tiierisch.de Reviews 1,319

TrustScore 3.5 out of 5

3.6

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Company details

  1. Pet Supply Store

Written by the company

Tiierisch.de Nach Übernahme jetzt wieder 100% für Sie da .... _________________________________________ Bei uns findest du alles, um dein tiierisches Familienmitglied glücklich zu machen. _________________________________________ ► portofrei ab 49,00 ► über 50.000 Artikel ► Online - Preise ► alle TOP-Marken _________________________________________ Hundeshop | Katzenshop | Kleintiershop | Pferdeshop | Aquarium | Terrarium | Vogelzubehör | Hobbyfarming _________________________________________ Alle Marken - Alle Möglichkeiten! _________________________________________ HUNTER ✪ TRIXIE ✪ Wolters Cat & Dog ✪ KERBL ✪ Julius K-9 ✪ Karlie ✪ beeztees ✪ Royal Canin ✪ Dr.Clauder ✪ Wolfsblut ✪ Josera ✪ Happy Dog ✪ Happy Cat ✪ ebi ✪ Hurtta ✪ KONG ✪ flexi ✪ Firedog ✪ SNACKIES ✪ Owney Outdoor ✪ DOGGO ✪ Happy House ✪ rogz ✪ West Paw ✪ bosch petfood concepts ✪ JR Farm ✪ HUGRO ✪ Doctor Bark ✪ Ruffwear ✪ Tierfee ✪ curli ✪ Max & Molly ✪ FLUVAL ✪ JUWEL ✪ Tetra ✪ Nobby ✪ Chuck it! ✪ Curver ✪ ExoTerra ✪ SICCARO ✪ Orbiloc _________________________________________ Die ganze Welt des Heimtierbedarfs online auf www.tiierisch.de


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Don't trust their dispatch dates

Don't trust their dispatch dates. says 1-2 days. Mine was 5!!!!!

6 days later they have relpied to come hier negative reviews but not my email of 6 days ago asking you a return. The goods are sitting in a post office and will not be collected in time before they are sent back to you. Will I get a full refund including postage? Please feel free to answer my email instead of your reviews.

June 2, 2022
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Good day dear animal lover,
Thank you for your feedback.
We are very sorry that there was an unpredictable delay in your order and that you did not receive any intermediate notification.
The goods you ordered have left our warehouse and are on their way to you.
We apologize for the inconvenience and delays.
Many greetings
Your team from tiierisch.de

Guten Tag lieber Tierfreund,
vielen Dank für Ihr Feedback.
Es tut uns sehr leid, dass es bei Ihrer Bestellung zu einer unvorhersehbaren Verzögerung kam und Sie keine Zwischenmeldung dazu erhalten haben.
Die von Ihnen bestellte Ware hat unser Lager verlassen und befindet sich auf dem Weg zu Ihnen.
Wir entschuldigen uns vielmals für die Unannehmlichkeiten und Verzögerungen.
Viele Grüße
Ihr Team von tiierisch.de

Rated 1 out of 5 stars

Not able to deliver Wolfsblutt…

Not able to deliver Wolfsblutt Hundefutter when you needed. Get a unqualified answer, when you ask why. I cannot live with a company not able to deliver food to my dogs in due time and different sorts.

October 25, 2020
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Good day,

Thank you for your feedback!

We are very sorry that you currently cannot order the product you are looking for from us. Unfortunately, we are also dependent on the availability of goods from manufacturers and suppliers.

Sincerely yours
Your tiierisch.de team

Rated 5 out of 5 stars

Wrong website

Hello all! I think there is confusion with another site that was called "team Tierisch" (notice this company is spelled differently.) I can only presume it was a scam. I had also ordered from there but now the website/Instagram has disappeared and I have noticed lots of other people with the same situation. Looks like we were all scammed :(

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

I think your right this is a very bad…

I think your right this is a very bad company ordered a sweatshirt beginning of april they took my money and no goods as at 13th June 2020 they just send a email telling you they will give you the tracking number when it’s in the Uk!! They need to be closed down immediately !!

