Thrillophilia uses tricks in ticket price promises, e.g. for USS Midway, it was stated $23.80 any-day, but they changed $36.40 for Tuesday (weekend price), $12.60 up. They also rejected correct this m... See more
Company replied
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See what reviewers are saying
Do not use this company!! They took out 2 payments for tickets to Madrid Palace. Issued no tickets, hence being refused entry on the day…. Even though I’d payed twice! Messaged the company by email... See more
Company replied
Thrillophilia has honestly been one of my best travel experiences. This was my 4th trip with them, this time to Vietnam, and once again, everything was so beautifully planned—from airport pick-u... See more
Round two with Thrillophilia was an absolute blast! Huge shoutout to the entire team for nailing the execution yet again. From start to finish, everything was seamless. These guys have officially beco... See more
Company replied
Company details
Written by the company
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.
Contact info
Breach of guidelines
We booked our Andaman trip with…
We booked our Andaman trip with Thrillophilia. A few days after booking, our flights were cancelled and rescheduled without any intimation from Thrillophilia. When we noticed this and contacted our booking guide, Mr. Pankaj, he immediately told us that they cannot be held responsible for flight bookings.
When I asked for a refund so that I could book the tickets on my own, their support team said okay. However, it has been more than a week, and there are no updates at all. If I try calling anyone at Thrillophilia, nobody responds or calls back.
I have paid ₹1 lakh and am waiting for the trip, not knowing if we will even go. Even when I asked about refund and cancellation of the trip, there was no response. I genuinely don’t know what to do.
We planned this getaway happily, but this agency has caused us nothing but stress. Please don’t book with this page—it feels like all the positive reviews are paid ones.
Now I’m seriously worried: if something like this happens after reaching Andaman, and if any problem comes up, will we be stranded in an unknown place without any help?
February 26, 2026
Unprompted review
Reply from Thrillophilia
Dear Ananth,
We’re truly sorry to hear about the stress and uncertainty you’ve experienced regarding your Andaman trip. We completely understand how unsettling it must feel, especially after making a significant payment and planning your getaway with excitement.
Flight schedule changes are sometimes initiated directly by airlines; however, timely communication and proactive assistance from our end are extremely important, and we regret that you felt unsupported during this situation. The delay in updates regarding your refund request and the difficulty in reaching our team is also not the experience we intend to provide.
Please be assured that your concerns are being taken seriously. Ms. Riddhi has now been assigned as your dedicated point of contact, and our team at support@thrillophilia.com will reach out to you at the earliest to review your booking, clarify the refund status, and provide clear next steps.
Your peace of mind while travelling is important to us, and we sincerely apologize for the distress caused. We appreciate you bringing this to our attention and giving us the opportunity to address it properly.
Warm Regards,
Team Thrillophilia
WARNING!!
WARNING!!! It is absolutely FAKE and a scam Indian website! be careful of your own credit card details OR DOB etc, also NEVER use this website to book any so-called cheaper tickets or last-min tickets!! THEY ARE JUST FAKE!
all the positive reviews here or elsewhere online are fake or manufactured by their fraud team!
ONLY book tickets on official website!!!
February 10, 2026
Unprompted review
Reply from Thrillophilia
Dear Lisa,
We take allegations of this nature extremely seriously. Thrillophilia is a legitimate and established travel platform, and we strongly refute any claims of fraudulent practices or misuse of customer information. We follow strict data protection and payment security protocols to ensure our customers’ details remain safe and secure.
We understand that you may have had an unsatisfactory experience, and we genuinely want to look into it. If there has been any misunderstanding or issue with your booking, we would like the opportunity to investigate and clarify the matter.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review the details and work toward a suitable resolution.
We request you to kindly share your booking reference so we can assist you further.
Warm Reagrds,
Team Thrillophilia.
