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Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.
I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... See more
Company replied
If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... See more
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Company details
About Threadless
Written by the company
Threadless exists to help artists succeed.
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
Contact info
United States
- help@threadless.com
- www.threadless.com
2.9
Average
794 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
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AMAZING COMPANY
AMAZING COMPANY, AMAZING PEOPPE, AMAZING PRODUCTS AND AMAZING CORPORSTE CUSTOMER FOCUS.
Thank you so much for helping me out.
Paul Levy
September 16, 2024
Unprompted review
Reply from Threadless
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our company, team, and products. It means the world to us that we could help you out, and we truly appreciate your support!
Small Business Owners Go Elsewhere!
I set up a shop for my small business on Threadless. I placed and order 17 days before I needed it and waited. A week later I get an email that my order was canceled, that somehow it was missed but no worries they redid the order (somehow added $6 to the total) and reprocessed it. Here I am now 3 days from when I need the items and only one seems to have shipped.
SMALL BUSINESSES STEER CLEAR - THEY DON'T CARE!
September 11, 2024
Unprompted review
Reply from Threadless
We’re genuinely sorry for the issues you’ve experienced with your order. It’s frustrating to have your order missed and then reprocessed with an added charge, and we apologize for that mistake. We’ve also noted the delay in shipping, which has caused even more inconvenience.
To help, we’ve upgraded the shipping method for your new order to Next Day at no cost and asked our printing partners to expedite it so it can reach you by this weekend.
In the future, please don’t hesitate to let us know if you have specific deadlines. We’ll do our best to ensure your order arrives on time.
Had no luck with customer service
Had no luck with customer service: tried cancelling my order immediately after sending it. Got a "thank you we got your message" email. Customer service replied 4 days later, when the order had been already shipped with "oh sorry your message went to spam and what did you want? "
Even if cancelling hadn't been possible anyway, and/or their ticket processing system does send to spam messages from addresses they had corresponded with before, I'd prefer to get an answer from somebody who can, at least, read. "I want to cancel" seems to be quite a simple idea, receiving a "What kind of changes did you need to make to your order?" four days later as a reply is really frustrating.
September 11, 2024
Unprompted review
Reply from Threadless
Hello Anna,
Thank you so much for sharing your feedback. We’re truly sorry for the frustration you experienced with your recent order and the delay in communication—it’s clear we didn’t meet your expectations. We can understand how upsetting that must have been, especially when you reached out immediately after placing the order.
We want to make this right for you. Even though the original order has already shipped, we’d be more than happy to send out a replacement completely free of charge, with any changes you’d like to make. Alternatively, if you’d prefer, we can issue a full refund for the order.
Please let our customer service team know your preference on the ticket that’s already open, and we’ll resolve this as quickly as possible. Again, we sincerely apologize for the inconvenience and appreciate your patience.
Excellent customer service
Excellent customer service when I approached them with an issue I had with my delivery. Thank you!
September 5, 2024
Unprompted review
Reply from Threadless
Hey Kevin,
Thank you so much for your kind words! We’re thrilled you had a positive experience with our customer service team. It’s always our goal to resolve any issues as quickly and smoothly as possible. If you ever need anything else, don’t hesitate to reach out. Thanks again!
Lost order replaced. Thanks!
Had a very good experience with threadless when DHL lost my shipment. They replaced the lost items at no extra cost. Great service and customer orientation. I will definitely oder with threadless again!
July 8, 2024
Unprompted review
Reply from Threadless
Hello Christoph,
Thank you for sharing your experience! We’re so glad we could help resolve the issue with your lost shipment and get your items replaced quickly. It’s lovely to hear that you’re happy with our service, and we genuinely appreciate your kind words.
We look forward to your next order with us!
Great shopping experience
The shopping experience, the quality of the shirts, and the customer service is all excellent. I love shopping from threadless for unique gifts.
