Do not use this company!! They took out 2 payments for tickets to Madrid Palace. Issued no tickets, hence being refused entry on the day…. Even though I’d payed twice! Messaged the company by email... See more
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Thrillophilia uses tricks in ticket price promises, e.g. for USS Midway, it was stated $23.80 any-day, but they changed $36.40 for Tuesday (weekend price), $12.60 up. They also rejected correct this m... See more
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Every process from booking to experience was satisfactory.i have been traveling with thrillophilia from past 3 years and I can believe what they promise they deliver.Harshi was wonderful in cooperatin... See more
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Round two with Thrillophilia was an absolute blast! Huge shoutout to the entire team for nailing the execution yet again. From start to finish, everything was seamless. These guys have officially beco... See more
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Company details
Written by the company
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.
Contact info
Breach of guidelines
Moments, Memories & Magic in Japan
I recently booked my Japan trip through Thrillophilia, and it turned out to be an absolutely unforgettable experience! From seamless planning to well-curated itineraries, every detail was thoughtfully handled, allowing me to truly immerse myself in Japan’s rich culture, breathtaking landscapes, and vibrant city life without any stress. The accommodations, local guides, and travel arrangements were top-notch, making the entire journey smooth and enjoyable. What stood out the most was their prompt support and attention to customer satisfaction throughout the trip. I would highly recommend Thrillophilia to anyone looking for a hassle-free and memorable travel experience—this trip has left me with memories I’ll cherish forever! ✨🇯🇵
March 23, 2026
Reply from Thrillophilia
Dear Arunangshu,
Thank you for sharing such an amazing and detailed review! We’re truly delighted to hear that your Japan trip was an unforgettable experience.
It’s wonderful to know that everything—from planning and itinerary to accommodations and local guides—was seamlessly handled, allowing you to fully enjoy Japan’s beauty and culture without any stress. Your kind words about our support and attention to detail mean a lot to us!
Thank you for your recommendation and for trusting Thrillophilia with your journey. We look forward to planning many more memorable and hassle-free trips for you in the future!
Warm regards,
Team Thrillophilia
Not recommended to Book via Thrillophilia
I am writing this review to share my extremely disappointing experience with Thrillophilia throughout the process.
From the very beginning, the level of customer support, coordination, and assistance provided by their team was highly unsatisfactory. Support reachability was poor, responses were either significantly delayed or unavailable when needed, and the overall guidance offered during the booking journey fell far below basic service expectations.
As customers, we relied on their team for professional assistance and timely updates; however, the experience we received was frustrating and lacked accountability. Instead of a smooth and supported booking process, we were left struggling to get proper communication and meaningful assistance from their representatives.
Due to this experience:
We will not be booking with Thrillophilia again in the future.
We will not recommend their services to our friends, colleagues, or professional network.
We are sharing this feedback publicly so that other potential customers are aware of the level of service they may experience and can make an informed decision before choosing to book through this platform.
April 4, 2026
Unprompted review
Reply from Thrillophilia
Dear Piyush,
We’re truly sorry to hear about your experience and regret that your interaction with our team did not meet your expectations. We understand how important timely communication, proper guidance, and reliable support are during the booking process, and we sincerely apologize for the inconvenience caused.
The concerns you’ve raised regarding delayed responses, lack of coordination, and overall support are not in line with the service standards we strive to deliver. Your feedback is extremely valuable and will be reviewed carefully to improve our processes and customer experience.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case and assist you further.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
Due to the delay in receiving the…
Due to the delay in receiving the tickets, we were forced to purchase new ones directly from the museum and were unable to use the originals. Despite this, no refund was issued, and the tickets are now unusable. This resulted in both wasted time and money while we waited. Based on this experience, I would not recommend doing business with your company.
April 6, 2026
Unprompted review
Reply from Thrillophilia
Dear Alex,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to face delays in receiving your tickets, leading to additional expenses and inconvenience.