Thrillophilia dont deliver and dont care once sold their plan
They charged me and havent paid the ground operator at tanzania ( kilimanjaro trip). Once we reached, the local operator refused to take us for the trip citing payment from thrillophilia is pending and they cannot start. we were made to wait one full day in hotel, and it affected our other travel plans. We escalated to thrillophila, but they never bothered to revert/resolve. pathetic.
February 13, 2026
Unprompted review
Reply from Thrillophilia
Dear Muthu Kumar,
We are extremely concerned to read about your experience during your Kilimanjaro trip. Being made to wait after arrival because of a payment issue with the local operator is absolutely not the kind of situation any traveller should face, and we sincerely regret the inconvenience and disruption caused to your plans.
Please be assured that we take such matters very seriously. Coordination and payment settlements with ground partners are handled well in advance, and if there has been any lapse or miscommunication, it requires immediate internal review.
To investigate this thoroughly and provide you with a clear resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will reach out to you to review the complete case details and work toward an appropriate resolution.
We truly apologize for the distress caused and appreciate you bringing this to our attention.
Regards,
Team Thrillophilia
Cheaper packages than other..hotel and…
Cheaper packages than other..hotel and arrangements of tour was excellent
February 23, 2026
Reply from Thrillophilia
Dear Rauf,
Thank you for sharing your feedback with us! We’re truly delighted to know that you found our packages more affordable compared to others and that you were happy with the hotel arrangements and overall tour management.
We look forward to planning many more memorable and budget-friendly trips for you in the future!
Warm regards,
Team Thrillophilia
This is worst tour in my life organise…
This is worst tour in my life organise with thrillophila
February 1, 2026
Unprompted review
Reply from Thrillophilia
Dear Rupesh,
We’re truly sorry to hear that your experience did not meet your expectations. It’s disappointing to know that your tour felt this way, and we regret any inconvenience or discomfort caused.
To address your concerns and understand what went wrong, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review your experience in detail and work toward a suitable resolution.
Your feedback is important to us, and we are committed to improving our services.
Regards,
Team Thrillophilia
Bad tour operator with bad service
Me wd my family n relatives, about 15 people had taken tour package for Himachal Pradesh from thrillophilia.. Thrillophilia agent speaks in sweet tone before booking n after booking their tone of communication changes to bad .. food of hotel was bad .. hotels were ordinary with no hot water for bath ..overall Bad tour operator..
February 2, 2026
Unprompted review
Reply from Thrillophilia
Dear Yogesh,
We’re truly sorry to hear about your disappointing experience during your Himachal Pradesh trip. We regret that the hotel quality, food arrangements, hot water availability, and overall communication did not meet your expectations. This is certainly not the standard of service we aim to provide.
We also take your concern regarding the change in communication tone post-booking very seriously, as consistent and professional support is something every traveler deserves.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to investigate the matter in detail and work toward a suitable resolution.
Thank you for sharing your feedback. It helps us improve our services and partner coordination.
Regards,
Team Thrillophilia
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand your concern regarding the pending refund. We regret the inconvenience caused and assure you that this is not the experience we aim to provide.
To address your concern and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review the refund status and work toward a suitable resolution at the earliest.
Thank you for bringing this to our attention. We appreciate your patience.
Regards,
Team Thrillophilia
Trip was awesome and well managed by…
Trip was awesome and well managed by Thrillophilia team. Overall great experience.
February 20, 2026
Reply from Thrillophilia
Dear Asmit,
Thank you for your kind feedback! We’re so glad to hear that your trip was awesome and well managed by our team.
Knowing that you had an overall great experience truly makes our day! We look forward to planning many more seamless and memorable journeys for you in the future.
Warm regards,
Team Thrillophilia
Memorable Vietnam Trip with Excellent…
Memorable Vietnam Trip with Excellent Guides and comfort
February 19, 2026
Reply from Thrillophilia
Dear Arya,
Thank you for your feedback! We’re delighted to know that your Vietnam trip was memorable and that you enjoyed the comfort and support provided by our excellent guides.