June 25, 2024
Unprompted review
Reply from Threadless
Thanks so much for sharing your experience, Sara! We are thrilled you've been happy with your purchases and our service. Don't hesitate to let us know if we can do anything to make it even better!
Absolute garbage quality
Absolute garbage quality. One wash and the shirt shrunk around the logo on it. It looks awful. The logo also wasn't laid right so some of the shirt color bled through the print.
Really disappointing.
June 29, 2024
Unprompted review
Reply from Threadless
We're sorry you're not completely satisfied with your tees. We want you to know that we print our tees using digital technology, which allows us to print your unique design directly onto your garment using inkjet technology. It's like a large inkjet printer, but we print on blank garments instead of paper. However, since each tee is printed in a separate run, there may be slight inconsistencies with pretreatment application, print placement, and outcomes.
We understand that you expect the best from us, so if you have any issues with your order, please don't hesitate to let us know. We would appreciate any details or pictures you could provide to illustrate any print issues you may have encountered. Our product team reviews and records each complaint, keeping track of error rates and other issues. This helps us ensure the quality of prints and designs and improve our process for future orders.
We have quality control checks, but things can sometimes go wrong. That’s why we’re here to help in any way we can. Please don't hesitate to contact us if you need any assistance at Help@Threadless.com
Not the same Threadless quality I was expecting
Years ago I ordered a batch of shirts from threadless that still look great today, so I thought I’d order some new shirts from threadless in hopes that I’d get the same quality. Unfortunately the threadless quality from the past is no longer. The shirts that I ordered were sized wrong and the print on one shirt was printed far lower than shown on the photo. Customer service offered a refund, however upon receiving the refund it was only a partial refund, they refused to refund my shipping, so I’ve spent about 8 dollars to donate defective shirts unless I win my dispute. Don’t buy shirts from this company. Additionally in response to the threadless reply below, The shirts were indeed defective, both shirts were tagged as XL’s. One shirt measured 22’ and the other 23’ making them far too tight. And as mentioned before, the design was printed lower than shown on the webpage. I had to open a dispute with PayPal to get my full refund.
May 29, 2024
Unprompted review
Reply from Threadless
Thanks for your feedback!
We want you to love your purchase, so as mentioned, we're happy to send you a different style or size or issue you a credit for a future order at no cost to you. Since our items are printed on-demand just for you, we no longer accept physical returns unless the items are damaged or defective.
From the photo you sent, we confirmed that the design was printed as expected and the shirts were not defective. Items are only refundable if they are damaged or defective.
Regardless, we've refunded you for the cost of the items plus any sales tax. Additionally, as a one-time convenience, we refunded your shipping costs.
If you need anything else, reply to your support ticket, and we'll be happy to help!
Threadless is taking advantage of its artists & customers
Four products got sold from my store, I got profit from one only. The other three mention zero profit "because they got on base price" because of some promotion or another.
In the meantime my friends who got shirts lately are complaining about the abhorrent quality. The designs peel off after a few washes. This is not how it used to be.
I will close my account and advice other artists to do the same. It's better to support your local print vendor and create high quality artifacts.
May 14, 2024
Unprompted review
Reply from Threadless
Thank you for sharing your experience with us. We truly value your feedback and want to address your concerns.
Firstly, regarding the pricing of your products, it's important to note that sellers on our platform have the autonomy to set their own pricing. When a product is set at the base price, there are zero artist earnings, as outlined in our documentation. However, if you opt into managed pricing instead of setting your own, you will receive earnings on every sale, regardless of the price.
We're truly sorry to hear about the quality issues you and your friends have encountered with recent purchases. We take quality control very seriously, and each complaint is thoroughly investigated and recorded. We continuously monitor error rates and other issues to ensure the quality of prints and designs. If something doesn't meet expectations, we're here to help. We offer free replacements and exchanges to ensure satisfaction.