This is certainly not the experience we aim to provide, and we regret the inconvenience caused due to the delay and the lack of resolution regarding your refund.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
Thrillophilia is not a trustworthy…
Thrillophilia is not a trustworthy operator. They are based in India and operate like a scam operator. They do not provide tickets that have been for. They do not offer refunds and are generally totally untrustworthy. I would stay well clear of this operation and buy tickets direct from the actual operator if you want to actually gain entry to the attraction.
April 7, 2026
Unprompted review
Disappointed
Just got back from Spain. I brought tickets for something we've wanted to see for ages the le familiar. I was sending messages about my e- ticket I never got before the day so on the morning we was going I had to message again only to be told I haven't got any I will get refunded. And next time go threw the cathedral it's self. In that case why are you selling the tickets and telling people to go elsewhere. Ruined the trip . Yet again still not been round it...
Attitude sucked off the 1 person. DONT BOTHER BOOKING. As THEY TELL YOU TO GO ELSEWHERE ANYWAY.. false sales..
April 6, 2026
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand how disappointing it must have been, especially when this was something you were looking forward to.
We regret the inconvenience caused due to the ticket issue and the lack of timely communication. This is certainly not the experience we aim to provide, and we understand how this impacted your plans.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and assist you further, including the refund status.
Thank you for bringing this to our attention.
Regards,
Team Thrillophilia
Highly recomended!! Worth it
We recently returned from North east trip. It was designed in perfect way. I would appreciate the planning team especially Mr Sachin, he took care of each & everything. Since I was travelling with children so he curated the trip accordingly. My children were so happy to explore the abode of clouds- Cherrapunji, Dawki, & Shillong local market. Though we could not go to Mawllynnong due to Sunday but it was ok. We also like to express our gratitude for the driver assigned for the trip, Mr Hiren Deka. He was very polite & professional. Also, shared some knowledge about the local cuture which was really helpful. When we travel with kids, safety is the first thing that we look for and driver made us fell safe & secure throughout the trip. Accomodation were really good & spacious and last one near the local market which I found very convenient. Thank tou Team Thrillophilia for paying attention to every details and making the travel better. Thanks again & keep it up!
March 21, 2026
Reply from Thrillophilia
Dear Mandeep,
Thank you for sharing such a detailed and heartfelt review! We’re truly delighted to hear that your North East trip was perfectly planned and enjoyable, especially while traveling with your children.
It’s wonderful to know that Sachin curated the itinerary thoughtfully to suit your family’s needs, and that your kids had a great time exploring places like Cherrapunji, Dawki, and Shillong. We’re also glad to hear that Hiren Deka made your journey safe, comfortable, and informative with his professionalism and local insights.
We appreciate your understanding regarding Mawlynnong and are happy that the overall experience, including accommodations and convenience, met your expectations.
Thank you for trusting Thrillophilia—we look forward to planning many more memorable family trips for you in the future!
Warm regards,
Team Thrillophilia
they lie about the price on their…
they lie about the price on their website, when you select the date then change the price same as official website. keukenhoef amsterdam
April 7, 2026
Unprompted review
Reply from Thrillophilia
Dear Irfan,
We’re truly sorry to hear about your experience and understand how this pricing concern must have been frustrating for you. This is certainly not the experience we aim to provide.
Please note that prices may vary based on availability, date selection, and real-time updates from our partners; however, we regret if this was not clearly communicated and caused any confusion.
We would like to review your case in detail. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into this on priority and assist you further.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Dreadful company quote “guaranteed…
Dreadful company quote “guaranteed availability” then cancelled my trip with only 5 days to go quoting no availability. They have had my money for months and quote another 10 days for refund .Its a joke! DO NOT USE THEM!!!!!!
April 6, 2026
Unprompted review
Reply from Thrillophilia
Dear Keith,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to face a cancellation so close to your travel date after being assured of availability.
While availability can sometimes change due to supplier constraints, we agree that this situation should have been handled with better communication and urgency, especially considering the time and trust involved.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case and provide a clear update on your refund status.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
Best ever experience
From the very beginning, the planning process was smooth and well-coordinated. The team was responsive and helped customize the itinerary according to my preferences, which made the trip feel more personal rather than just a standard package.
