Aki was absolutely amazing from start to finish. He moved me from EE and onto Three without any effort from myself.He also set me up with a beautiful new tablet! What an amazing experience!
Company replied
Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
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See what reviewers are saying
Brett was really helpful. Spent time cleaning the charging port of my phone when it had completely stopped working. Relieved! Great customer service
Company replied
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! B... See more
Company replied
Super friendly & super helpful. Paul & Aki went out their way to find me the best deal and complete my purchase.
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.9
Excellent
126 reviews
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Thanks Aki
Perfect service from Aki! Saved me so much money today. I’m over the moon!
Thanks again
October 7, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
What a lovely shout‑out, Teresa 💫 Aki's expert guidance helped unlock fantastic value, and seeing you're over the moon says it all 🌟
- Three Social Media Team
Super friendly & super helpful
Super friendly & super helpful. Paul & Aki went out their way to find me the best deal and complete my purchase.
October 7, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you, Soph! We're delighted to hear that Aki made your experience enjoyable and ensured you received excellent deals. 😇 - Three Social Media Team
Fab service!
Brilliant service from Aki and the team! Highly recommended! Thanks again lads!
October 7, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Joan, feedback like this is a real credit to the team. It's great to see Aki and the team recognised for delivering a service that earned your recommendation. — Three Social Media Team
Great service from Brett
Great service from Brett, set all my new phone up for me with no hassle
October 3, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Kim, thank you for taking the time to leave us an amazing 5⭐ review! 😊We're delighted to hear that Brett made your upgrade experience smooth and straightforward.-Three Social Media Team
Great customer service from Brett
Brett was really helpful. Spent time cleaning the charging port of my phone when it had completely stopped working. Relieved! Great customer service
October 3, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Graham, thanks for taking the time to leave a review. We're delighted to hear Brett was able to get things working again and provide the support you needed when it mattered most.— Three Social Media Team
Great customer service
A warm and friendly welcome.
Realy helpful. Great customer service.
October 2, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi David, thanks for taking the time to leave a review. We're delighted to hear you received a positive welcome and that the team made your visit a great experience.— Three Social Media Team
Reply from Three UK - 3Store North Shields
Hi Dan, it's lovely to hear Andy made your visit such a pleasure. Your feedback made our day! ☺️ - Three Social Media Team
Aki was amazing!
Aki was absolutely amazing from start to finish. He moved me from EE and onto Three without any effort from myself.He also set me up with a beautiful new tablet! What an amazing experience!
October 1, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey, Ken. We're thrilled to hear that Aki made your transition process seamless and helped you get set up with a gorgeous new tablet! Delivering a smooth, hassle-free experience is always our goal. 😇 - Three Social Media Team
Great service and explained
Great service and explained. Customer advisor was Andy
September 30, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Karl, thanks for taking the time to leave a review. We're pleased to hear Andy made everything clear and ensured you had a positive experience during your visit.— Three Social Media Team
Nothing was a problem for Brent,got me…
Nothing was a problem for Brent,got me a better deal and sorted my problem out without any hassle,great job
September 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Steve, you've just made our day. It's fantastic to hear Brent took everything in his stride, helped resolve your issue and found a better deal along the way. Thanks for giving him such a brilliant shout-out.
Three Social Media Team
Reply from Three UK - 3Store North Shields
Hi Kevin, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Aki and Paul made such a positive impression.
Three Social Media Team
Perfect service!
I bought a broadband device in store and got it delivered to my home address. I brought it in to store and Aki/Paul set the device up for me! Great service from the lads
September 23, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Lorraine, it's wonderful to know your broadband journey continued with support in store after receiving your device at home. Seeing Aki and Paul recognised for taking the time to get everything up and running highlights the care shown throughout your experience. We're grateful for you sharing such positive feedback. — Three Social Media Team
Amazing service!
Aki did an amazing job sorting out my deal! Great service from start to finish!
September 23, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Frankie, thanks for the wonderful feedback. We’re pleased to hear that Aki provided outstanding assistance with your deal and made the whole experience smooth and hassle free throughout.
-Three Social Media Team
Great service from start to finish!
Paul and Aki did a great job setting me up with a new phone and moving all my data from the old device to the new one! Thank you so much guys
September 22, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you for your lovely feedback, Rowland! We're pleased to hear that Paul and Aki were able to assist you and make the transition to your new device a smooth one. 😊 — Three Social Media Team
Great service!
Paul and Aki did an amazing job sorting the issues out on my phone
September 22, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Tony, thanks for the fantastic feedback. We’re pleased to hear that Paul and Aki helped resolve your device issue and made your experience seamless throughout.
Three Social Media Team
Reply from Three UK - 3Store North Shields
Woohoo 🎉 Donna, We're pleased Andy's support made such a positive impression 💙
- Three Social Media Team
Great customer service at 3 North…
Great customer service at 3 North Shields store, in particular Paul with a phone issue I couldn't fix, however was fixed promptly at store efficiently.
September 8, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Paul, thank you for your review. It's wonderful to know Paul at our North Shields store was able to resolve the issue and get everything back on track for you. We appreciate your feedback. 💜
Three Social Media Team
Great help from staff
Excellent service from the staff. Fully set my phone up and transfered all my content over.
September 2, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Oh wow, Val! Thank you for sharing your thoughts about our team. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Extremely helpfull i couldn't get into…
Extremely helpfull i couldn't get into my phone or my google account all fixed by Paul. Thank you
September 2, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Mark, we're glad to hear Paul was able to help you regain access to your phone and Google account. It's great to know the support you received got everything back up and running for you. Thank you for the feedback. 😊💚
-Three Social Media Team.
Thanks Paul
Very helpful explained everything i asked could not be happier thank you
September 2, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
That’s fantastic to hear, Susannah! We’re delighted to hear that Paul was so supportive and took the time to walk you through the details clearly. Thanks for sharing your experience. 🌟 — Three Social Media Team
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