Thrillophilia 

We booked tickets for pantheon throught them. They emailed us vouchers which said this is to be used for entry to the venue. However the voucher wasnt accepted and the staff at pantheon told us that its a vendor voucher its not getting scanned we will need to speak to the vendor to send us the actual tickets. We contacted thrillophilla, where they very stupidly asked for documents to confirm we were rejected entry. When told them that in the queue we were just asked to move out and to speak to you we couldnt get any documents. They said we should have taken picture of the scanning machine. The whole experience was so embarrassing. Then they said they will speak to vendor but after that they never got back to us and just emailed and messaged that the issues is resolved and they value our feedback. I didnt know Thrilliphilla was a scam company. Would recommend buying from official websites. They are not trustworthy at all. I had to book another ticket for next day.

I booked a Sikkim trip with Thrillophilia for 11 people and paid a total of ₹7,14,226
(₹2,86,825 for flights + ₹4,27,401 for accommodation, vehicle, and other arrangements).

Despite paying such a high amount, our experience was extremely disappointing.

From the very first day, we faced continuous issues:

Hotel check-in problem on Day 1

Unnecessary payment demands on Day 2

Vehicle downgrade from Innova Crysta to Xylo

Hotel without lift in Pelling, causing inconvenience to senior members

Very poor hotel and meal experience in Gangtok

We raised all concerns politely and documented everything with them.

Instead of taking responsibility, the company kept delaying the resolution for days, giving responses like “24 hours” or “72 hours.” After all the inconvenience and the trip being affected for our entire group, they offered only ₹4,000 as compensation — for a trip worth ₹7,14,226.

This clearly shows how little they value customer experience.

I am not even asking for their refund now — I have closed the matter from my side.
But I am posting this review so that other travellers are aware before booking with Thrillophilia.

If you are planning a group or family trip, please think twice and check genuine reviews before trusting this platform.

This company is a scam! I never received my confirmation and then my refund! I reported them everywhere from now on!

I had booked a trip to Rajasthan with Thrillophilia from 11 November 2025 bookingPNR BKDJNZQIA9H. During the time of booking I was told that only one slot is available but on 8th November I was informed the trip was cancelled due to inadequate travellers. They returned only 2 installments and no one calls nor is there any customer care only whattsApp chat with no seriousness to refund the whole amount. Not only I suffered mental harassment due to last minute cancellation but also heavy loss on travel tickets.
The government needs to have strict policy to safeguard the travellers from such thugs

This is disgusting. Booked Siam park and they sent email when got here that it has been rescheduled as too busy even though we leave on the 11 and scheduled for the 12, origionally booked and confirmed the 9 and they made us pay!!! We have not received the QR codes and reception at Siam park have said we can go in today and are still waiting for QR codes. I wouldn’t even give one star

I am still in the middle of making my bookings for a family trip to Kerala but the support provided by Arushi is is horrible. This actually gives me a picture of how their services are.

This company is scam. They took my money and cancelled my trip. Specially if you are based out of US avoid them.

It was a wonderful experience having collaborated with Thrillophilia on our trip to the Europe.
Myself and spouse chose a private package to Switzerland and Italy in Oct 2025, indeed a great season (autumn)!
Mr. Karan did a great job in helping us organize the trip right from visa assistance, forming the itinerary as per our requirements, booking the accommodations etc.
Mrs. Aashi, being our travel guide helped us in summarising the agenda making it a smoother ride for us in Europe, resolved our queries when needed and provided good support throughout the trip.
The itinerary was meticulously planned with no gaps, covering most of the highlights of the place!! Europe was fun, joy and an amazing experience i must say and Thrillophilia made it feel that travelling to Europe isn’t a hassle!!

Really bad experience with Thrillophilia. Especially their Hotel choices. Despite the premium prices they charge, they fix you up in most cheap hotels with really bad services. This tends to get very tricky if you are travelling to International destinations with family. I’m at Oslo stuck in a match box size room which doesn’t even have a hot water dispenser, let alone coffee/ tea arrangements etc.
Customer responsiveness is another big issue!!

We have been to the Europe Trip for 14 days and I had to face the following problems:
1) The trip amount was 50,000 more when compared.to.other operators who came form the tour (Group tour for Europe means there would be different tour operator giving contract to one operator with same Hotels, foods and transport. We were a group of 40 people who have come through 3 to 4 operators. Thrillophilia is the costliest among every one
2)There is no customer care where we can refer our grievances directly and we were not informed about the hotels till the last minute
3) In the first point of the tour (Paris) we have not been assigned a dedicated tour manager till 12 hours before the trip
4) To our surprise when we landed in Paris weather are given to another group (Alps and Banks) and not a direct tour conducted by Thrillophilia

Great and prompt support from Avishek A. Appreciate such customer support!

Amazing customer service!!I made a mistake on the date I wanted to visit the museum and requested the change to the company…. And they were able to make it to that same moment in 30’!!!