Creating smooth, enriching, and comfortable travel experiences is always our goal, and it’s wonderful to hear that we could deliver that for you.
We look forward to planning many more amazing journeys for you in the future!
Warm regards,
Team Thrillophilia
Ordered tickets for Universal Studios
Ordered tickets for Universal Studios, as they were offering a really good price, then the next day i get an email from Thrillophilia saying we have cancelled your order!
Here is the email,
Booking rejected!
Although we put in our best efforts to confirm your booking, we regret to inform you of its cancellation. Nevertheless, we look forward to welcoming you back for more thrilling adventures with Thrillophilia!
I think they try to reel you in with a low price, very disappointed, i would suggest you pay more and go with a firm you know.
February 14, 2026
Unprompted review
Reply from Thrillophilia
Dear Drew,
We’re truly sorry to hear about your experience and understand how disappointing it must have been to have your Universal Studios tickets cancelled after booking. We regret the inconvenience and frustration this situation has caused.
Please note that in rare cases, bookings may be declined due to real-time availability constraints or supplier-side confirmation issues. However, we understand that this does not lessen the inconvenience caused, especially when plans are already being made.
To address your concerns and ensure complete clarity, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review the cancellation details and work toward a suitable resolution.
Thank you for sharing your feedback. We value it and will review this internally to improve our booking and confirmation processes.
Regards,
Team Thrillophilia
Reply from Thrillophilia
Dear Krishna,
Thank you for such beautiful words!
“Perfect – A Lifetime Gift” truly means the world to us. We’re incredibly happy that your experience with Thrillophilia felt so special and memorable. Creating journeys that stay with you for a lifetime is exactly what we strive for.
We look forward to gifting you many more unforgettable experiences in the future!
Warm regards,
Team Thrillophilia
Worst Experinace with thrillophilia for Himachal and Rajasthan tour…
Worst Experinace with thrillophilia second time in a row.
We planned our Himachal Tour for 17 people but had below issue. Although Driver was very nice and co-operative. 2 starn is only for Drivers good beheviour.
Negative Feedback
1. Iterniary was not planned very well
2. Few of the hotels/stays didnt have water at the washroom itself.
3. one Hotel food was not good
4. Tour operator was very rude and didt co-operated
5. They refused to drop us at airport and due to which few of the members missed their flight and had to book new tikckets on time which was extra burden. This was not mention anwhere that drop would be at Railway staion only.
6. Also For earlier bad Experince they had given us 30% voucher for hassle we faced for Rajasthan tour but at the time of Himachal booking they clearly refused to redeem voucher and saying they cant bear loss for trip. Although our Rajsthan Exp was bad we thought to give another chance to them.
7. Will not book any tour going forward with them
February 8, 2026
Unprompted review
Reply from Thrillophilia
Dear Ravi Phukey,
We’re truly sorry to hear that your Himachal trip did not meet expectations, especially when you chose to travel with us again after a previous experience. We sincerely regret the inconvenience caused due to itinerary planning gaps, hotel concerns, coordination issues, and the confusion regarding the drop point. We also understand how distressing it must have been for some members to miss their flights.
While we appreciate your kind words for the driver, the concerns you’ve highlighted regarding accommodation facilities, food quality, operator behavior, airport drop communication, and voucher redemption are being taken very seriously.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to thoroughly review the matter and work toward a suitable resolution.
Thank you for sharing detailed feedback. It helps us identify service gaps and improve our coordination and communication moving forward.
Regards,
Team Thrillophilia
Bangkok's Safari and Marine world booking
I have booked Safari and Marine world ticket of Bangkok via Thrillophilia. Happy to share that it saved my time, money and smooth check in at venue.
February 16, 2026
Reply from Thrillophilia
Dear Kunal,
Thank you for your wonderful feedback! We’re delighted to hear that booking your Safari World and Marine World tickets for Bangkok through Thrillophilia helped you save time and money, along with ensuring a smooth check-in at the venue.
