The soundproofing panels are great and the quality is as described. The delivery was very poor, though. The delivery guy left it blocking the entrance door and when I asked him to help me move it to... See more
Company replied
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Review summary
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What people talk about most
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I did put in an order which I have not received yet. I did feel that the cost of postage was excessive. Awaiting my order delivery. I had no issue with finding the product I was looking for on your... See more
Company replied
I would highly recommend Tile Merchant. They provided amazing customer service. We were under pressure to get a specific order as our contractor was ahead of schedule. There website indicated delivery... See more
Company replied
Great experience online purchasing. Got an email 2 days later saying the tiles were ready to collect. I had a lot of queries and they got back to me via email immediately. Brilliant service really hel... See more
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Company details
- Tile Store
- Bathroom Remodeler
- Bathroom Supply Store
- Do-it-Yourself Shop
- Flooring Store
- Home Improvement Store
About Tile Merchant
Written by the company
Tile Merchant is the one-stop-shop for all your home improvement needs
Tile Merchant is Ireland’s premier online store for the finest tiles, paving slabs, wood flooring, and much, much more. We are a 100% Irish owned company.
Tile Merchant Ireland is:
Tile Store, Bathroom Supply Store, Wall and Floor Tiles, Flooring Store Wood, Laminate Flooring Supplier, Paving Material Supplier, Wall Panneling, Stone Cladding, Artificial Grass.
The Tile Merchant showrooms are always adapting and changing to keep in line with new and current trends, with a vast product range to suit all styles and budgets and a highly experienced team to guide you through your project from start to finish.
Bathroom tilesTile Merchant Ireland works with thousands of businesses in Ireland, across every industry. Read Tile Merchant Reviews on Trustpilot and on Google.
Tile Merchant Ireland is the one stop-stop shop for bathroom renovation, tiling needs. With over 20 years of experience, our expert team will manage your project from start to finish.
Find your tiles online or in store, send us the pictures or any request of your project and we guarantee to beat the price.
Tile Merchant Ireland offers a wide variety of high-quality tile products, including terrazzo tiles, calacatta marble tiles, mosaic tiles, carrara marble tiles, kitchen backsplash tiles, outdoor tiles. subway tiles, large tiles, paving slabs, sandstone paving slabs, limestone paving slabs, wall cladding, wall panelling, and more. With over 20 years of experience in the tile industry, our team of experts has the knowledge and experience to help you find the perfect tile for your project.
We also offer a wide range of tile sizes and shapes, so you can find the perfect bathroom tile or kitchen tile for your project. Plus, our prices are unbeatable, so you can save money on your next tile project.
Our Free Sample Delivery service allows you to order any tile in this online store with no delivery charges.
Tile Merchant is:
Free Tile Samples
Written by the company
- Order Free Tile Samples
- Experience the quality, texture, and colour before you buy. Shop now and make the right choice with confidence!
- Fast Delivery
- Enjoy fast delivery on all orders, ensuring your tiles and paving arrive quickly and hassle-free.
- Store Open 7 Days a Week
- Our stores are open 7 days a week, making it easy for you to browse and shop at your convenience.
- Industry Awards
- We’re proud to be recognized with industry awards for excellence in quality, service, and innovation. Our commitment to top-tier tiles and paving sets us apart.
- The One Stop-Shop For Your Needs
- Tile Merchant is Ireland’s premier online store for the finest tiles, paving, wood flooring, wall panels and much, much more. Tile Merchant is the one-stop-shop for all your home improvement needs.
- ⭐⭐⭐⭐⭐ Customer Ratings & Reviews
- With over 3,000 reviews across major platforms, our customers consistently rate us highly for quality, service, and reliability. Shop with confidence at Tile Merchant!
Contact info
Dockrells Complex, Ballymount Rd Upper, Ballymount, Dublin 24, Ireland, Dublin 24, Dublin, Ireland
- 012337819
- info@tilemerchant.ie
- www.tilemerchant.ie
Premium Tiles at Unbeateable Price
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tile Merchant
Dear Vera,
Thank you for your feedback. Keeping customers updated and making the delivery experience as straightforward as possible is something we always aim for.
We appreciate your support and hope to help you again with your future projects.
Kind regards,
Tile Merchant
So far great service.👍
June 30, 2026
Reply from Tile Merchant
Dear Maynard,
Thank you for your feedback. We are pleased to hear that your experience with us has been positive so far.
We appreciate your support and look forward to continuing to provide a great service throughout your project.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Pauline,
Thank you for your kind feedback. We are pleased to hear that your experience was smooth from communication through to delivery.
Providing a responsive service and keeping projects moving is something we always aim for, so we appreciate you taking the time to share your experience.
Kind regards,
Tile Merchant
Great customer service!
June 28, 2026
Reply from Tile Merchant
Dear Olwyn,
Thank you for your feedback. We’re delighted to hear you had a great experience with our team.
Providing helpful and reliable support is something we value highly, and we appreciate you taking the time to share your kind words.
Kind regards,
Tile Merchant
Many thanks for prompt dispatch of…
Many thanks for prompt dispatch of samples to our client
June 25, 2026
Reply from Tile Merchant
Dear Leo,
Thank you for your feedback. We're pleased to hear the sample dispatch was handled quickly and reached your client without delay.
We work hard to keep turnaround times fast and consistent, especially for trade and project-based orders where timing is important.
We really appreciate your support and look forward to working with you again.
Kind regards,
Tile Merchant
So easy to order online
So easy to order online, great selection of what I was looking at. Delivery was within 3 days, earlier than expected.
