Ticketmaster Australia Reviews 11,091

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Many customers found the overall experience fantastic, praising the ease of use for services and the quality of the shows and performances. Reviewers often highlighted the helpfulness and friendliness of the staff at various venues, contributing to a positive atmosphere. The venues themselves were frequently commended for their accessibility and the quality of the seating, making for an enjoyable event. People were particularly impressed with the smooth process of ticket scanning and the convenience of digital tickets. However, some customers also noted issues with event organization, such as unexpected changes in performers or significant delays in concert start times. There were also occasional complaints about seating arrangements, with some finding views obstructed or seats too close together. A few other people also felt that the app was not user-friendly and experienced difficulties transferring tickets, while others mentioned challenges with venue parking and transport options.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many customers reporting positive... See more

Location

Users describe ambiguous interactions with location, with some finding venues like the Palais Theatre amazing... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being friendly,... See more

Service

Customers had ambiguous experiences with service, with many praising the friendly and helpful staff and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising aspects like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I changed bags for this show - from a larger than A4 bag that I use daily to one that was smaller, as per the email I received before the performance. A lady who sat next to me had a large tote bag... See more

Rated 4 out of 5 stars

I inadvertently sent my neice and daughter their tickets to an old email address. The box office at Lyric Theatre were able to print out new tickets for them for the show which may the experience has... See more

Rated 4 out of 5 stars

A wonderful production with excellent costuming, performers who can act, sing, dance with leads with beautiful trained voices. The stage work was exciting. Staff are always helpful & friendly at Fou... See more

Rated 4 out of 5 stars

We were very disappointed that Samantha Jade didn’t play leading roll last night. She is one of the main reasons for choosing this show. This has happened with another show we saw last year and per... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Premier Experience

The buzz on arriving at the theatre was fantastic. The entry wow factor with the signage and the colossally brilliant devilishly huge & sultry red shoe a jaw dropper! The experience ten out of ten. The doorman on mezanine entry a gem. The only minus was no time limit on people over photographing them selves at the DWP2 signs not allowing others to participate. Thats all

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The Lion King experience

The Lion King experience lived up to all expectations. The puppetry was amazing and added to the charm of the storyline. The actors, costumes and staging couldn’t have been better.
The Capital theatre is well positioned to get to by public transport. The staff were very helpful and polite.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Simple, smooth show booking

Simple, easy to arrange show booking and tickets. Everything from the booking right up to our attendance at the show worked smoothly.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Given constant reminders

Bought the tickets 6 months ago but as my show approached I was reminded with both email and texts and encouraged to download my tickets. There was no way I could have forgotten to attend as Ticketmaster kept me constantly updated.

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

Beautiful venue, poor customer service

The red carpet set up and venue (State Theatre) was beautiful. However, it wasn’t organised (people are confused if they can simply walk in to take photos or if we need to line up, or if the line on the left is simply to go inside or can we walk past the red carpet set up on the right to go inside). This is fine, however, what annoys me is when I asked one of the team members (tall Caucasian male who looks quite matured), he responded in a sarcastic tone (“oh you’re confused?” — and other sarcastic response — and didn’t even answer my question directly). The other team members were not friendly as well. Further, there weren’t any goodie bag on our chairs, which was advertised to be included in the ticket. Please inform your team members to be friendly and communicate properly. And to ensure that clients get what they paid for/what was advertised.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great night out

Everything went smoothly. As 4 of us went to the show we received a nice bonus discount on our tickets. We had great seats. Food and beverage worked well. Plus, of course it was a great show!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely the best show I have ever…

Absolutely the best show I have ever seen. The staff and volunteers were amazing, taking photos for us with the props and helping with questions.
The venue was spectacular.Even though it rained for the last 15 mins the show continued and did not spoil our night.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Too many tickets sold

Too many tickets sold. We arrived one hour before the game and had so much trouble trying to find a spot to even stand. Could not see most of the game. Security had to constantly tell people to move/sit down even though they had nowhere to go. Never again!

April 26, 2026
Unprompted review

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