We understand your frustration, and we'd like the opportunity to make things right. If you have any further concerns or would like assistance with your account, please don't hesitate to reach out to us directly at Artist.help@Threadless.com
Not a glimpse of what they used to be.
I ordered from Threadless 10 years ago and was happy with the products. Some t-shirts didn’t have the best quality but the printing quality was out of this world. I ordered again recently and… was I in for a surprise. The quality of both the tshirts and printing is below zero. Colors are opaque, nothing like the design. Costumer service basically says this is just the way things are now. Not even a shadow of what this company used to be. So sad. Never ever ordering anything from them again.
August 30, 2023
Unprompted review
Reply from Threadless
Thanks for taking the time to share your feedback. Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run. We look into and record each complaint and keep track of error rates and other issues to ensure the quality of prints and designs. We have quality control checks in place, so seeing when and where it fails allows us to improve and make the next print even better, but we are always happy to help if something doesn't live up to expectations. All of our tees are Digitally printed the same way, some prints just hold up better than others.
We would be happy to issue you replacements or refund you. Please feel free to contact us any time at Help@Threadless.com
A Creative Hub with Frustratin approval process
A Creative Hub with Frustrating Approval Process
Threadless offers a unique concept and fosters a competitive, creative environment for artists. I particularly enjoy having my own shop there (maksdesigner.threadless)Their only drawback is the approval process for new accounts.
There's a bit of lack intransparency. I submitted a design over a week ago and haven't received any feedback or indication of how long it might take. Knowing the approval criteria and timeframe would be a huge improvement for artists.
While Threadless offers a great platform for artists, the unclear approval process creates some frustration. If they can address this issue, it would be a flawless artist-friendly platform.
March 16, 2024
Unprompted review
Reply from Threadless
Thanks for your kind review and feedback!
Although each Artist Shop operates independently from the Threadless catalog, your Artist Shop designs might be chosen to be featured in the Threadless.com marketplace and search.
By opting into the Marketplace, you open the door to exciting opportunities. If any of your designs are selected, we may include your shop's products in the Threadless catalog, making them discoverable in search and potentially increasing your visibility and sales.
Remember, choosing to be part of the Marketplace does not guarantee that your designs will be included in the Threadless catalog. Inclusion in the Threadless marketplace and search depends on various factors such as design quality, commercial viability for the Threadless market, sales and activity in the Marketplace and Artist Shop, product tagging, and search relevancy. We strongly support human-made artwork, and licensed IPs or AI images may affect marketplace availability as AI images will not be curated in our Marketplace.
We highly encourage your participation in the Threadless Design challenges. It's a fantastic way to share and showcase your designs and have them considered for the Marketplace. For more information and to submit your pieces for the ongoing Design Challenge and theme challenges, please visit our Design Challenge page!
I actually joined as an artist
I actually joined as an artist, I finally created a portfolio I was excited to list, designs I KNOW are good because I have ran tests on them with my clients before I even began my POD adventure. I could print myself, I have the equipment, just not the time anymore so I was really thrilled to find Threadless. Especially since they claim new artists have the same opportunities as their few select artists they seem to be keen on. But I have learned very quickly this is not the case. I have entered a few of their contests and I know one of my designs had more votes that some of their chosen winners, so I call their voting system a joke because it is. Recently I had three designs shot down because they claimed I made them with AI but I am a graphic designer and I take pride in the fact I DO NOT use AI and I refuse to. This company makes artists feel welcome but unless we sell anime inspired junk we have zero chances to actually become profitable. I truly believe this company has a very select few artists they like (cuz its about what they like not the customers) and only those artists stand a chance. So if you are an artist hoping to be taken seriously by this site, well good luck. Reality is you need to find a way t get the employees of Threadless to notice you and after learning things I have learned, they only pick their friends. I have someone on the inside who has filled the rest in for me, so if I could give zero stars I absolutely would. And if the company actually cares to read this, heed my advice, you're not competition to sites like Redbubble because you choose to feature the same exact crap over and over, for a POD site you fit one niche, a niche that is honestly losing steam, maybe if you gave new designs an actual chance you could become true competition for the larger POD sites and you could make your artists happy. As a matter of fact I am willing to pay a subscription fee if it helps you weed out the artists flooding your site with AI junk. I am steps away from creating my own POD site where I can take new artists just as seriously as I had hoped you'd take me. Oh, another issue, if I or my customers search my products they cannot find them, an issue I have read many others have. How can we prove we can get sales if no one can find our work?! SMFH, yu could have something great but not if you stay on this same path.
