I can't review the tiles as they didn't arrive.
Reply from Tile Merchant
Dear Customer,
Thank you for taking the time to leave your feedback. We completely understand your frustration and we are very sorry that you have not yet received your order.
Our customer service team has spoken with you by phone to explain the situation. Unfortunately, the delivery service we use, IEC, has let both you and us down by promising delivery on several occasions and then not following through. We genuinely feel very sorry about this, as we have repeatedly relayed delivery dates and times to you in good faith, only for the delivery not to take place.
We are actively monitoring IEC’s activity and have been in direct contact with them again. They have now confirmed that your order is scheduled to be delivered tomorrow, Friday 20th February, before 3pm, and we sincerely hope that it arrives as promised this time.
As a gesture of goodwill and in recognition of the inconvenience caused, we have also offered to refund your delivery charge.
We truly apologise for the inconvenience and disappointment this has caused and thank you for your patience while we work to resolve this matter.
Kind regards,
Tile Merchant