UPDATED REVIEW We did not receive our tickets until 2hr 50 mins before the game start. We tried calling multiple times on game day and the day before, left messages on the website and emailed multi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was a bit apprehensive at 1st because I'd never used this sight, but I shouldn't have been worried. They provided a great service I bought 6 liverpool v toulouse tickets. We had unbelievable seats a... See more
We had a great contact from the beginning until the end with ticket2. I bought tickets for me and my grandson. The tickets delivered on whats app the day before the match as e-tickets. They responded... See more
Great communication from both Ticket2.com and the actual seller of the 3 tickets I purchased for the ManU-Everton game on 8.4.2023. I received follow-up e-mails from Ticket2 a few days after the purch... See more
Company details
Information provided by various external sources
Ticket2.com är Nordens största marknadsplats för biljetter. Sedan 2006 har Ticket2.com förmedlat evenemangsbiljetter till över 85.000 nöjda kunder.
Contact info
Gamla Brogatan 11, 11120, Stockholm, Sweden
- +4686600100
- info@ticket2.com
- www.ticket2.com
4.2
Great
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went as hoped.
Good overall experience and very service minded - answer mails fairly promptly as opposed to most of these sites.
December 12, 2016
Unprompted review
Reply from Ticket2
Hi Sune,
Great to hear that you have had a good experience and that our service level met your expectations.
We look forward to having you back as a customer in the future!
Best Regards, The Team of Ticket2.com
Reply from Ticket2
Hej William,
tack för det fina betyget!
Härligt att höra att allt har fungerat som det ska och att du verkar nöjd.
Hoppas vi får hjälpa dig snart igen.
Mvh, Teamet på Ticket2.com
Perfect!
Allt bra! Ticket pickup very nice and seats more then we could have hoped for!
November 24, 2016
Unprompted review
Reply from Ticket2
Hi Antti,
We are really glad you liked the seats and that the delivery went fine.
Thanks for a great review!
We are looking forward to help you with new tickets in the future.
Best regards, The Team of Ticket2.com
Will never use it again!
Bought tickets for Liverpool - Watford.
We were promised the tickets delivered on Friday night or latest Saturday morning. They came just before midnight on Saturday, which made us very nervous. Absolutely no reason to deliver them that late. It only has customers worry.
Also it turned out that it wasn't tickets Ticket2.com sold us. It was someone else's season card. It was very inconvenient, that we suddenly to had return them to our hotel- we nearly missed our plane due to this.
It should be stated clearly, that you are buying someone's season card and you have to return it to your hotel.
Not only do you support illegal ticket sale, which is an offense, you also risk to miss your plane.
Will never ever buy from ticket2 again.
November 7, 2016
Unprompted review
Reply from Ticket2
Hi Jens,
thanks for your feedback.
We always deliver the tickets on the day before game, almost never two days before the game.We can, in special cases, have the tickets delivered two days before the game but then we need to get this as a special request from the customer. We have not record of you asking for this.
The season cards is a pretty regular way to get tickets and there is nothing illegal about it. If it was then we couldn’t have sold the tickets to you.
Last point is that we could have organized for you to meet up a representant from the sales organizations directly after the game, and you could then have given back the cards in a less stressful way.
End of the day, it's all about communication so pls: if there is a next time for you to buy tickets from us pls email or call us so we can help you solve all issues in the best way possible. If we aren't aware of any issues then we can't help you solve them either.
Apart from the above we hope you enjoyed the fantastic 6-1 game for Liverpool.
Best Regards, the Team of Ticket2.com
The price
The price of the ticket in your service (200 eur) was outragious vs the real price (50 eur). 4 times more!
I have used your services 3 times before and the mark up never was this much.
October 28, 2016
Unprompted review
Reply from Ticket2
Hi Jari,
Thanks for your feedback!
We are only a marketing place for different sales organizations that are selling their tickets thru us, i.e. we don’t decide any prices. All we do is taking a 10% fee for the administration part which includes securing that you will get the right tickets delivered in a safe way.