March 3, 2024
Unprompted review
Reply from Threadless
Thank you for taking the time to share your thoughts and concerns. We appreciate your feedback, and we want to provide clarity on some aspects of the Threadless platform that you've mentioned.
Marketplace Inclusion and Search Placement:
Inclusion and search placement on Threadless depend on various factors, including design quality, commercial viability, and engagement with the Artist Shop. The more your shop gets crawled, indexed, and gains visitors, the higher the likelihood of appearing in search results. If your shop is new or doesn’t have much activity, your designs may not show up immediately.
It's essential to note that regardless of search results within the marketplace, your Artist Shop designs can always be found via your unique Artist Shop URL.
We aim to balance showcasing popular designs while providing a platform for emerging artists. This way, we cater to various tastes within our vibrant community.
Contest Voting System:
We appreciate your participation in our contests. While the voting system does play a part, winning designs are selected based on various factors, including score, creativity, originality, and design concept. No specific vote count is required, but higher scores indicate better placement.
Regarding concerns about AI usage, we take such claims seriously and continuously work to refine our review processes to ensure fairness. Please refer to our policies' Respect Creativity & Intellectual Property section for more information on how we approach this: https://www.threadless.com/info/anti-hate. You may rework or resubmit your designs and share details for reconsideration and re-review if you so wish.
Your feedback is invaluable to us, and we're committed to creating a positive experience for all artists on Threadless. We know it can be hard when you don’t see the progress and recognition you want right away, but we encourage you to utilize the different Artist Resources available to help you persevere and grow on the platform. If you have specific concerns or need further assistance, please get in touch with us at artist.help@threadless.com. We're here to help and value your contribution to our creative community.
Unstoppable marketing mails
Not complaining about products or support. I complain about the fact that after becoming a customer they treat your mailbox like a toilet with an unstoppable stream of advertising. So, anybody considering to become a customer should be prepared for this.
With "unstoppable" I mean: all their mails have, at the bottom, a URL with title "Click here to no longer receive these emails.". So - even if you did not ask to receive marketing mails in the first place - you click on it in the hope of no longer receiving their mails and be done with it. Well, it does not work. I did it one, two, three, four times, I can not remember how many. No way, mails keep coming.
A business ethics involve marketing as well, even if marketing is outsourced to an external company. Doing marketing wrong is an excellent way to irritate people and deteriorate your reputation, no matter how attention is put on products and service. Pity.
February 27, 2024
Unprompted review
Reply from Threadless
We appreciate your feedback regarding our email communications. At Threadless, we utilize email for both marketing and community-related account notifications. Understanding that preferences can vary, we give users control over both settings. If you'd like to contact us at Help@Threadless.com we can ensure you are fully removed from both categories. We have conveyed your valuable feedback to our email team. We are actively exploring ways to enhance the process, making it smoother and clearer for our users in the future. Thank you for bringing this to our attention, and we're committed to continually improving your experience with us.
I purchased a t-shirt with my own design 5 months ago
So, about five months back, I picked up a Heather Gray Men's Regular T-Shirt from Threadless with my own design. Gotta say, the Gildan-branded tee has held up like a champ. Even after plenty of washes, the print is still rocking its vibrant colors. Threadless really nailed it with this one, making it the perfect spot for anyone who wants their shirts to last and look great.