Making travel experiences convenient and hassle-free is always our goal. We’re so glad we could add value to your trip!
We look forward to helping you plan many more seamless adventures in the future.
Warm regards,
Team Thrillophilia
Scammed by Thrillopilia date change for Safari World
I booked tickets for Safari World in Bangkok on the morning of 15 February, being explicitly careful to book for the same day before ordering a Grab car to pick us up. The website had issues in the booking process but I got through it with a confirmation finally.
I then requested a Grab car to pick us up. The Grab driver texted same day tickets are not issued online. I thought clearly the driver must be wrong because I booked the tickets immediately before requesting the Grab ride. To be safe I checked my confirmation message and noticed at the bottom it stated 17 February. I was ABSOLUTELY crystal clear in booking the 15th of February before booking the Grab ride. The Thrillopilia website must have changed the date without informing me as I never would have authorized the purchase otherwise.
We decided to go to Safari World and buy tickets at the gate since we had already ordered the car. Safari World would do nothing to help, said it was a tour operator and wouldn’t talk about the problem. Seems they don’t care if tour companies screw their customers.
Anyway on the 1 hour drive to Safari World I sent the same message to 4 emails for Thillopilia I found to cancel and refund due to their site changing dates without authorization. Ironically the message to their email at support at Thillopilia dot com came back as an unauthorized email address!! The other 3 messages went through successfully.
Thrillopilia NEVER replied to any of my 4 emails sent to 4 different email addresses I found. I expect I will be disputing the charge as they are a crooked business changing dates on reservations without notice and refuse to answer emails regarding problems THEY CAUSED, nor have they issued a refund.
I called my bank on the evening of the 15th to put on record my attempts to cancel and obtain a refund for the unauthorized charge for tickets on 17 February. I knew they could do nothing while the charges were still pending but I wanted the record of my attempts more than 24 hours in advance because Thrillopilia’s policy is no refunds within 1 day of the booking.
Buyers avoid this company!
February 15, 2026
Unprompted review
Reply from Thrillophilia
Dear Matt Huber,
We’re truly sorry to hear about your experience and understand how frustrating and stressful this situation must have been, especially while traveling. A discrepancy in the selected date and difficulty reaching support is certainly not the experience we intend to provide.
Please be assured that we take concerns regarding booking accuracy and communication very seriously. The matter you’ve described—regarding the travel date selection, email communication, and refund request—requires a detailed review from our end to understand exactly what occurred and to ensure appropriate resolution.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to thoroughly investigate the booking details and work toward a suitable resolution.
Thank you for bringing this to our attention. Your feedback helps us improve our systems and customer support processes.
Regards,
Team Thrillophilia
Soul pleasing
Good team work, well coordinated
Well organized, on ground support staff with local knowledge and experience.
Good support and care for clients
Thank you
February 12, 2026
Reply from Thrillophilia
Dear Vinod,
Thank you for your beautiful feedback! We’re so glad to know your experience was soul-pleasing and that you appreciated the teamwork, coordination, and on-ground support.
Our local teams work hard to ensure every trip is well organized and that our travellers feel cared for at every step. Your kind words truly motivate us to keep delivering memorable experiences.
Thank you for choosing Thrillophilia—we look forward to planning many more amazing journeys for you!
Warm regards,
Team Thrillophilia
I had already posted a review on…
I had already posted a review on Trustpilot regarding my unresolved refund issue with Thrillophilia. After 2 days, they replied publicly asking me to wait, but that was only for show.
It has now been more than 1.5 weeks since then. I have been calling and emailing continuously, but there has been no response, no follow-up, and not even a single call from their team. My issue remains completely unresolved.
This clearly shows a lack of accountability and poor customer support. Once the payment is done, they simply stop caring.
Please think twice before booking with Thrillophilia. I would strongly not recommend them.
