Ticketmaster Deutschland Reviews 15,991

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the concerts to be amazing and memorable, praising the performers' energy and engagement. The organization of events, including smooth access to venues and overall concert experiences, was frequently highlighted as top-notch. People also appreciated the ease of purchasing tickets and the helpfulness of staff, particularly when it came to accessibility needs. However, some people were dissatisfied with certain aspects, such as stage placement that caused visibility issues due to the sun. There were also concerns about crowd behavior at some events, with a lack of intervention from organizers. A few customers reported issues with receiving ticket confirmations or finding their tickets, and some were disappointed with the service when trying to purchase handicap tickets, citing a lack of assistance at the venue.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the service,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found the ticket purchasing process... See more

Location

Clients share ambiguous opinions on location. Some customers praise specific venues, noting good organization... See more

Order

Customers had ambiguous experiences with order. Some customers reported issues with not receiving... See more

Staff

Users describe ambiguous interactions with staff. While some reviewers praise the helpfulness of staff,... See more

Based on these reviews

Rated 4 out of 5 stars

The concert was absolutely epic (except the warmup act, I could have done without that one). What I don't understand is why the stage was set up where it was. If it would have been put at the opposite... See more

Rated 4 out of 5 stars

The artist’s performance was incredible. He really engaged with the crowd and sang beautifully. The only issue was the heat. Air conditioning or some sort of cooling system is definitely needed. It wa... See more

Rated 4 out of 5 stars

Hope it’s okay to reply in English. The concert was great! The sound of voice at the performance of Balu Brigada was not that good, I guess there was smth with the microphone. Additionally, it would... See more

Rated 4 out of 5 stars

The organisation was top notch, of course Breezy performance was one for the books. Better/Variety of drinks should be considered and last but most important is the sound was not good!!


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster ist der weltweit führende Anbieter von Ticketlösungen und gehört zu Live Nation Entertainment, dem größten Live-Entertainment-Unternehmen der Welt.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The artist’s performance was…

The artist’s performance was incredible. He really engaged with the crowd and sang beautifully. The only issue was the heat. Air conditioning or some sort of cooling system is definitely needed. It was surprising that no one fainted. Getting free water to the crowd at the front is also needed and I’ve seen it done before so definitely a feasible suggestion.

May 3, 2025
Rated 4 out of 5 stars

Hope it’s okay to reply in English

Hope it’s okay to reply in English. The concert was great! The sound of voice at the performance of Balu Brigada was not that good, I guess there was smth with the microphone.
Additionally, it would be nice if it written in the rules beforehand some things that were not mentioned: 1. You can pay only with card. 2. No food whatsoever (not just in containers) 3. You can take a water bottle with only without lid.

April 28, 2025
Rated 1 out of 5 stars

The whole experience was a complete…

The whole experience was a complete disaster.
The show was not the original ballet, and there was no live music with an orchestra which was not described in the website of the show.
Then specifically for the organisation of the Europhalle, first the audience is very rude, uses the cellphones all the time, speaks laud and disturbs the other people. And the management of Europhalle does nothing to prevent it, even if staff of the Europhalle was in the room, they said nothing and not even asked to turn the cellphones off.
It is also outrageous that Europhalle sells chips in the pause , and lets people go in to the theatre with the bag of chips! It makes a lot of noise!
I will never again go to a show (also quite expensive) there!

May 2, 2025
Rated 5 out of 5 stars

Miles Away Tour 2025

Had a great time at the GEMINI concert. It was well organized and the view was great. Maybe the ventilation should be thought through a bit more so if you attend the venue keep in mind to stay hydrated and dress accordingly cus it can get quite warm in there.

April 18, 2025
Rated 2 out of 5 stars

Selling “Platinum tickets” at a Premium…

Selling “Platinum tickets” at a Premium price with lots of marketing words to hide that there are just regular tickets available at half the price after.. should be illegal from an official partner/platform. You pay almost VIP prices for literally NOTHING. That’s just stealing unaware people that trust big platforms. You’d loose less by trying to buy 2nd hand lol

April 9, 2025
Rated 1 out of 5 stars

Technical Disaster: From First in Line to 22,600th

I was among the very first to enter at 12:00, but after selecting two tickets, an internal error caused the site to display a banner that forced me out and placed me back in the queue behind 22,600 people.

Truly a terrible service, with infrastructure incapable of handling the scale of the events they are managing.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

One Moment in Time - The Millennium Symphony concert from…

The Millennium Symphony concert from Berlin was the most memorable concert I have ever attended, all the organization and stuff was amazing. I loved everything about this experience from the beginning to the end: the VIP welcoming, the time spent with David Garrett, the rehearsal (the sound check) before the concert, the music, all artists on the stage, the performance, the special effects, lights show, etc. It was a great experience, an unforgettable moment, a unique night, that I will always cherish. The only regret is that I wished I could get a photo with him alone, not with the whole group. But I am so happy and grateful for being able to join this amazing show. Everything was excellent, thanks for all people involved!

March 30, 2025

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