I wanted to leave a review today for the amazing help and support received from your Customer Advisor, Elliott, in the Northampton Grosvenor Centre 3 Store. We can't thank him enough for his kind, fri... See more
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The customer services staff Felix was amazing, he made the whole process so easy explain and giving me details of the questions I had . Gave me better deals available and I was able to make to mak... See more
Company replied
I had an excellent experience just now, thanks to Ioana and Felix at the Three Store. Their professionalism, and attention to detail were exceptional. They were patient, kind, and thoughtful and even... See more
Company replied
The assistant was incredibly helpful and patient in dealing with my mobile phone issues . It took a while but successfully resolved all the issues that concerned me.
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Company details
About Three UK - 3Store N'hampton(Newland Walk)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
26 Newland Walk, NN1 2EB, Northampton, South, United Kingdom
- 01604250322
4.6
Excellent
36 reviews
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Good custermer service with quick…
Good custermer service with quick broblem solved.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hey Rashid! We’re really happy to hear that our team was able to help you out. Thank you so much for sharing your wonderful 5⭐ review! -Ayesha
I am out of contract
I am out of contract. acc 102207487. m+I have more than 2 x dozen times on THREE login site to their CHAT-LINE. Written that I have cancelled. My new provider has informed three and me. in accordance with UK LAW. Of my transfer and cancellation. Three sending me bills for outstanding. and using intimidation, threat and bullying with ..... WHAT HAPPENS IF YOU DON'T PAY. Debt Collection Agency. A bad record with Credit Agencies. three do not read their own messaging. I will report to the Ombudsman. I will see you in Court for HARASSMENT. I WILL BE SUING THREE FOR STRESS, BULLYING AND ALL THE TIME I HAVE HAD TO TELL contract cancelled
Three Payment Centre
PO BOX 1525
NORTHAMPTON
NN1 9HJ
March 20, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hi Paul, we recognize the importance of getting your final account details and cancellation status updated correctly. To protect your privacy, please avoid sharing specific account numbers or personal data on this public forum. You can connect with us at https://bit.ly/3uJlOrF or reach out to our specialised team for support at https://bit.ly/3G8u30W to investigate your billing and transfer history. -Kishan
The assistant was incredibly helpful…
The assistant was incredibly helpful and patient in dealing with my mobile phone issues . It took a while but successfully resolved all the issues that concerned me.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hi John, we really appreciate your kind words. It’s great to know our team’s patience helped get everything sorted for you. Wishing you smooth service ahead! -Samad
Reply from Three UK - 3Store N'hampton(Newland Walk)
Thank you for your lovely feedback, Peter. 😊 We’re glad our support and professionalism made such a positive impression. ✨ -Veronica
Kyle was extremely helpful and…
Kyle was extremely helpful and friendly! He managed to sort any issues quickly, putting my mind at ease. Very happy with the service!
March 9, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Yay, Madi 🎉 It’s great to hear Kyle made your experience so brilliant. Everything being handled with a welcoming approach and resolved so quickly is wonderful to know. We’re glad to have given you that peace of mind ✨ -Arvind
Very helpful would highly recomend…
Very helpful would highly recomend exelent service with Levi.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hello, Mrs Crane. We’re delighted to hear Levi provided such attentive support and made your experience smooth and enjoyable. We truly appreciate your support. 😊 -Prabhjeet
Very good service.Elliott sorted my…
Very good service.Elliott sorted my problem.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hi Michael, we’re thrilled Elliott delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Carolina
Service was perfect.
And the staff know how to deal with the customer the professional way.Kind stuff.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
We’re thrilled to hear this! 🎉 Carolina will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Adely! 🥰 -Kashish
Miss ioana
The staff, ioana she is very nice and friendly to me and she put in her all to explain to me, in all she did a great service and I had a nice time with her.❤️❤️
February 3, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Ioana is an absolute star! Orobosa, we’re so glad she was able to give you the very best support. Your appreciation means a lot, and we’re truly grateful to have you with us! 🥰 -Kashish
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hey Bobo, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
It was very efficient in solving my…
It was very efficient in solving my needs, detailed and attentive to what I asked for, I wish there was such an attitude towards customers everywhere as Mohammed did, thank you
January 25, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Wow, Cristina! 🎉 It’s wonderful to hear that Mohammed made your experience seamless. Thank you for taking the time to leave such an incredible review! -Neha
Mohammed was very professional and…
Mohammed was very professional and extremely helpful
January 21, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hello Beth! We absolutely love hearing this! 🎉 Mohammed is truly exceptional. Thank you for your feedback, it means a lot! ☺️ -Kashish
Very good service we recieved 4rm ioana ioama
Very good service we recieved 4rm ioama
January 20, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hearing that you had such an excellent experience with Ioama really makes our day. Bash, thank you for sharing this with us! 🌟 -Ayesha
Thank you very much Ioana for your…
Thank you very much Ioana for your patience and help. Very good service thank you!
January 20, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
What a sweet 5⭐ rating, Vitalie! Ioana has been exceptional in her work, and we truly appreciate you sharing such lovely feedback ✨ -Ayesha
Thank you for your patience,Ioana!
Thank you for your patience,Ioana!
She was hellp me to set a sim contract and explain everything clearly! Thank you!
January 17, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hey Aibek 🎊 Ioana shined with brilliance! Her support turning your visit into an unforgettable 5 ⭐ moment will make her overjoyed. -Ashifa
I really had a great experience with my…
I really had a great experience with my finances and Felix was so helpful, he explained everything and was patient and polite…
January 14, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Your kind words inspire us 🌼 Huge shoutout to Felix for delivering clarity and care. Thank you for sharing your experience, Adaobi 😊 -Arvind
Felix was really very nice and…
Felix was really very nice and explained everything we needed
January 14, 2026
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
That’s brilliant, Vincent! We love hearing that Felix made everything smooth and easy for you. Wishing you a pleasant day. -Manavata
Excellent service
The service was excellent
Everything went well smoothly
The lady who helped me had higher quality customer service
December 20, 2025
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent experience
I had an excellent experience just now, thanks to Ioana and Felix at the Three Store. Their professionalism, and attention to detail were exceptional. They were patient, kind, and thoughtful and even surprised our baby with a balloon. They turned a simple visit into a great experience. Five-star service!
December 20, 2025
Unprompted review
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store N'hampton(Newland Walk)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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