We do hope to see you back as a customer in the future!
Best Regards, The Team of Ticket2.com
Reply from Ticket2
Hi Pekka,
We are happy that all worked fine, i.e. as it should.
Next time you might not have to be nervous since you now know that everything will work fine.
We really hope that we can help you soon again.
Best Regards, the Team of Ticket2.com
Very good...
Very good and professional service! Would use the company any time and highly recommend them to my network.
September 28, 2016
Unprompted review
Reply from Ticket2
Hi Emil,
Thank you for your nice feedback and the recommendation!
We would love to help you any day.
Best Regards, The Team at Ticket2.com
The price of the ticket and what we get
We paid almost 300€ per ticket and when we got the tickets, the price in ticket was 56£. so the ticket price was over 3 times the real ticket price. And our sitting places were so deep under the shelter that we couldn't see the match very well. We expect to have a much better place will be the price of the ticket.
September 22, 2016
Unprompted review
Reply from Ticket2
Hi Kari,
Thanks for your feedback!
We are a market place for different sales organizations that sell their tickets thru us. As we know it you attended the Chelsea – Liverpool game, which is a very popular game and the sales organizations tend to sells those tickets for a bit higher price.
The only way to get those tickets for the price printed on the tickets is to be a full member off Chelsea football club and to have earned a lot of Chelsea member points (you get those points by going to see for example Chelsea´s u21 club matches, the lady’s matches and away matches in different cups) or be a season ticket holder.
What is more unfortunate is that you couldn’t see the game very well, and for that we are really sorry.
But except for the price everything else seem to be on the right foot.
We hope to hear from you again in the future.
Best Regards, Team of Ticket2.com
Reply from Ticket2
Hi Jyrki-Pekka,
It is good to hear that all worked as it is supposed to.
We hope we can help you with more tickets in the future.
Best Regards, The Team of Ticket2.com
Inadequate online feedback but good service!
Feedback online was slightly flawed but was offset by the fact that it was always possible to contact a service representative. An option for track and trace online would make the experience better. And would minimize uncertainty about ending up with no tickets. But it was a great match!
August 31, 2016
Unprompted review
Reply from Ticket2
Hi Peter,
Thank you for your feedback, happy to hear that it was a great game!
We have recently implemented the chat function which will enable us to respond faster to all questions. We are grateful for your feedback so that we can improve our business.
Best regards, the Ticket2.com Team
Easy!
Easy and precise. Worked like a sharm! Nice way to get tickets to a game!
May 17, 2016
Unprompted review
Reply from Ticket2
Hi Kurt,
Thank you for the review!
We are happy to hear that you are satisfied with our service.
Hope to see you soon again!
Best regards, Ticket2 team
the tickets
the tickets costs 230€/ person and we have not seen NOTHING from our seats( due to roof and the seats be situated behind, in the last row!! ) What is your responsible to sell these tickets in this price!!
It was fans -side and all spectators standed all match as usually. despite of that you can sell these ticket to stupid people as me! notice, you cannot to guarantee the seats exactly before the match but the LAST and veeryyyy bad tickets. normally the tickets costs 23,5 pounds. business is ok for us and the price but WHY you selling these tickets!!
May 17, 2016
Unprompted review
Reply from Ticket2
Hi Juhu-Matti,
Thank you for the feedback!
First of all we want to emphasize that it is not us who set the prices or placing you on a specific seat. We are working with different sales organizations and it’s those companies who set the price on the tickets, what you pay to us is a service fee on 10%. That is why the price written on the ticket differs from what you have paid.
It sounds like you got a restricted view which shouldn’t have been the case.Could you please contact our customer service by phone or e-mail and Wwe will investigate this immediately.
Best regards, Ticket2 team
wrong ticket delivery address
I got an address from ticket2.com from where to get tickets at Barcelona. When we went to get the tickets those were not in that ticket Office. We then phoned to the seller and the seller said that the tickets were in a different location, totally different side of the city centre..Then we finally got tickets from this different location.
