Thorne Reviews 

Terrible customer service. They sent me the wrong order and have not responded to any emails inquiring about it for the last two weeks (I've sent 3).

Their products are amazing. But they steal money from people. They simply don't ship products, and then there is no customer service to speak to.

Expensive and awful customer service!! Kayla, phone rep, was an awful rep for ANY company. I don’t mind paying for trusted products IF they also have good customer service!! Not hard to find a better choice

Worst customer service ever. Very long hold times, unhelpful people, hung up on me, not enough people handling problems, now the new way to login doesn't work for me, can't get into my acct

Literally the worst service they have for tracking and shipping. The website is also really bad in terms of placing orders. The product might be good, but the overall experience of ordering is horrible. Longer call wait times, not being able to find tracking after an order has been placed, longer shipping times, and just too much hassle.

Terrible customer support. Unresponsive and impolite and unhelpful when they do respond. Shipping delays on almost every order that I have placed.

Placed an order on 2/13, and 2 weeks later no update. Reached out to company 6x times to cancel order and initiate refund. Called and left multiple voicemail messages and was unable to get through to customer support. Received one response that didn't address anything that I asked them to do, and was told that the item would ship the following week. Again, emails and calls asking them to cancel shipment and initiate refund. Just received shipping confirmation that the order shipped. Should be ashamed of themselves.

impossible customer support, their online chat doesnt work, calling them and line drops while waiting 30 mins+
and they take more than 2 days to reply on emails. i had placed an order and it took them 3 days to process it alone which of course made it impossible for order to meet the delivery timeframe thus i had to cancel it. which took me another 3 days to manage. back to the stoneage customer support and order processing

I ordered a Multi Vitamin supplement...Basic Nutients...on a Friday after hours. Confirmation received with tracking info.Product arrived 5days later by mail. Product was for a customer in Michigan....I am in Florida..THE WRONG PRODUCT. I called customer service...recording indicated 5 minute wait..45 minutes later I hung up. Tried again after 20 minutes talked to a CS rep...corrected the problem by overnighting correct product. I hàve to think about ordering again.

Have never received my order and they will not respond . I have emailed them several times and no answer . I won’t waste my time with them again

I am extremely disappointed with Thorne. My order took an unreasonably long time to arrive with little to no communication about the delay. When you’re ordering supplements you rely on for your health, this kind of delay is completely unacceptable.
What made the experience even worse was the customer service. I reached out to complain and never received a response. No follow-up. No explanation. No apology. It feels like once they have your money, they simply don’t care.
For a company that positions itself as “premium,” the service is anything but. Slow shipping and nonexistent customer support is not what customers should expect at these prices. I will absolutely not be ordering from them again and would caution others to think twice before purchasing.

Easy, fast, polite customer service.

This is a scam. I see no way to cancel a subscription nor does the site allow me to remove the credit card that is charged. The only option I can see after numerous clicks, to confirm to delay the shipment of the subscription for one month after which time I will need to go through the process again if I do not want to be charged.

I've tried over several days to get a hold of customer service. The music that plays is extremely loud and obnoxious. After enduring this painful music for 20 + minutes I have a headache and other things to do. I haven't gotten a hold of anyone yet.

Pancreatic enzymes are so amazing for anyone without a gallbladder, or having issues with their gallbladder. Closest thing to prescription Creon, as you can get! Thank you!!!!!

My shipment didnt arrive, i sent two emails with no response. I didnt get a refund or a replacement AVOID

The supplements are good, however, very frustrated with the site and how difficult it makes it for you to cancel your subscriptions. There is a subscription tab once you login and dig looking for a place to manage your subscription, but all it does is make you login again and keep you in a never-ending loop where it does not offer any way to manager descriptions.

I got the Mens Multivitamin thinking the reviews are honest, but nobody mentioned the daily dose of 6 (SIX) capsules a day !! Are you kidding me ?? Who takes 6 capsules of same vitamins (their recommended dose on bottle) a day ? The only reason it seems like so that they can show the HIGHEST DAILY VALUES on their bottles for all vitamins compared to other brands, Very smart but very cheap you guys. Total Scam.

A recent issue with an order only strengthened my confidence in Thorne. I have used their vitamins for years, and their commitment to third-party testing has always been the reason I keep coming back. Knowing that everything is independently verified gives me real peace of mind about the quality and safety of what I am taking. It feels transparent in a way that many supplement companies are not.

I did have one problem with an order, and their customer service responded right away. They handled it without any friction and arranged an exchange that arrived quickly. The entire experience made it clear that Thorne stands behind its products and genuinely cares about its customers.

After years of consistent quality, reliable testing, and now a positive customer support experience, my trust in Thorne continues to grow.

17 Oct 2025 — initial query
• I asked Thorne why my latest Amazon UK Thorne Glycine had a sticker changing the suggested use from “two capsules, one to three times daily” to “two capsules daily.”
• I wanted a clear explanation for the dosage change.

22 Oct 2025 — Thorne’s first reply
• They apologised and asked for proof to “ensure authenticity”: link, invoice, photos (capsules, label, lot number, QR code).
• They asked if I’d consumed it, had side effects, and said their Fraud and Quality Product team might need it returned.
• They advised not to discard it.

22 Oct 2025 — my follow-up
• I provided the Amazon link (official Thorne store), invoice, and photos confirming it came from their UK listing.
• I asked them to verify authenticity and explain the dosage change.

31 Oct 2025 — Thorne’s confirmation
• They said that because it was from their authorised Amazon reseller (Pattern), it was authentic.

31 Oct 2025 — my clarification
• I said authenticity wasn’t my main concern; I wanted an explanation for the inconsistent dosage.

4 Nov 2025 — escalation
• They then said the case was sent to their “Fraud Quality Product support team” and asked for photos of the lot number and expiry date.
• They said to allow 1–2 days for a response.

Over a week later and no further response despite me sending a further email chasing their response.

I also contacted their uk distribution and had no response.

My concerns

1. The label change reduced the recommended dosage without explanation.

2. Thorne’s first reply treated it as a possible counterfeit, advising not to use it and asking about side effects.

3. Only after I confirmed it was from Thorne’s official Amazon store did they say it was authentic.

4. When I again asked about dosage, they referred it back to their fraud team, contradicting this.

5. I still have no clear reason for the dosage change.

6. I remain uneasy about consuming it, given their mixed messages suggesting it might not be authentic or safe.

Their customer service is a joke. I received the wrong order and have left vm and emails with no response. Then tried chat and forget about getting an answer to anything their bot can't answer. I will not do business with them again.

I LOVE THORNE PRODUCTS AND CUSTOMER SERVICE WAS GREAT AND FRIENDLY