Ticket Fairy Reviews 1,580

Support was super helpful and changed the names on two of my tickets to allow for a quick an easy transfer!

Instant response to my dilemma of losing the email with my ticket attached
They resent my ticket immediately together with a really friendly message to enjoy my event.
Superb service ticket fairy 🧚‍♀️ thank you xx

Simple order process, everything clear and straightforward.

We’ve had an outstanding experience using Ticket Fairy. From the very beginning, their team has been incredibly supportive, responsive, and genuinely invested in helping us succeed. It’s rare to come across a platform that combines powerful functionality with such a high level of personal care, but Ticket Fairy does exactly that.

What really sets them apart is the flexibility and depth of their backend. Compared to other platforms like Universe, Eventbrite, or Ticket Tailor, Ticket Fairy offers far more control and customisation, which has made a huge difference in how we manage and promote our events.

Beyond the technology, it’s the human touch that makes them exceptional. The team consistently goes above and beyond, offering guidance, quick solutions, and a level of attention that makes you feel valued as a customer.

I can’t recommend Ticket Fairy highly enough—if you’re looking for a ticketing platform that truly supports you and gives you the tools to grow, this is it.

Very high quality of the suppoer and always very quick answers

Was double billed and they fixed it easily, thanks!

Thank you for getting back to me quickly and able to help me out. I really appreciate it!!

Seamless experience. Very fast very clear.

My experience was great but it would have been better if here were more party lights.

Very helpful changing a name on a ticket. Would recommend using.

Their support service was very prompt, replying to me and addressing my issue of purchasing incorrect date event tickets and they were extremely helpful in helping me resolve it .
Thank you Ticket Fairy team .

It was really nice , I love everything , the place , the music . The people . I want to go more events like this , thanks for the tickets .

Very fast response that fixed the issue. Well done.

It was an easy process to get and pay for the tickets and when I had an issue and emailed them for a refund it was quick and easy.

Easy purchasing experience and great quick customer service! Had to get a refund for an event and it was one simple email and they refunded!

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience.
The registration process was quick and straightforward, and buying the tickets felt safe and reliable. Everything worked smoothly, and I received my tickets without any issues. I was also pleasantly surprised by the referral program – it’s a nice bonus opportunity for users.
Another big advantage was the ability to resell tickets directly on the platform. My friend couldn’t attend the event, so he managed to resell his ticket to another friend of mine through the website. Thanks to that, I wasn’t alone at the event, which made the whole experience even better.
Customer support was also responsive and helpful whenever there were questions – that definitely deserves recognition.
The only downside, in my opinion, is that the referral reward (or bonus/refund – not exactly sure how to call it) is paid out only several months after the Budapest Major ends. That feels like a very long wait.
Overall, I would rate Ticket Fairy 4 out of 5 stars.

Very quick to respond and very friendly response

When I wanted to change the date I wanted to attend the show, the guidance was clear and accurate. The moment I rebooked, my refund was sent immediately.