What I really appreciated was how well everything was organized on-ground in Bali. Airport transfers, hotel check-ins, and daily activities were all managed seamlessly. There was no confusion or last-minute hassle, which allowed me to actually relax and enjoy the trip.
The itinerary itself was a perfect mix of adventure and leisure — from exploring scenic spots like Mount Batur and Uluwatu to enjoying beach clubs and local experiences. Every day felt well-planned without being too hectic.
Hotels provided were comfortable, clean, and in good locations. The drivers and local guides were polite, punctual, and helpful throughout the trip.
Of course, like any travel experience, there were small areas where things could be improved, but overall, the positives clearly outweighed them. The support team was always available whenever needed, which gave a sense of security while traveling abroad.
Overall, I would definitely recommend Thrillophilia to anyone planning an international trip, especially if you want a hassle-free experience with a well-curated itinerary.
Thank you for making this Bali trip so special!
April 2, 2026
Kerala trip with Thrillophilia
I traveled with Thrillophilia with my family to Kerala for 7-8 days. We all really loved the package. Everything was perfect like the hotel rooms, the tempo traveller, the traveller driver was too friendly. Every hotel has the best breakfast and dinner. We didn't have any complaints regarding the rooms or food. The package was so perfectly that we didn't felt like any tourist attraction is left behind or not visited.
The houseboat was so amazing that it was beyond our expectations and Thrillophilia team upgraded our houseboat without any charges.
The package included mostly everything rather than sef expenses which is obvious.
All over it was much much better than what we expected.
Thank you Thrillophilia for such an amazing package. I am also travelling to Malaysia and Singapore this month with Thrillophilia and the price for the package with all the amenities like room, activities and accommodation is surprisingly unbelievable.
March 31, 2026
Reply from Thrillophilia
Dear Ankit,
Thank you for sharing such a wonderful and detailed review! We’re truly delighted to hear that you and your family had such an amazing experience on your Kerala trip.
It’s great to know that everything—from hotels and food to the tempo traveller and friendly driver—met your expectations. We’re especially happy that you loved the houseboat experience and that the upgrade made it even more special!
Your kind words about the overall planning and coverage of attractions truly mean a lot to us. We’re excited to know that you’re traveling with us again to Malaysia and Singapore, and we look forward to making that trip just as memorable.
Thank you for choosing Thrillophilia—we can’t wait to plan many more amazing journeys for you!
Warm regards,
Team Thrillophilia
Impossible to Get Support for Rejected Booking Worst customer support experience
Worst customer support experience. Their WhatsApp bot is completely broken, it asks for an email, doesn't recognize the booking ID I provide, and then expires the session within the same minute. It's impossible to get a human response or a real answer about my rejected booking. Avoid Thrillophilia if you value your time and money.
March 31, 2026
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. This is certainly not the level of support we aim to provide.
We regret the inconvenience caused due to the issues faced with our support channel and the difficulty in getting assistance regarding your booking. Your feedback is important to us, and we will have this reviewed internally.
We would like to assist you further and resolve your concern at the earliest. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and support you accordingly.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Itinerary was planned by Thrillopillia…
Itinerary was planned by Thrillopillia as per our requirement.
March 30, 2026
Reply from Thrillophilia
Dear Nathan,
Thank you for your feedback! We’re glad to hear that the itinerary was planned as per your requirements.
Creating customized travel experiences that suit our travelers’ preferences is always our goal. We truly appreciate your support and look forward to planning many more trips for you in the future!
Warm regards,
Team Thrillophilia
Scam_ don't use it!!!!
I just booked a visit to Casa Batlló in Barcelona, with a ticket price of €24 per person. They cancelled the booking the first time, and I thought it was a system error since they refunded me. I booked again, but they cancelled the booking once more—and this time, they didn’t refund my 48 euros!