I’m so grateful for their work. Thanks a lot Avishek Agarwal and team!

I've been enquiring about the goa trip since 1 week haven't received any response what a poor customer support service

The tension free guide and driver
The company did give us a good itenary

had a fun trip without any hassles from visa to the itinerary it was well organised.

Trust me when I say this - DO NOT TRUST THRILLOPHILIA OR THEIR AGENTS. I learned my lesson the hard way after wasting ₹54,000 on what was supposed to be a pleasant Kerala trip.

They claim to be a legit company and even share GST details to sound credible — but don’t be fooled. This is one of the most fraudulent and misleading travel companies out there.

Before payment, they’ll call you a hundred times, message you non-stop, and act overly helpful just to get you to book. But the moment your money is paid, you’re on your own. They simply stop caring. No follow-ups, no help, no accountability.

The stays they booked were pathetic. Don’t be misled by the fancy names or “super deluxe” labels — every room we got was basic at best. We even paid extra for upgraded options, and still got the worst rooms possible. Paying more means nothing here.

The so-called support team is an absolute joke. We spent hours waiting in hotel receptions for them to respond to our emails and calls, only to get vague replies and zero resolution. It was exhausting and humiliating.

To anyone even thinking about booking through Thrillophilia — please don’t. There are far better and more reliable travel planners who actually care about your experience. Don’t make the same mistake I did.

Final Verdict: 0/5. Never again.

I am very satisfied with Thrillophillia services. They saved me half price of the ticket. But we have to wait around 20-30 minutes after making reservation to get a confirmation. Anyway they are saving half price it is a good thing. My suggestion is book ticket in advance you may get ticket fast. Everyone should utilize this option.

The itinerary was well planned. The On trip app listing day wise details and the prompt support via the On Trip App was great! All the vehicles for pick up and drop were excellent and the drivers were courteous and helpful. All the tours were well planned and enjoyable though the Phi phi island speedboat in stormy weather wasn't a pleasant experience for our group. The river cruise on 1st day, Phuket city tour ana Krabi 4 islands by long boat were superb. We also managed to visit the Tiger Park at Phuket which was a fascinating experience. In fact, the most diverse experience was on the day of Phuket city tour and the driver was a very understanding and helpful person, despite our communication being limited owing to language barriers. The hotel at Bangkok was good, the ones at Phuket and especially Krabi could've been much better. Thank you for putting together such an itinerary and well orchestrated trip.

I had a great experience with these guys when I had booked a honeymoon trip to Vietnam. Customised itinerary accroding to out budget, seamless booking process, EMI options availability and much more. Just ensure that your itinerary meets your expectations and that's it. Rest everything is taken care by these guys without any hasse. Comparatively Thrillophilia is a much more value for money option as I found that the same itinerary costed more with other tour operators. I would say definitely go for it!

I am filing this consumer against Thrillophilia - 53 Takeoffs Private Limited who is the opposite party. I provided their name and address below
Opposite party name: Thrillophilia - 53 Takeoffs Private Limited
Opposite party address: Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302022

Initial amount Payment date that I made: 22nd December-2023 8:31 PM IST
Initial amount: 27049 INR
Total tour price: 136120 INR + 5% TCS
Thrillophilia confirmed booking date: 22nd December-2023
Booking PNR : BKDJGYLQYAR
Visa appointment date: 23rd January 2024 - 11:45 AM
Total Visa payment fee - 13107 INR
Visa rejection Notified date: 1st February 2024
Visa rejected reason - Purpose of the stay was not properly stated
My visa was rejected because of poor cover letter crafted by thrillophilia.
I notified Thrillophilia on 2nd Februar-2024 to revise my itinerary plan for my trip changed date but no response from them. I also informed them via email that I was ready to pay 10000 again for my visa fee but they didnt send any response.
I sent a reminder to thrillophilia on 5th February-2024 on revised itinerary but again no response. I mentioned that I would cancel my booking if there was no response from thrillophilia.
I cancelled my booking in Thrillophilias portal - 9th February 2024
Booking cancellation ticket: CSTHGVRHV4XVHHGT
I received phone call on 20th February 2024 from thrillophilia executive (Khushi) that my amount 27049 will not be refunded despite my cancellation. They mentioned that 27049 is the 30% of my total trip price (136120 INR) and which they will be considered as cancellation charge and not going to refund my 27049.
Thrillophilia executive (Khushi) sent me email copy from Viagogo.com in which they booked my football ticket for the price of 147.82 Euro(13433 INR) on January 10th 2024. I asked them to share the transfer their account login in Viagogo to me, so that I can sell my ticket and get my money back. They didnt respond to my email and to my messages. Thrillophilia never shared my ticket and they have used 13433 INR from my initial amount 27049 INR and neither provided by ticket nor my amount.

Consumer complaint Application detail: A24030003516

Notes: Thrillophilia never shared the football ticket with me. They shared the email confirmation only 20th February
No response from Thrillophilia