Communication was ok. Purchase of tickets went smoothly. Not applicable in my case, but excellent that resale of tickets was organised via the site. One star lost, but not sure if that is even a TM... See more
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Tickets in different countries Having tickets for events in different countries requires to open the respective ticketmaster site, e.g. *be for Belgium, *.de for Germany. Why don't you put all ticket... See more
Everything was perfectly organized, food and drinks are slightly high but to be expected of such events. Only negative comments is the fact you have to keep refilling a card with skulked to purchase a... See more
I really enjoyed this evening. First part, Losing Gravity, was a real discovery which I very much appreciated. Molly Hatchet was also terrific. It's always a pleasure to see musicians having fun on... See more
Company details
Information provided by various external sources
Ticketmaster is recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.
Contact info
Esplanade 1, 1020, Bruxelles, Belgium
- help@ticketmaster.be
- www.ticketmaster.be
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Natalie Merchant
when we arrived at the concert we realized that there were many free seats while when we bought the tickets online there were no free seats in any area so we were obliged to buy them in the upper part of the balconies.
Perfect 10/10
The venue was great
The venue was great, big enough but not overcrowded. The seating is well allocated as well. Drinks were reasonably priced. However, the only downside, that it was required to pay for the use of the restrooms which I find ridiculous
Perfect in ordre,!
direct alles in orde
Ticket to a concert NOT YET delivered 2 weeks before the concert
In February 2023 I have bought a ticket for Madonna concert in Antwerp, to be held in 2 weeks.
Until now I haven't received my ticket. In the website says it's work in progress but that's really last minute.
I've tried to contact the customer support and never got feedback.
Horrible experience so far
NO TICKET RESALE, NO SUPPORT, NO HELP - NEVER AGAIN!
(Update Oct.23rd, 2023) I bought a ticket for the Madonna Concert in Antwerpen on Oct. 22nd. Unfortunately I couldn't make it to the concert. So I wanted to resale my ticket via Ticketmaster. But until 3 Days before the event (10 months after the ticket has been paid for!!!) there was still nothing in my account but a note: "You're tickets are not quiet ready yet. Please check in later." Same thing with the resale: "Unfortunately Resale ist not available at the moment." Less than three days before the show my e-ticket was ready for downloading along with the first time information, that a resale via ticketmaster is unfortunately impossible. I tried several times to contact Ticketmaster Belgium through their help center. But nothing than computer generated answers that somebody is taking care of my question which nobody did at any time. What a service! €200,- for nothing but client frustration. Never, ever again!!!
Locked out of account, no access to ticket.
Created account, received confirmation by email. Suddenly can't enter my account. Nothing works including forgot password.
My Rock Werchter ticket is in there and the festival is starting Thursday. No customer support telephone number.
C’était super merci
Alles verliep super!
Eenvoudig en to-the-point.
Top concert Sparks !!!!
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