June 13, 2020
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Hi Margaret,

we are currently assuming that your review was left on the wrong company profile. Please check if you have mistaken us - www.tiierisch.de - for another vendor.

However, we are sorry for the terrible impression that you got with us or any other company.

Please do not hesitate to contact us via e-mail to info@tiierisch.de.

Thanks in advance and kind regards
tiierisch.de Customer Support

Rated 1 out of 5 stars

Didn’t receive my order after 1.5…

Didn’t receive my order after 1.5 month. Wondering if this is a fake company or not. Very poor service

May 1, 2020
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Good day,

Thanks for your review.

We currently assume that you have rated the wrong company profile. If you have any questions, you can always contact our customer service at kundenservice@tiierisch.de.

Sincerely yours,
Your tiierisch.de customer service

Rated 1 out of 5 stars

avoid this company

Edit - Team Tiierisch responded for this review but haven’t responded to my replies to them. So basically they have tried to say I’m wrong but won’t speak to me direct in order to resolve. I have all order confirmations and even bank statements showing the order being paid to them. But no top and the only response the one below to this review. Beginning to think they are crooks and scammers whereas before I just thought it was a mistake and bad customer service.

Ordered a top from this company at the start of April. Received all my confirmations of order, they took my money and then nothing else. No direct contact details and no response to my emails, Facebook and Instagram messages. Guessing I’ve now lost my money and won’t get my top.

April 30, 2020
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Good day,

Thanks for your review.

We currently assume that you have rated the wrong company profile. The reference number you provided does not appear to be one of us. If you have any questions, you can always contact our customer service at kundenservice@tiierisch.de.

Sincerely yours,
Your tiierisch.de customer service

Rated 1 out of 5 stars

Very very bad store

Very very bad store. They make promises about sending your order. But they don't do it. I was waiting for 2 weeks to get my order. I now canceled it. And I hope I get my money back.
This is a very bad site. Never order here again. They only want money but they don't send stuff.

April 21, 2020
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Good day,

Thank you for your feedback.

Due to the current corona situation and the recent public holidays, there may be delays. You are welcome to contact our customer service at kundenservice@tiierisch.de and we will check your concerns regarding the repayment.

Stay healthy.

Best regards,
the tiierisch.de Team

Rated 5 out of 5 stars

super store

super store. has everything and the service is good. there is always help if something is wrong. One small thing could be better, is to get some stronger boxes when goods are shipped.

February 28, 2020
Unprompted review
Rated 2 out of 5 stars

Incomplete orders. Support will forget you.

Only order from tiierisch.de, If you like false deliveries, or you like to wait for missing parts for 2 months and more, or you like to receive missing part of other customers and you like when support doesn't care. Do you like when support forget about you? Order from tiierisch.de.

On the bright side, they have actually delivered the order. So you can try to order something that doesn't have any parts in it.

July 31, 2019
Unprompted review
tiierisch.de logo

Reply from tiierisch.de

Dear customer,

we are sorry that you are not satisfied with our customer-service.

The missing parts were initially sent out by the manufacturer himself in July. Unfortunaltely, you have now received a wrong part by mistake.

We have ordered directly the right part at the manufacturer. Again, we are reliant on the feedback from the manufacturer and apologize for this long processing time. This is not our goal.

You should receive the new (and correct) component within a few days.

We will give you a small compensation for our failure.

If you have further questions, please feel free to contact us.

Your tiierisch.de Team

Rated 5 out of 5 stars

Great shop - very positive experience!

I've ordered a Hunter food bowl and some other stuff for my dog.
I placed my order in the afternoon and the day after it was shipped. Just as it should be!
I then received the order to find out that they have delivered the wrong food bowl (just in a larger size). But 10 minuter after i sent them an email I've got an answer. And we found a solution that pleased me.
So definitely not the last time ordering from them. Actually I'm already in progress of placing a new order :-)
Great shop!

Best regards
Thomas Østergaard,
Denmark

August 21, 2015
Unprompted review
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