Tasha at the Three store in Trafford centre was incredibly helpful in getting my broadband and two SIMs sorted. She’s very knowledgeable, friendly and made the whole process easy. Excellent customer s... See more
Company replied
Location
Switch locationUnit 51, Peel Avenue, Trafford Centre, M17 8AA Manchester, North, GB
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Eesa and Gemma were amazingly helpful as u was looking for a device for work and was unsure of what I needed They talked me through the options and even helped to set up the device for me which,as... See more
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Tasha was absolutely amazing, we went to every other mobile phone store and was sold on 3 because of her. She was warm, welcoming and couldn’t be more helpful. What an excellent member of your tea... See more
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Ibrahim was an amazing host to us at the shop. He guided my mum who was getting charged 50% more on her bill because of a messaging app. He also explained the process of buying a phone to us and vario... See more
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Company details
About Three UK - 3Store Manc. (Trafford Ctr)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 51, Peel Avenue, Trafford Centre, M17 8AA, Manchester, North, United Kingdom
- 01617473945
4.8
Excellent
183 reviews
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Karam and team were amazingly helpful…
Karam and team were amazingly helpful assisting me with my queries today, what a great team. Three customer for life.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
You've made our day, Alex, thank you! We're honoured to have you with us :) Glad Karam and the team gave you a great experience -Scott
Helping with tablet
Sean was of great help and very excellent customer service
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thanks for this fantastic 5⭐ review, Ifeayn. We really do appreciate you taking the time to send this over! Great work Sean 🎉 -Jade
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Thanks for your feedback, Wendy, and it's lovely to hear that you enjoyed great customer service from Ibby. We appreciate you taking the time to share this with us. -Michael
Trafford centre 15/9/2025
At the Trafford Center on September 15, 2025, at 3:00 PM, I encountered a deeply frustrating situation. There was only one staff member serving numerous customers, and he seemed to prioritize his friends over those of us who were waiting. Other staff members approached him to inform him that I was first in line, but it got ignored.
I had driven five miles to seek assistance, as customer service over the phone had suggested, I spent 3+ hours at phone. While I was there, this young person continued to serve other customers instead of addressing my needs. He even used my phone to call customer service and handed it to me, forcing me to repeat my situation. I starter sucking attention at 11:00 AM and ultimately gave up at 4:00 PM without any resolution.
The individual who appeared to be in charge was this same young man, who simply told me to leave without offering any solution. He stated, "It is the way it is," and the only option presented to me was to switch to a different provider. This experience was incredibly upsetting, and I hope it leads to improvements in your customer service practices.
September 15, 2025
Unprompted review
Reply from Three UK - 3Store Manc. (Trafford Ctr)
Hi Juan, this isn't the experience we want for our customers! We'd like the opportunity to look into this further, so we can do that, please join us on our webchat here: https://bit.ly/3C43TKN -John
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