Thornhill Funeral Services Reviews 

23
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Absolutely first-class service from Alex. He dealt with every aspect of my sister’s funeral with supreme sensitivity and his attention to detail was outstanding. The day itself went like clockwork as... See more

Company replied

Rated 5 out of 5 stars

Alex's gifts are quality, his friendly, gentle and personable manner from the moment my dad passed to this very day has been exceptional. Dealing with each of the family solely by himself has put us a... See more

Company replied

Rated 5 out of 5 stars

From start to finish Alex was incredibly professional and his kind and gentle approach shone through. He made arrangements quickly and efficiently which made the process a lot easier for the whole fam... See more

Company replied

Rated 5 out of 5 stars

Alex was fantastic. He was not only extremely kind and sensitive but he was also very professional. He responded to our changing circumstances and went above and beyond to provide us with everything w... See more

Company replied

Company details

  1. Funeral Director

Written by the company

I am an independent, fully qualified Funeral Director and Embalmer with 20 years experience based in Jesmond, Newcastle upon Tyne. Serving the local community and surrounding areas. I have a passion for high standards, attention to detail and am committed to delivering an affordable and dignified funeral for your loved one, tailored to individual requirements. I use my wealth of industry knowledge to guide grieving families to make funeral arrangements for burial, cremation, direct cremation, green and eco funerals. I am available 24 hours a day by phone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.7

All reviews

(23)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Thornhill Funeral Services-Alex

We used Thornhill Funeral Services when my husband passed away. I cannot recommend Alex enough and know my family feel the same. He is so patient, calm and has everything thought of. His experience is very evident and he guided us so well to enable us to have the funeral we wanted.

August 15, 2023
Unprompted review
Thornhill Funeral Services logo

Reply from Thornhill Funeral Services

Thank you for your kind review. Feedback is very important to me.

Kind regards
Alex

Rated 5 out of 5 stars

Kind, professional and knowledgeable.

Alex is the kindest, most professional and knowledgeable funeral director we could have hoped for. He listened to all of our wishes, allayed all of our worries and put on a fabulous spectacle on the day of Dad's funeral - he would have loved it. We have no hesitation in recommending him to others.

July 21, 2023
Unprompted review
Thornhill Funeral Services logo

Reply from Thornhill Funeral Services

It was an honour and privilege to give your
Dad the funeral he wanted.

Kind regards
Alex

Rated 5 out of 5 stars

Alexander Thornhill

Alexander Thornhill was extremely professional, courteous and knowledgeable. He was also friendly and approachable and was able to answer all the questions we had about the arrangements we had to make. He guided us with empathy and sympathy and made suggestions that helped us make the right decisions.
We would not hesitate to recommend Alexander to other bereaved families.

July 19, 2023
Unprompted review
Thornhill Funeral Services logo

Reply from Thornhill Funeral Services

It was a pleasure to take care of you all and guide you through the arrangements.
Thank you for taking the time to write this review.

Kind regards
Alex

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