Andy was very friendly, helpfull and informative, saved us quite a bit on new sim deals for my wife and son 👍
Company replied
Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
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See what reviewers are saying
Andy was very helpful and explained everything very simple for me. Made a job I was dreading much more pleasant (contracts for mobiles due)
Company replied
Three North Shields Brett advisor abs brilliant you hv a star in the making Caroline Fletcher....
Company replied
Had a huge problem with my phone, couldn't get anything to work, came into north shields shop today and seen Brett, I had to get a different phone as mine was completely broken. Service was fast, help... See more
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.7
Excellent
62 reviews
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Amazing experience at the shields
Amazing experience at the shields, Andy was a pleasure a deal with 5 star service
May 20, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Gerry, thanks for the fantastic rating. We’re delighted that Andy made your visit enjoyable at the Shields store. -Maryalex
Andy was very helpful and explained…as above
Andy was very helpful and explained everything very simple for me. Made a job I was dreading much more pleasant (contracts for mobiles due)
May 16, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Anne, that’s marvellous! A big shoutout to Andy for making sure everything was sorted smoothly for you. Thanks so much for taking the time to leave us a 5⭐ review! -Maryalex
Andy was very friendly
Andy was very friendly, helpfull and informative, saved us quite a bit on new sim deals for my wife and son 👍
May 16, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
So good to hear, Peter! 👍 Andy always aims to make things simple and affordable, glad it worked out for you. -Ayesha
Three North Shields Brett advisor abs…
Three North Shields Brett advisor abs brilliant you hv a star in the making Caroline Fletcher....
May 15, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Brett truly made his mark, and we’re delighted to hear it. Talent like his doesn’t just support our customers, it lifts the whole North Shields team. It was a pleasure having you in store, Caroline. -Ashifa
The service from the lads in the store…
The service from the lads in the store was excellent. They were very helpful and they searched out the best deal for me.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Great to hear your visit went so well, Paul. The team will be thrilled knowing their effort made a real difference for you. -Manavata
Never open a business account
Never open a business account. I was going to buy a phone with a monthly payment plan. They told me it would be cheaper with a business account, but even though the phone payment was finished, they charged me an extra £300 and say they can't refund it. When I asked why, they said that's how it is when you buy a phone with a business account. Working with Three is my biggest regret.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello Serkan! We’re sorry to hear about your experience and completely understand how frustrating this must be. Your feedback is important, and we’d like to check what went wrong. Please contact our Business Support team so we can review your account and discuss possible solutions at https://bit.ly/3RkG1h0 or call us on 337 from your Three Business phone, 0333 338 1004 from any other line, or +44 7782 333 333 from abroad (standard roaming rates apply). Our team is available Monday to Friday, 8am–8pm, and Saturdays & bank holidays, 9am–5pm (closed Sundays). You can also reach us via WhatsApp live chat. -Ashifa
Andy was amazing set up my new deal
Andy was amazing set up my new deal, very cheap, no bother at all
May 4, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey David, that’s brilliant 😊 We’re pleased to know Andy delivered such positive and supportive service. Thanks so much for sharing your experience. -Neha
Reply from Three UK - 3Store North Shields
Thanks a ton, Julie! 🎉 We’re so glad everything went perfectly with Andy, and we can’t wait to welcome you back again! 🥰 -Kashish
Aki was very helpful with my upgrade
Aki was very helpful with my upgrade. He went through every I had and made everything seamless 11/10
April 30, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Amazing, Harry! We’re delighted to hear that Aki guided you through your upgrade with such care and made the whole process feel effortless. 😇 -Prabhjeet
Thank you North Shields
Amazing service from Aki! I always get great service from the team. Thanks again
April 29, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks so much for the 5⭐, Marjorie! We truly appreciate it. Aki will be so pleased to know you always have a great experience with the team. -Ayesha
Was served by Brett who was awesome
Was served by Brett who was awesome. Super helpful, very knowledgable and sorted out more than i hoped for. Thank you so much
April 24, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Brett has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, Nichola, always brings a smile to our faces! -Ashifa
Paul ASM amazing
Very professional and friendly. Setup my new phone and managed to get all my apps setup and my data transferred. He deserves a medal.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey Patricia, it’s wonderful to know your visit was positive and handled with care, and thank you for the 5⭐ review! -Neha
Outstanding personal service
Outstanding personal service. I switched over from EE to 3 after many many years. Paul was very patient and set up my new phone and took time to explain the new set up. Nothing was yoo much trouble.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Welcome! It’s great to hear Paul made your network transition so easy. We are pleased he provided such patient and thorough help with your new device. -Suhaas
Brett was a fantastic help and sorted…
Brett was a fantastic help and sorted out a problem I had been struggling with for 3 months regarding a repayment.
Less than 24 hours it was resolved and I was paid in full.
Fantastic 👍🙏
March 28, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
We’re delighted Brett was able to support you and get everything resolved just the way you needed, Ian. Here’s to great things ahead 💙 -Samad
Great help from Brett with everything I…
Great help from Brett with everything I asked and got me sorted straight away
April 9, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey there! We're glad Brett got everything sorted perfectly for you. 🙌✨ Outstanding service all the way, we’re so glad you felt supported! See ya soon 🚀 -Kashish
Excellent experience
Excellent experience, Andy could not have been more helpful and knowledgeable
April 8, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
We’re so happy to hear this. Andy had a great time helping you and truly appreciates your feedback. -Ayesha
Reply from Three UK - 3Store North Shields
Hey Charlie, super! That’s what we love to hear. Thank you for taking the time to leave this review 🎉 -Neha
Aki was absolutely amazing from start…
Aki was absolutely amazing from start to finish!
March 27, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Andy was enthusiastic
Andy was enthusiastic, helpful and patient today. Very appreciative of his help today.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Has a great experience with aki
March 10, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
WOW Zoe 🌟 Your 5 ⭐ review made our day. We're absolutely delighted Aki created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind
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