Thortful Reviews 66,616

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting the wide selection of cards and gifts available. Many appreciate the prompt and efficient delivery service, noting that items often arrive on time or even earlier than expected, making the overall experience smooth and convenient. However, some customers were dissatisfied with their orders, particularly regarding the delivery of gifts like flowers or biscuits, which occasionally arrived damaged or missing. A few people also experienced issues with cards not arriving at all or being significantly delayed, despite ordering well in advance.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers praise the excellent quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality of cards and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering system, quick... See more

Service

Consumers find service to be positive. Many reviewers praise the fast and efficient service, with some noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.

Rated 5 out of 5 stars

Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.

Rated 5 out of 5 stars

Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.

Rated 5 out of 5 stars

Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.


Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Discover the latest greeting cards designed by the top creatives from across the globe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67K reviews

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Rated 1 out of 5 stars

Took 1 week for delivery and missed the…

Took 1 week for delivery and missed the occasion.

April 1, 2026
Thortful logo

Reply from Thortful

Hi Matthew,

Thank you for your review and we're really sorry your order was delayed.

We're really sorry to hear your card arrived after the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.

Thanks,
The thortful Team

Rated 5 out of 5 stars

I couldn’t ask for any better…

I couldn’t ask for any better communication from Thortful. Had a problem with my order. It was resolved and credited within 24 hrs of making contact.
Annie was exceptionally helpful. A1 customer care from her👍

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

The best custom cards store

Definitely the best custom cards store! They have cards that you actually want to send. Nice that you're supporting individual artists too.
Customer service is incredible. Really can't fault thortful at all.

March 6, 2026

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