Tick Travel Insurance Reviews 

3,633
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing, noting that the rates are extremely competitive compared to others on the market. People consistently point out how simple the website is to navigate and how straightforward the overall purchasing process feels from start to finish. Travelers also appreciate the comprehensive coverage options available, making it easy to tailor policies to specific trips like cruising or motorcycling. Some reviewers were not happy with technical issues, mentioning unexpected system errors, login difficulties, and occasional problems completing their online quotes smoothly. Travelers occasionally noted that these digital hurdles required extra patience while setting up their necessary insurance policies.

What people talk about most

Price

Clients share positive opinions on price, consistently finding the rates to be very competitive, affordable,... See more

User experience

People report positive experiences with user experience, consistently praising the platform as simple to... See more

Website

Customers had positive experiences with the website, consistently highlighting how user-friendly and simple... See more

Service

Reviewers mention positive feedback about service, noting that staff are helpful and the overall experience... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Tick now for well over a decade, and have always been impressed by how easy it is to get questions or issues resolved. Tick is also very competitive on price, and I have hard evidence tha... See more

Rated 5 out of 5 stars

Very easy website to purchase. I wouldn’t go anywhere else after my husband injured his toe on our last trip and your Tick team rang us EVERYDAY to see if we needed anything etc They were absolutel... See more

Company replied

Rated 5 out of 5 stars

My daughter 20 yr old and her partner travelled to Bali for the first time and unfortunately had to make a claim. The Tick team were wonderful talking with my daughter on the phone at a very stressful... See more

Company replied

Rated 5 out of 5 stars

I have found that Tick Travel insurance is one of the best insurances on the market and usually the cheapest. I have had to claim on the insurance once and the claims process was quick and easy and i... See more


Company details

  1. Travel Insurance Company

Written by the company

Tick Travel Insurance is Australia’s award-winning and affordable travel insurance provider. We are dedicated to making travel protection simple, fast, and budget-friendly for your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,633)

2,411 reviews in the last 12 months

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Rated 5 out of 5 stars

Proffessional accurate information

Proffessional accurate information

July 15, 2026
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Andre,

Thank you for your 5-star review!

Wishing wonderful adventures ahead.

Safe travels,

Rachael

Rated 4 out of 5 stars

Ease of purchase

July 15, 2026
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Rita,
Thank you for your positive review.
Wishing you wonderful adventures ahead!
Safe travels,
Jesse

Rated 5 out of 5 stars

Tick your the best insurance

I never have to worry about my insurance with tick , once I had to make a claim , sent my paperwork off to tick , they paid me straight away no hassles I recommend tick for your insurance also cheaper than anybody else
Kind regards
Irene johnsen

July 15, 2026
Rated 3 out of 5 stars

Great value, just had an issue with the online platform but it worked out in the end.…

The value of the insurance is fantastic but I had issues with my online quote and completing the steps. I had to renter everything 4 times which was frustrating. Once I had entered everything, the screen looked like it was loading/processing then nothing would happen or say there was an error.

If this hadn’t of happened I would have been highly satisfied with the online quote process.

July 15, 2026
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Matthew,

Thank you for your review. We're pleased to hear you found our insurance great value, but we're sorry the online quote process wasn't as smooth as it should have been. We understand how frustrating it must have been to re-enter your details multiple times, and we appreciate your feedback as we continue to improve our online experience.

Safe Travels,
Rachael

Rated 5 out of 5 stars

I cannot speak highly enough of Tick…

I cannot speak highly enough of Tick Travel Insurance. During what became a very stressful holiday, our 6-month-old baby became seriously unwell and required hospitalisation overseas. From the moment we contacted Tick, their communication was exceptional. They maintained regular contact with us, liaised directly with the international hospital, and ensured we understood what was happening every step of the way.

As soon as our baby was medically fit to travel, Tick worked quickly to help arrange our early return home so he could continue receiving treatment in Australia. Knowing they were coordinating everything behind the scenes gave us enormous peace of mind during an incredibly difficult time.

A special thank you to Noleen and the over the phone nurse, who were both absolutely outstanding. Their professionalism, compassion, reassurance and genuine care made all the difference to our family. They treated us like people, not just a claim number.

We are incredibly grateful for the support, efficiency and compassion shown throughout our claim. We hope we never need to use our travel insurance again, but if we do, we wouldn’t hesitate to choose Tick. Thank you for being there when we needed you most. ⭐

July 11, 2026
Unprompted review
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Rochelle,

Thank you so much for taking the time to share your experience. We're incredibly sorry to hear your baby became unwell while overseas, but we're grateful we could support your family during such a difficult and stressful time.

It's wonderful to hear that our team kept you informed, coordinated with the hospital, and helped arrange your return home when your little one was fit to travel. We'll be sure to pass on your kind words to Noleen and our nurse, who will be delighted to know their compassion and support made a difference when you needed it most.

Thank you for placing your trust in Tick. We wish your baby a full recovery and your family all the very best for the future. 💙✈️

Kind regards,
Rachael

Rated 5 out of 5 stars

Applying for Tick Travel insurance…

Applying for Tick Travel insurance online was so simple. Price quoted was the best deal and had so many inclusions for the price. I have not made a claim yet and hope I will not need to, but just knowing I’m covered gives me peace of mind!

July 5, 2026
Rated 4 out of 5 stars

one click and your covered

Tick insurance is easy to access
user friendly , easy to compare benefits, low excess fees

July 6, 2026
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Effie,
Thank you for your positive review.
Wishing you wonderful adventures ahead!
Safe travels,
Jesse

Rated 1 out of 5 stars

They refused claims

In my experience, Tick Travel Insurance attracts customers by offering very cheap premiums. However, when you actually need to make a claim, the experience is completely different.

I was asked to provide document after document, and I spent a lot of time gathering and submitting everything they requested. Despite fully cooperating, my claim was ultimately rejected based on an exclusion in the policy.

It felt like the process was designed to make claiming as difficult as possible, only to find a clause at the end to avoid paying. In my opinion, a low premium means very little if the insurer does not provide fair support when you need it most.

I would not purchase insurance from Tick Travel Insurance again, and I encourage anyone considering this company to read reviews from customers who have actually gone through the claims process, not just those who bought a policy.

July 15, 2026
Unprompted review
Tick Travel Insurance logo

Reply from Tick Travel Insurance

Hi Iraj,

I am sorry you are experiencing this. I have been advised that a Customer Service Representative will reach out shortly.

Safe travels,
Jesse

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