Their customer service is ridiculous, and it feels even more like a scam. They also cancelled without giving any reason and then increased the price on the website. It seems like a phishing scam.
Edit: I received the refund money back.
March 30, 2026
Unprompted review
Reply from Thrillophilia
Dear Dominga,
We’re truly sorry to hear about your experience with the Casa Batlló booking. We understand how frustrating it must have been to face repeated cancellations and especially the concern regarding the pending refund.
Please note that bookings may occasionally get cancelled due to real-time availability constraints from the supplier side, but we agree that this should be communicated clearly and refunds should be processed promptly.
Your concern is important to us. Ms. Riddhi has now been assigned as your dedicated point of contact, and our team will connect with you via support@thrillophilia.com to review your case in detail and ensure a suitable resolution.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
Poor experience
Poor experience, bad coordination, poor choice of hotel and remotely located along with no consideration and support .
March 20, 2026
Unprompted review
Reply from Thrillophilia
Dear Aman,
We’re sorry to hear about your experience and regret the inconvenience caused due to poor coordination, hotel selection, and lack of support.
This is certainly not the standard of service we aim to provide. To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.
Thank you for your feedback.
Warm Regards,
Team Thrillophilia.
Horrible customer service!!!
I have just booked an international trip with them, scheduled about 2 months from now, and I feel scammed already! It is unfortunate how ruthlessly uncivil their sales representatives are. Till the time the booking was not finalized, they chase you like a duckling. The moment the booking is finalized, they ignore you completely. I am apalled at the lack of basic manners of the employees. I understand that this salesperson has met his target and now does not give two hoots about customer satisfaction. However, the bare minimum responsibility would be to direct the customer to the next line of operation, right? But they like to go the way of absolute neglect instead. Slow clap to Thrillophilia team, for thinking they can call themselves a business. They are literally just a fancy website designed to hook travel lovers. Stay aware. 😞
March 23, 2026
Unprompted review
Reply from Thrillophilia
Dear Ananya,
We’re truly sorry to hear about your experience and understand how concerning this must feel, especially so early in your journey with us. This is certainly not the impression or service standard we aim to provide.
We regret the inconvenience caused due to the lack of communication and support post-booking. Please be assured that continuous assistance and proper handover are an essential part of our process, and we’re sorry if this was not your experience.
We would like to address this at the earliest and ensure you receive the support you need for your upcoming trip. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will connect with you on priority.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Very disappointing experience with…
Very disappointing experience with Thrillophilia while booking our Spiti trip. There was a lack of transparency around the itinerary and stay details, which were not shared despite requests. Travel options were not clearly explained, and we were only pushed towards booking a Tempo Traveller. Additionally, the cancellation policy was misrepresented — we were informed that a 50% deduction would apply if cancelled 15 days prior, but upon cancellation, we were told there would be no refund. Very disappointing and not trustworthy.
March 23, 2026
Unprompted review
Reply from Thrillophilia
Dear Rohit,
We’re truly sorry to hear about your experience while planning your Spiti trip. We understand how disappointing it must have been to face a lack of clarity around itinerary details, travel options, and especially the confusion regarding the cancellation policy.
This is not the level of transparency and service we aim to provide, and we regret the inconvenience caused.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.
Thank you for bringing this to our attention.
Regards,
Team Thrillophilia
Doesn’t deliver tickets purchased
They advertise a low price for tickets but never deliver. I have received “booking rejected” emails a couple hours after on multiple purchases and have never been able to actually receive a ticket from them.
March 21, 2026
Unprompted review
Reply from Thrillophilia
Dear Evan Shiu,
We’re sorry to hear about your experience and understand how frustrating it must have been to face booking rejections after making a payment.
Ticket availability for certain experiences can sometimes change in real-time due to high demand or supplier constraints, which may lead to cancellations. However, we agree that this should be communicated more clearly and handled more efficiently.