February 9, 2026
Unprompted review
Dream ❤️
The group made the trip even better, had the best time in Spiti and our guide was so much fun just can’t wait to go back ❤️
February 6, 2026
Reply from Thrillophilia
Dear Vipasha,
Thank you for sharing your lovely feedback! We’re so happy to hear that the group vibes made your Spiti trip even more special and that you had such a great time with your guide. Spiti has a way of stealing hearts, and it’s wonderful to know the experience left you wanting to go back again!
We’d love to plan your next adventure whenever you’re ready. Until then, keep those memories close!
Warm regards,
Team Thrillophilia
Be aware of AWFUL customer support! THEY AVOID GIVING REFUNDS
Be aware of AWFUL customer support!
I had to cancel my tickets (due to reasons unrelated to the experience), and it clearly states on my tickets, that if you cancel prior to 6 pm on the day before, you are entitled to a full refund. Despite this, I have now mailed back and forth with them countless times, where they're trying to give me all sort of reasons as to why I can't receive my refund. At one point they even tried to tell me I couldn't receive the refund, as I had to cancel prior to 6 pm the day before, despite the literal first mail I sent them, telling I had to cancel, showed I did cancel before.
You are better off buying your tickets from someplace else! I will never buy tickets from Thrillophilia ever again, regardless of which country/experience I am interested in. I suggest you don't do so either. If you don't believe me, check their trustpilot. I was stupid enough not to (and actually also I bought it directly from the table cars, as they don't advertise clearly with them not being the official way to buy these tickets!)
February 5, 2026
Unprompted review
Reply from Thrillophilia
Dear River,
We’re truly sorry to hear about your experience and regret the frustration caused regarding your refund. We understand how disappointing it can be when refund expectations—especially those clearly mentioned in the cancellation policy—are not met, and we sincerely apologize for the inconvenience and confusion this has caused.
This is not the experience we want our customers to have, and your feedback about communication gaps and refund handling has been taken seriously.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to thoroughly review your case and work toward a suitable resolution.
Thank you for bringing this to our attention. Your feedback is important and will help us improve our processes and customer experience.
Warm Regards,
Team Thrillophilia
I would like to take a moment to…
I would like to take a moment to express my sincere gratitude to you and the entire Thrillophilia team for planning such a wonderful and seamless Dubai trip for my parents.
A special thanks to Karan Sharma for personally coordinating and managing every detail of the trip with such care and professionalism. From flight bookings to private transfers and daily arrangements, everything was handled flawlessly. Since my parents are senior citizens, comfort, safety, and ease of travel were my top priorities—and I’m extremely happy to say that all of these were taken care of perfectly.
My parents felt very comfortable throughout the journey, and they truly enjoyed the experience without any stress or confusion. The private transfers, well-planned itinerary, and constant support made the trip smooth and memorable for them. It was reassuring for me to know they were in such capable hands.
Thank you once again, Karan, for your patience, dedication, and prompt assistance, and thank you to Thrillophilia for delivering such a high-quality travel experience. We will definitely recommend your services to family and friends and look forward to planning future trips with you.
Warm regards,
Madhumitha
February 4, 2026
Unprompted review
Reply from Thrillophilia
Dear Madhumitha,
Thank you for taking the time to share such a thoughtful and heartfelt review. 😊 We’re truly delighted to know that your parents had a smooth, comfortable, and memorable Dubai trip. Ensuring ease, safety, and peace of mind—especially for senior travellers—is something we take very seriously, and we’re glad we could meet your expectations.
A special thank you for acknowledging Karan Sharma’s efforts. His dedication, attention to detail, and care truly reflect the values we strive to deliver, and we’ll be sure to pass on your kind words to him. It’s wonderful to hear that the private transfers, well-planned itinerary, and continuous support helped your parents enjoy their journey stress-free.
We sincerely appreciate your trust in Thrillophilia and your recommendation to family and friends. We look forward to planning many more meaningful and memorable trips for you and your loved ones in the future. ✨✈️
Warm regards,
Team Thrillophilia
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