Came in to store today brought new phone and Jon was Brilliant transferred all my stuff of my old phone on to my new one couldn't be happier thank you 😊
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Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... See more
Company replied
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... See more
Company replied
Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... See more
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Company details
About Three UK - 3Store Canterbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, United Kingdom
- 01227458512
4.7
Excellent
78 reviews
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Came in to store today brought new…
Came in to store today brought new phone and Jon was Brilliant transferred all my stuff of my old phone on to my new one couldn't be happier thank you 😊
October 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Declan is a nice lad with great service…
Declan is a nice lad with great service 👍
October 18, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Woohoo 🎉 George, We're pleased that Declan's warm approach and top-tier support shone through in your feedback 💙
Three Social Media Team
Alex is very good and was very police
Alex is very good and was very police, really good customer care helping me switch my business numbers.
October 18, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi, Tirtha. It’s fantastic to hear how attentively Alex supported you and how confidently she guided you through every step. We’re glad he made such a strong impression. Knowing that this experience encouraged you to stay with us means a lot. 😇 -Three Social Media Team
Great service
Great service. Sorted out the contract and answer all our questions. Very happy.
October 18, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Love this, John 💫 We're glad the team could get everything sorted and help you feel confident in your next steps 🌟
- Three Social Media Team
Excellent service given
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Bella, thanks for the lovely review. We are happy to hear that you have been provided with reliable assistance throughout, creating a positive experience for you.
-Three Social Media Team
I was having trouble transferring…
I was having trouble transferring everything over and extremely frustrated but Declan helped me and was very patient making sure everything was done before I had to send my old phone back
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Bec, thank you for the lovely 5⭐ review! We're delighted to hear that Declan provided such attentive support and helped make the process smooth and stress-free. 😊-Three Social Media Team
Jon was very helpful in amending any…
Jon was very helpful in amending any contract details and made the overall experience very easy.
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Elliot! 🌟
Thank you so much for sharing this, it’s wonderful to hear how Jon made your visit feel effortless and genuinely welcoming. Great service like that stays with you, and he'll be thrilled to know his care and clarity made such a difference. Your kind words shine just as brightly ✨ We appreciate you taking the time to share your experience in details and we hope each help feels easy and enjoyable!💛
Jon was very helpful sorting wifi for…
Jon was very helpful sorting wifi for us!
September 4, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Woohoo 🎉 What a lovely shout-out for Jon, Jasmine. It's great to hear he could help and make things easier for you 💙
Three Social Media Team
Excellent professional service
The staff were all equally professional, understanding and helpfull. They all had the knowledge and expertise to fix my phone. My phone had a problem due to a download with endless pop ups. It was very complicated and I had to return twice. James, Nick and Declan were all calm, focused and persevered to fix the problem and make sure that my phone was working well. They explained everything and I did not feel rushed. Great team who took the stress of a malfunctioning phone and fixed it!! Thank you!!
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Paula, thank you so much for sharing your experience. We’re delighted to hear that James, Nick, Declan, and the rest of the team supported you with patience and expertise, ensuring your phone was fully restored and giving you peace of mind.-Three Social Media Team
The young lady who delt with me was…
The young lady who delt with me was lovely and couldn't do enough for me a pure asset to 3 mobile ,,,,, and that's what it's all about thank you 😊
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Your words are a real highlight, Martin ✨ We're delighted that such attentive care and dedication stood out so positively. Thanks for sharing the love 💙
- Three Social Media Team
Fantastic service
Fantastic service, went in to get a new plan and ended up leaving with one for my daughter as well. Alex was really helpful and easy to talk to; amazing customer service!
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you, Ryan. We're thrilled to hear that Alex provided you with amazing service and made finding new plans for both you and your daughter such a smooth and easy experience. 🥰 - Three Social Media Team
Excellent service from Jon.
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to experience this level of service in retail stores these days sadly. Thank you Jon.
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Thank you for the brilliant 5⭐ feedback! We’re glad Jon listened carefully, guided you through webchat, and resolved everything with professionalism. It’s great to know the store delivered the level of service you hoped for.
— Three Social Media Team
Five Stars
As ever, best service & best deals. Thank you so much Jon!
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Clare, thanks for the glowing 5⭐r️eview! Delighted Jon provided top service and excellent offers. – Three Social Media Team
Canterbury store have laying/cheating perssonell
I did go to store to store to buy a phone and data plan (I had £10 top ups) as I recently did finish my contract with EE (considerably worse coverage than 3). Lady I spoke in store confirmed she had phone I wanted and data plan was good as well (80G for £6). And phone I took was very basic £6.83 per month. I expect bill to come in under £13, but what you know it comes £21.83. You might ask where extra £9 from? Turns out she signed me for another sim plan for 2 years and added insurance plan on it for £4 - nothing of this was ever discussed when we was talking. no monthly bill for £21, no insurance (could understand, sneaking it in) but certainly not another sim, what I supposed to do with it - and she never gave sim card it self, likely so I would not question. Yes I did sign direct debit agreements, but I did not read them as I have not had ever this kind of deceivement, and from one of UK top brands. I do check these agreements when buying online as its all about small print and untold charges, but not in shop. Another thing I learned later on what she lied in my face is that only she (in shop) people can get £5 per month with basic data plan, turns out it is 3 policy to reduce to £5 from £10 if enter agreement rather than monthly top ups. I have been with 3 for over 10 years before trialed out EE, and I had not had this kind of interaction ever before, something that has damaged this brand, even thoe its just 1 person doing.
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Martins,
We're sorry to hear this has been your experience. We know how frustrating it can be.
As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to check what's available on your account and discuss your options.
– Three Social Media Team
The staff are very helpful and…
The staff are very helpful and accomodating.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Love this, Jesusa! This is exactly what we strive for, making you feel valued and happy. Wishing you a truly wonderful day ahead! ☺️ — Three Social Media Team
I visited you store in Canterbury
I visited you store in Canterbury, was served by Alex, who was very helpful and put matters right. Thank you Alex 😊👍
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Dolly, thank you so much for sharing your experience. We’re delighted to hear that Alex in our Canterbury store was able to help and get everything sorted for you.
– Three Social Media Team
Choosing a new phone was very easy
Jonathan was very helpful and explained everything I needed to know. He made choosing my new phone very easy
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Trish, thanks for the great review. We’re thrilled to know that Jonathan gave you excellent support, answered everything you needed, and made choosing your new device effortless.
–Three Social Media Team
Declan was my excellent contact today .
Declan was my excellent contact today .
i gave him three pronlems , he sorted them all .
I also came in three months ago he was excellent then .
this shows high levels of customer support and product knowledge and this is consistent .
As a neuro diverse soul i was very apoeeciative of his calm fruendly help .
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hi Mike, what a fantastic review! Thank you for highlighting Declan's consistent support over the last three months. He really goes above and beyond, and we are so happy he could resolve everything for you. Have a wonderful day ahead! 😊
— Three Social Media Team
Great staff
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Daniel, we're grateful for your feedback. It's wonderful to know you had a pleasant and helpful experience ✨
-Three Social Media Team.
Declan and James were very helpful…
Declan and James were very helpful helping me get a new phone!
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Canterbury
Hey Peter, we’re glad to hear that Declan and James were very supportive in getting everything sorted for you. Thanks for sharing your experience. 😊
-Three Social Media Team.
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