Please be assured that your concern is important to us. Ms. Riddhi has now been assigned as your dedicated point of contact, and our team will connect with you via support@thrillophilia.com
to review your bookings and work toward a suitable resolution.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
Our experience with Thrillophilia was worst, spoiled our days
Our experience with Thrillophilia was absolutely unacceptable and deeply disappointing. What was supposed to be a special honeymoon turned into a stressful, frustrating, and poorly managed trip from start to finish.
Right from Day 1, they failed to deliver on their promised itinerary. Kalimpong, which was clearly included in the plan, was completely skipped without any explanation or accountability. This set the tone for the rest of the trip.
The hotel arrangements were equally pathetic. The room provided was extremely small, poorly maintained, and far from “4-star” standards. Despite raising this issue immediately, their support team falsely assured us of a room change the next day—which never happened. This shows a complete lack of professionalism and commitment.
The food arrangements were substandard. Breakfast was limited to a single option (idli and sambar), with no variety whatsoever. This is unacceptable for a package that claims premium service.
The situation worsened further when they failed to provide the promised resort stay. Instead, we were placed in another mediocre hotel with cramped rooms. The so-called “candlelight dinner” was also poorly arranged and nowhere close to what was promised—it felt like a cheap afterthought rather than a special experience.
The driver assigned to us was highly unprofessional and rude. On the day we were supposed to visit Tiger Hill viewpoint, he arrived late due to personal reasons, failed to arrange the required passes, and casually pushed the plan to the next day. His behavior was arrogant, and he even reacted aggressively when we contacted support. Shockingly, he also refused to take us back to the hotel at one point during sightseeing, which is completely unacceptable and unsafe.
Overall, this entire trip was a complete failure in terms of planning, execution, and customer service. We paid for a 4-star honeymoon experience but received services that were far below even basic standards.
This was not just disappointing—it was mentally exhausting and ruined what should have been a memorable and joyful occasion. We strongly warn others not to trust Thrillophilia with important trips. This has been one of the worst travel experiences we have ever had.
March 16, 2026
Unprompted review
Reply from Thrillophilia
Dear Sumit,
We are truly sorry to hear that your honeymoon experience did not go as planned. This is extremely disappointing to read, especially considering how important and special such a trip is meant to be.
We sincerely regret the issues you faced with itinerary execution, hotel standards, food quality, and the overall coordination during your trip. The concerns regarding missed destinations, unfulfilled promises, and the behavior of the driver are serious and do not reflect the level of service we aim to provide.
Please be assured that your feedback is being taken very seriously and will be reviewed internally to understand where the gaps occurred.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com
to investigate the matter in detail and work toward a suitable resolution.
We deeply regret the inconvenience and distress caused, and thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
One of the worst travel agency i have…
One of the worst travel agency i have ever experienced, they dont care about customer queries.
Resolved the queries even without disxussing with customer.
After payment of money, doesnt issue the hotel vouchers. Dont care to understand the pain.. they keep on reaching u only when ur booking is pending...
After booking they doesn't care to resolve... this is my 6th attempt to reaching them for my query resolution.
March 18, 2026
Unprompted review
Reply from Thrillophilia
Dear Mitul,
We’re truly sorry to hear about your experience and regret the inconvenience caused due to lack of communication and delay in sharing your hotel vouchers. We understand how frustrating it must have been to repeatedly follow up without proper resolution.
This is certainly not the level of service we aim to provide, and your concerns regarding post-booking support are being taken seriously.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and assist you promptly.
Thank you for bringing this to our attention.
Regards,
Team Thrillophilia
It was our best trip
It was our best trip. Everything was so smooth and we have enjoyed all the arrangements provided by Thrillophillia.
March 19, 2026
Reply from Thrillophilia
Dear Avish,
Thank you for your wonderful feedback! We’re truly happy to hear that this was your best trip and that everything went smoothly throughout your journey.
It’s great to know that you enjoyed all the arrangements—we always strive to create seamless and memorable travel experiences for our travelers.
Thank you for choosing Thrillophilia. We look forward to planning many more amazing trips for you in the future!
Warm regards,
Team Thrillophilia
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