Incredibly helpful staff in the shop who helped us get a much better deal than we thought we'd be able to get, and were very patient and friendly throughout. Couldn't recommend more highly
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emily at the Brentwood Store was amazingly patient with me and so very helpful. An amazing service and would highly recommend. Many thanks Emily.
Company replied
Hi, just had my mobile provider changed to a 3 at Brentwood's branch. It's very friendly environment, perfect customer service, Daniel and his colleague were just great, thank you.
Company replied
Fantastuc customer service from emily and john. Walked in explained my current issues and they had it sorted within half hour. Thankyou very much! See you again when i need my new phone contract X
Company replied
Company details
About Three UK - 3Store Brentwood
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 9, Baytree Centre, CM14 4BX, Brentwood, London, United Kingdom
- 1277262122
4.8
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly helpful staff in the shop…
Incredibly helpful staff in the shop who helped us get a much better deal than we thought we'd be able to get, and were very patient and friendly throughout. Couldn't recommend more highly
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Ruth, Thank you for sharing your experience with us. We are glad to hear that our team looked after you so well, ensuring you walked away with a brilliant package while keeping the whole process stress-free. Your high recommendation means the world to everyone, and we appreciate you taking the time to post.— Three Social Media Team
Emily at the Brentwood Store was…
Emily at the Brentwood Store was amazingly patient with me and so very helpful. An amazing service and would highly recommend. Many thanks Emily.
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
This completely made our day! 💥 We're incredibly proud of the team at our Brentwood branch, and Emily is going to be absolutely beaming when we share your lovely shout-out with her. 😇 - Three Social Media Team
Reply from Three UK - 3Store Brentwood
Super, Peter! That’s what we like to hear. Thanks so much for taking the time to leave this review. – Three Social Media Team
Reply from Three UK - 3Store Brentwood
Hey, John, thank you for your 5 ⭐️ review. We're so glad to hear that we could resolve your issue so quickly and efficiently. Providing fast and reliable service is exactly what we aim for. 😇 - Three Social Media Team
Provider change
Hi, just had my mobile provider changed to a 3 at Brentwood's branch. It's very friendly environment, perfect customer service, Daniel and his colleague were just great, thank you.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi there, thank you for sharing your experience. We’re delighted to hear that Daniel and his colleague made your visit to the Brentwood store so positive. It’s great to know you felt welcomed and well looked after. We truly appreciate your kind words.
– Three Social Media Team
Very helpful
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
That’s wonderful to hear, Nicholas 🌟 We’re pleased your experience left such a positive impression 😊
- Three Social Media Team
Amazing Staff Support
Manager Stephen and the brentwood staff were really helpful with getting me a new phone and setting everything up for me, great staff and great service
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hello Roger, it is brilliant that Manager Stephen and the Brentwood team provided top-tier care to secure your latest device and configure everything seamlessly. — Three Social Media Team
Fantastuc customer service from emily…
Fantastuc customer service from emily and john. Walked in explained my current issues and they had it sorted within half hour. Thankyou very much! See you again when i need my new phone contract X
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Emma. Thank you for sharing your experience. We are delighted to hear that Emily and John took such great care of you, quickly identifying the problem and getting everything resolved in no time at all. It will be an absolute pleasure to welcome you back when you are ready to look at your next plan.__Three Social Media Team
Very helpful
Very helpful, informative, professional and helpful on advising mobile deals and contracts.
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi there, thank you for sharing this. We are glad to hear you received clear guidance and felt well supported when discussing mobile deals and contracts. We appreciate you taking the time to leave your feedback.
VodafoneThree Social Media Team
Excellent service and was so helpfull…
Excellent service and was so helpfull im setting my new phone!
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hey Cheryl, that's brilliant! We're glad to hear that the team was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
I had a very pleasant experience with…
I had a very pleasant experience with Three UK. The staff are extremely friendly, professional, and always willing to help with useful information and recommendations. The customer service is excellent, and the team goes above and beyond to ensure that every customer is satisfied.
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Violeta, we are thrilled to hear that you had such a pleasant experience with our team. Providing a friendly, professional environment and going above and beyond to give you useful recommendations is exactly what we aim for. -Shivam
Reply from Three UK - 3Store Brentwood
Thanks for the glowing 5⭐ review, Andy 🚀 We're thrilled you had such a stellar experience with our team 🌟 -Arvind
Very informative and gave me a good…
Very informative and gave me a good deal on my contract. I am happy with the service. Thank you
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
That’s brilliant, Raluca 🎉 We’re pleased that our team provided such stellar insight and secured an excellent package for you 🤝 -Arvind
Great Customer Service From Brentwood Store
My elderly mum visited the Brentwood 3 Store ahead of my arrival from abroad, wanting to find out about upgrading her iPhone. When I came in to help her complete the purchase with the information they had previously given her, Emily and her colleague could not have been more wonderful
Both ladies were incredibly patient, informative and thorough - taking the time to really understand what my mum actually needs from a phone rather than steering her toward something unnecessarily expensive. They explained everything clearly, compared the right options for her, and made sure she was getting the best possible deal for her situation
In a world where it’s easy to feel pressured in a phone shop, it was genuinely refreshing to be served by two people who clearly have the customer’s best interests at heart. My mum left feeling happy and she always know if she has a question she can pop in and they are always happy to help
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi Sunita, it is wonderful to hear about the attentive care your mother received at our Brentwood location. We are pleased that Emily and the team provided thorough guidance by focusing on her specific requirements and ensuring the most suitable options were explored. It is a priority for us to maintain a welcoming environment where our visitors feel supported, and we appreciate you highlighting their patient approach. -Kishan
Great service and very helpful and…
Great service and very helpful and explained everything. I am pleased
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
We’re grateful for your kind words, Freda. Serving you was an absolute joy. Enjoy the rest of the day! -Ashifa
Came into the shop with a huge problem…
Came into the shop with a huge problem the staff was very helpful and sorted contract issues out very pleased with he outcome
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Hi there, it’s brilliant that the team could turn things around for you. We’re glad they were able to get your account details settled and reach a positive result! -Kishan
Once again fantastic service from arif…
Once again fantastic service from arif always going the extra mile to make sure I receive a great deal
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
That's impressive, Norien. We're glad Arif was able to help get you such a great deal. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Reply from Three UK - 3Store Brentwood
Hi Stefan, great to hear you’re happy with the service! Thanks for taking the time to share 🙌 -Ayesha
Arif was very helpful when searching…
Arif was very helpful when searching for a new phone, talked me through the whole process
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Thank you for taking a moment to share this with us, Katie. It’s great to hear that Arif offered clear guidance and made choosing a new device feel straightforward. -Afaq
Had a great experience at 3 Brentwood…
Had a great experience at 3 Brentwood store today. I am a 3 broadband customer. I went in to get my SIM transferred from Giffgaff to 3. The manager was really helpful and explained the whole process really well. Going back again!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Brentwood
Benher, it’s brilliant to hear your visit to our Brentwood store went so well. We’re delighted the manager guided you clearly through the process and made everything straightforward while getting your SIM set up. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.