility, mostly friendly bookings team

Negatives: Quick Nurse app leaves a lot to be desired, long wait times to book shifts via phone, poor and long-winded communication when myself and client directly agree a shift resulting in delay to confirm (partly TNS, partly nursing banks fault), repeated mistakes when processing timesheets, mostly relating to business mileage, no response when you make an e-mail enquiry (I've had the same experience with general, payroll and compliance).

Having said all this - Thornbury is actually the best nursing agency I've worked for - others would be getting 0 stars

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Agency!

This the absolute best agency to work for. They are reliable, plenty of shifts available, pay is great, pay on time and extremely supportive.

September 21, 2021
Rated 5 out of 5 stars

Thornbury

The best nursing agency, and healthcare employer full stop, I have worked for. Staff on the phone are professional and respectful. You know where you stand. Clinical support is there if needed. On the business side, the rewards are the best a nurse can get, in my opinion.

Work is not always served up to you on a plate; you have to be a go-getter, be prepared to travel, and be confident walking into a wide variety of settings. Having access to that variety of work is a pleasure and a blessing.

July 6, 2021
Unprompted review

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