May 14, 2016
Unprompted review
Reply from Ticket2
Hi Tuire,
Thank you for the feedback!
Sorry to hear that it has been some lack of information between us. The seller informed us the day before the game that the pickup point has been changed. We tried to inform you this by mail and phone, but unfortunately we could not get hold of you.Of course this is not okay and we will speak with the seller about it.
We sincerely hope to see you back in the future so we can convince you that we normally make sure the tickets are delivered in the best and safest way possible.
Best regards, Ticket2 team
I bought three tickets for a football match in London. 690 euros. The match was postponed by 6 weeks and we had no possibility to arrange a new trip. Our money, all wasted.
Never, never again tickets from Ticket2.com. We paid 690 euros for three Arsenal-tickets. The match was postponed by six weeks, and they refused to give my money back (their "terms" says, that the customer should be aware, that the matches can be postponed by one / two days). In cases like us they should absolutely return money back to customers. The policy of selling tickets is very immoral and absolutely wrong.
April 30, 2016
Unprompted review
Reply from Ticket2
Hi Ari,
Thank you for your feedback. It is unusual that a game gets moved 6 week but it’s has happened. Sens the game was played but in a later stage can’t we do any refund, not even the football clubs are making any refund when the game was changed. We understand that you are upset but the clubs are free to move a game and there is nothing that we can do.
Best regards, Ticket2 team
Bought ticket for a weekend match. Match was cancelled and postponed to a Wednesday match 5 weeks later, not possible to cancel, not possible to sell.
This is a win win site for sellers and ticket2, and loose loose site for buyers, stay clear
April 27, 2016
Unprompted review
Reply from Ticket2
Hi Hans Petter,
Sorry to hear that the game was postponed several weeks. Unfortunately it doesn’t matter of where you would buy the tickets, the same conditions apply everywhere, and there is no refund on events tickets. This is off course a really unlucky situation and please believes us, we and seller would rather delivered the tickets and have satisfied clients.
Best regards, Ticket2
Flawless service.
Everything went smoothly - a couple of days prior to the event I even got a phone call from the seller notifying me that the tickets would be delivered to my hotel on the specified date. Good service!
April 13, 2016
Unprompted review
Reply from Ticket2
Hi Hans,
Happy to hear that you are satisfied with our service.
Hope to see you soon again!
Best Regards, Ticket2.com team
Reply from Ticket2
Hej Per,
Trevligt att höra att du gillade vår service, vi arbetar mycket med den personliga servicen till våra kunder.
Varmt välkommen åter!
Mvh, Teamet på Ticket2.com
CP - Watford
Excellent tickets delivered according to agreement. Super service
February 21, 2016
Unprompted review
Reply from Ticket2
Hi Stephan,
We are happy to hear that our customer service level was satisfying!
We hope to see you back as a customer soon again!
Kind Regards, The Team at Ticket2.com
Delayed ticket delivery
Tickets were delivered at 9.30 pm the day before the match - game started at 12 the next day.
February 17, 2016
Unprompted review
Reply from Ticket2
Hi Leila,
Thanks for your feedback.
For all our tickets to Premier League games the sellers arrange deliveries directly to the hotel the day before or early on the game of the day. This is also the information that is found in the order confirmation email that is sent out when you buy a ticket from us.
In this case the tickets where delivered on the evening before the game since the game was quite early the following day.
If you have any questions at all in the future, pls feel free to call or email our customer service for further assistance.
We hope to see you back as a customer soon again!
Kind Regards, The Team at Ticket2.com
Perfect service!
Perfect service but a bit expensive. I have no hesitation to recommend Ticket2 to anyone going to the Premier League!
February 3, 2016
Unprompted review
Reply from Ticket2
Hi Finn,
We are happy to hear that our level of customer service where satisfying!
Regarding the pricing, this is something we are pushing our sellers about all the time in trying to keep it as low as possible. But we all understand the logic behind it i.e. the more attractive game/event the higher the price will be.
We hope to see you back as a customer soon again!
Kind Regards, The Team at Ticket2.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.