June 25, 2026
Reply from Tile Merchant
Dear Susan,
Thank you very much for your lovely review. We're delighted you found our website easy to use, and we really appreciate you mentioning our wide product range. We work hard to offer plenty of choice for every style and budget, so it's great to know you found what you were looking for.
Thank you again for your support. We look forward to helping you with your next project.
Kind regards,
Tile Merchant
No returns on any item purchased
No returns on any item purchased
Just be aware that Tile Merchant has changed its return police on all items.
See snip from email below received today from their customer service.
Unfortunately, our returns policy has changed and we no longer accept returns on any items once they have been purchased.
July 2, 2026
Unprompted review
Reply from Tile Merchant
Dear Margaret,
Thank you for your feedback.
We would like to clarify that our returns policy has not changed for all products. As outlined in our Terms and Conditions, the customer is solely responsible for ensuring that the products selected in store are the correct size, specification, finish, colour, quantity and suitable for the intended application before completing the purchase.
While our team is always happy to offer guidance and advice, the final purchasing decision rests with the customer. For this reason, ordering the wrong size, finish or specification, including shower trays, sanitary ware or tiles, does not entitle the customer to a return, exchange or refund.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Paul,
Thank you very much for your review. We are delighted to hear you were happy with the fast shipping.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Extremely poor customer service
Extremely poor customer service. Placed an order and never heard back. Customer service agent took the call after 20 min and then hang up. Wont recommend any one
June 24, 2026
Reply from Tile Merchant
Dear Malik,
Thank you for your feedback, and we are sorry to hear about your experience.
We have checked the details of your order, and it is scheduled for delivery this weekend. However, from our records we can see that we have not received any previous email contact or phone call regarding this issue.
If you require any further clarification, we are happy to help and ensure everything is on track for your delivery.
Kind regards,
Tile Merchant
Got my delivery within a very short…
Got my delivery within a very short time frame as suggested.
June 10, 2026
Reply from Tile Merchant
Dear Kieran,
Thank you very much for your review.
We really appreciate your support and look forward to helping you again with your next project.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Ronan,
Thank you very much for your review. We are delighted to hear we had exactly what you needed and that you found our team helpful.
We'd love to know what we could have done better to earn that fifth star. Your feedback is invaluable and helps us continue improving our service.
We hope to welcome you back again soon.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Gerard,
Thank you very much for your review. We are delighted to hear you found our staff helpful.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Tile Merchant
We were given the delivery date…
We were given the delivery date virtually straight away after the booking confirmation. Delivery tracking was efficient and our artificial grass was delivered an hour before the original expected time. This is the third time we have used Tile Merchant to buy artificial grass and we have always been pleased with the grass and the service.
June 28, 2026
Reply from Tile Merchant
Dear Sheila,
Thank you very much for your wonderful review and for being a returning customer.
It’s fantastic to know you’ve chosen us three times already for your artificial grass needs, and we truly appreciate your continued trust and support.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Arthur,
Thank you very much for your review. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
The online shop had everything I…
The online shop had everything I needed. They quickly delivered the goods. Unfortunately, grout bucket was damaged, but after my email the customer service very promptly sent a replacement for free and with no problem. Great experince. The only thing I would like to ask them is to have a proper colour samples with clear colour numbers, so that I could better see what I am buying.
June 7, 2026
Reply from Tile Merchant
Dear Timur,
Thank you very much for your excellent review. Thank you also for your suggestion.
We will certainly take your feedback on board and review it internally. Just to mention, our free cut samples include the product name and colour indication on the back, making it easier to identify the exact tile, paving, wall panel or artificial grass sample you have received.
We really appreciate your support and hope to help you again with your next project.
Kind regards,
Tile Merchant
Reply from Tile Merchant
Dear Philip,
Thank you very much for your review. We are delighted to hear that our team was able to assist you over the phone and provide the help you needed.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Tile Merchant
Courteous, knowledge and good value
Each time I find them to be professional, courteous, knowledgeable and good value.
I will be back 👍
June 19, 2026
Reply from Tile Merchant
Dear Mr Kelly,
Thank you very much for your wonderful review.
We really appreciate your continued support and look forward to welcoming you back soon.
Kind regards,
Tile Merchant
Helpful staff for our first enquiry to…
Helpful staff for our first enquiry to sales and collection point
June 17, 2026
Reply from Tile Merchant
Dear Dermot,
Thank you very much for your kind review. We appreciate your support and look forward to helping you again with your next project.
Kind regards,
Tile Merchant
Assistant very helpful as are sample…
Assistant very helpful as are sample tiles available. Long time waiting at collection door to receive order.
June 16, 2026
Reply from Tile Merchant
Dear Jacqueline,
Thank you very much for your feedback. We are delighted to hear you found our team helpful and that you were happy with the sample service.
We are sorry to hear there was a longer wait when collecting your order. We appreciate your patience and will share your comments internally so we can continue to improve the collection experience.
Kind regards,
Tile Merchant
Incomplete orders
Incomplete orders, bad customer support, and no refund for missing items.
I’m not recommending this company.
update (30 June 2026):
I did not ask for credit; I've asked for a refund; no one contacted me. I will wait until the end of the week for a refund for the undelivered items, and after that, I will call my bank to request a chargeback.
June 4, 2026
Reply from Tile Merchant
Dear Sapway Solutions,
We are surprised to read this feedback, as our customer service team was in contact with you by phone regarding the missing items.
During our conversations, a refund was not requested. Instead, you asked for a credit to be applied to your account, which has now been processed. A confirmation email was also sent as requested.
We always aim to resolve any issues as quickly and fairly as possible.
Kind regards,
Tile Merchant
#### Update (30 June 2026):
Just a quick update to let you know that the refund was processed this morning.
If you have any questions, please let us know.
Thanks and kind regards,
Tile Merchant
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