An incredible customer service experience from Paul, Brett and Aki. From having to get a new handset after my phone was stolen to getting my business line number back up and running due to complicatio... See more
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Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
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Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! B... See more
Company replied
Andy and Brett were absolutely fantastic help when I visited the north shields 3 shop today to purchase a pay and go mobile phone for my nephew. They were extremely reassuring, informative and pro... See more
Company replied
Andy, gave us an amazing service, bew phone, very cheap, did all the transfer for me no charge, thabk you so full Andy
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.8
Excellent
83 reviews
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Aki and Paul were amazing couldn’t have…
Aki and Paul were amazing couldn’t have asked for better people to sort the ordeal with my new phone
July 11, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Harley, thank you for sharing your experience. We’re really glad Aki and Paul were able to make everything straightforward while sorting out your new phone. It’s great to hear their support made such a difference.
— Three Social Media Team
Brilliant service
Andy was very knowledgeable about devices. Helped me with exactly what I needed for the best price. Thankyou 😊
July 9, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Your words are a real highlight, Nicole ✨ We’re delighted Andy’s expertise helped match you with the right device while securing excellent value 🌟
- Three Social Media Team
Went in for a look walked out with a ...
Went in for a look walked out with a bag full off goods. Andy really looked after us such a pleasant experience.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Joshua, we’re delighted Andy made your visit feel easy and enjoyable. Thank you for the lovely review. - Three Social Media Team
Brilliant customer service defo…
Brilliant customer service defo recommend in the future and very friendly
July 8, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Tracy, We are absolutely delighted to hear about your positive experience. It is wonderful to know that you received such friendly support and feel confident recommending our service.— Three Social Media Team
Andy was amazing
Andy, gave us an amazing service, bew phone, very cheap, did all the transfer for me no charge, thabk you so full Andy
July 6, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Jennifer, thank you for sharing your amazing feedback. We’re delighted to hear that Andy provided exceptional support, helped you choose a handset that suited your needs at a great price, and completed all the setup work at no extra cost.
— Three Social Media Team
Amazing!
Went to the 3 store in north shield to upgrade my iPhone. Aki was soo nice helping me choose. He was very polite went above and beyond. A total credit to 3. Amazing Guy
July 6, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello Brittany, we are pleased your visit to our North Shields branch went so well and that Aki provided exceptional service to find your next iPhone. — Three Social Media Team
Incredible Service
Andy, aways gets me sorted, kept my price from going up, been with three for years now and Andy has always been my go to guy, 5 stars.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Your words are a real highlight, Alma ✨ We’re pleased Andy’s dependable support has made him your trusted go‑to over the years, and your 5 ⭐ means a lot to us 😊
- Three Social Media Team
Andy and Paul were fab!
Andy and Paul were fab!! Andy went through the whole process and explained everything in detail. The shop was quiet, which was ideal for someone with anxiety and not very tech savvy!! Andy is a star for sitting and transferring everything from old to new phone. Fab customer service.
July 1, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Vicky 😊
Thanks so much for sharing this! Andy and Paul really made your visit smooth and stress‑free.
Andy taking the time to explain everything and move your stuff over was a total win.
Love hearing you walked out happy with your new phone and a big smile!
— Three Social Media Team
Money saved
Visited three in store to check my plan, Paul was so helpful and offered me a plan that matched my usage and I have saved money
Thanks Paul
June 30, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Evelyn, we’re glad Paul guided you to a plan that fits your needs and helps you save. Thank you for sharing your experience. – Three Social Media Team
Paul was super helpful
Paul was super helpful, i received some confusing emails and Paul helped explain what they meant. I was offered a plan that suited my use and made huge savings.
Thanks Paul
June 30, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Terri, thanks for sharing your experience. We are glad to hear that Paul was able to clarify your correspondence, provide a plan tailored to your needs, and help reduce your costs. — Three Social Media Team
Brilliant service from Aki and Paul…
Brilliant service from Aki and Paul from the North Shields shop very helpful great attitude and have convinced my husband to switch contracts
June 29, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
That’s wonderful to hear, Leanne! A big shoutout to Aki and Paul at our North Shields branch for providing such exceptional support to you both. Thank you for sharing your lovely feedback. 🙌 – Three Social Media Team
Super helpful
Brett was super helpful! Quickly and easily set me up with wifi hub. Really helpful and friendly service. Much appreciated!
June 26, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Rae, we’re thrilled that Brett delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. — Three Social Media Team
Amazing service from Andy,got me sorted…
Amazing service from Andy,got me sorted with a new phone,credit to the company
June 26, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Vivianne, it is wonderful to hear that Andy provided such stellar support and efficiently managed your upgrade, marking a stellar representation of our commitment to excellent care.— Three Social Media Team
Fantastic staff
Andy and Brett were absolutely fantastic help when I visited the north shields 3 shop today to purchase a pay and go mobile phone for my nephew.
They were extremely reassuring, informative and professional with all and any queries I had, and set up everything that was needed to set up for me.
My purchase was excellent value for money and the service was fantastic.
June 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks for the 5⭐ review. We're delighted to hear that Andy and Brett made your North Shields visit smooth, offering clear guidance and confident support while setting up your nephew’s new device.
Three Social Media Team
Brett was amazing very helpfull very…
Brett was amazing very helpfull very polite and sorted my problem straight away
June 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey David, it’s great to know Brett was able to step in and get things sorted quickly. We appreciate your feedback 🙌
-Three Social Media Team.
came in from a issue regarding my…
came in from a issue regarding my account Brett fixed it quickly, amazing service
June 25, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Nichola, thank you for your review. We’re glad Brett resolved your issue efficiently.
Three Social Media Team
An incredible customer experience
An incredible customer service experience from Paul, Brett and Aki. From having to get a new handset after my phone was stolen to getting my business line number back up and running due to complications in the back ground of the business number account. Incredible from start to finish. Thanks loads lads.
June 22, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thank you for leaving this 5 ⭐ review, Paul! We are thrilled to hear that Paul, Brett, and Aki provided an amazing experience and successfully got your business line back up and running. Delivering excellent service is always our top priority, and we truly appreciate you sharing your positive feedback with the team. -Kishan
Reply from Three UK - 3Store North Shields
Hi Andrea, thank you for sharing your thoughts. It is great to hear Aki delivered such a brilliant experience. -Suhaas
Fantastic service
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! Brett calmly explained what he could do and showed me how to use the phone and recommended a deal that suits me. I would definitely recommend them again 👏👏
June 11, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey there, thank you for the review. We’re overjoyed that Brett made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Couldn’t be more helpful
Couldn’t be more helpful. Aki and Paul exceptional.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Matthew, we’re glad your experience was such a positive one and that Aki and Paul were able to support you so well. Thank you for sharing your thoughts. -Ayesha
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