December 25, 2023
Unprompted review
Reply from Threadless
Thank you for sharing your feedback! We are so glad to hear you are delighted.
They lowered the quality significantly
They lowered the quality significantly, down to awful... last purchase; one print didn't last more than a wash, one came with no print just a black shirt, was supposed to be black print on a black shirt and all they others were poor quality. Unable to reach them soooo Won't buy there ever again. Sorry you made the wrong choices for your business.
August 10, 2023
Unprompted review
Reply from Threadless
We're sorry to hear about the problematic tees!
Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team.
We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :)
You can always reach us at Help@Threadless.com and expect a reply within 1-2 business days, although during the holiday season it might take a little bit longer.
cjdevidfox.threadless
The 100% microfiber performance polyester feels incredibly smooth against the skin and provides a comfortable fit that allows for unrestricted movement. I appreciate the thoughtful design that includes moisture-wicking fabric, which helps keep me dry even during more intense activities. The added anti-microbial finish is a game-changer, effectively fighting odors and keeping the shirt fresh throughout wear. cjdevidfox.threadless.
December 7, 2023
Unprompted review
Reply from Threadless
Thank you so much for the positive feedback! We are so happy to hear that you're enjoying the shirts :)
Love Threadless artist designs
Love Threadless designs! They're outstanding. The pool of artists is sooo wide, that one can always find something unique here. My fav pick is an iphone case with Batman illustration.
August 4, 2023
Unprompted review
Reply from Threadless
Thank you so much for the positive feedback. We are thrilled you're happy with the wide selection of designs!
I used to love Threadless and have been…
Low quality shirts and printing. I used to love Threadless and have been shopping with them since the early 2000s. Sadly the print quality is just a joke now. I have shirts from 2008 that are still in good shape but the shirts I bought a year ago have all peeled away despite hang drying all of my tops. The shirts themselves are also getting thinner and cheaper in quality. It’s just disappointing to have them cut corners like this while they continue to raise prices. Bye Threadless :(
July 31, 2023
Unprompted review
Reply from Threadless
We're sorry for any disappointment with your tee. Our tees are now digitally printed on-demand right for you when you order. Direct-to-garment (DTG) is a method where a digital printer is used to print a design directly onto a garment using inkjet technology. Picture a futuristic inkjet printer the size of your bathroom that costs more than a house! It's like a giant inkjet printer, but using blank garments instead of paper- that’s essentially how on-demand printing works.
Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run.
Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team.
We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :)
You can always reach us at Help@Threadless.com
Love the designs and service!
Love the designs, and quick turnaround on shipping! On my second order, I downsized from an XL to a Large, and found the sizing just wasn't quite what I wanted. Reached out to Customer Service and they replied within 24 hours with a full credit. I even asked them for a partial because I accidentally order 2 of the same shirt, but they still gave full! They earned a customer for life!
September 13, 2023
Unprompted review
Reply from Threadless
Thank you so much for your fantastic review! We're thrilled to hear that you love our designs and that we could offer you a quick turnaround on shipping. We truly appreciate your understanding and patience regarding the sizing adjustment and the accidental duplicate order. We aim to keep our customers happy and are delighted to have earned your loyalty! We can't wait to continue serving you and providing you with more unique products in the future. Welcome to the family of satisfied customers!
Great service!
Ordered four shirts and a small art print. The only difficulty I had with ordering was choosing from all the great designs. The shirt quality was as expected and the prints were good quality based on the price I paid. I think the sizing is confusing if you’re not used to choosing based on measurements. I ended up having an issue with the sizes I ordered but customer service was fast, helpful and friendly. I would order from this company again.
August 22, 2023
Unprompted review
Reply from Threadless
We are thrilled to hear that your experience with us was exceptional! Your satisfaction is truly our ultimate goal, and we couldn't be happier that we were able to meet and exceed your expectations. Thank you so much for your kind feedback.
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