Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles... See more
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Originally bought bathroom furniture, went back to buy tiles. Great service and really competitive prices. I have to say that when I ordered all my goods the lads on the shop floor were excellent, giv... See more
Sample service provided was very good. Second time I have used company. However, delivery expensive especially when damage to a number of items and a pain filling in the form and difficulty attachi... See more
Company replied
From ordering online to delivery to my door was seamless. The delivery driver called ahead to let me know when he would he at my door which was bang on time! Wouldn’t have any hesitation in recomm... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Was told end of June for my tiles
Was told end of June for my tiles, now you have added another month? This is not how to deal with your customers, had this planned with workmen, so have had to delay with them,
June 8, 2026
Reply from Tile Mountain
Thank you for your feedback. We are sorry for the delayed restocking date for the tiles that you ordered from us.
We are pleased that we have now been able to investigate this matter further and that we are able to deliver your tiles as requested.
Kind regards,
The Tile Mountain Team.
Great product and very speedy well…
Great product and very speedy well communicated delivery
June 17, 2026
Great tiles but to sparkly
Great tiles but to sparkly . We have now found the right ones.
June 10, 2026
Great Tiles
Easy ordering, quick delivery and the tiles look as good as they did online.
Very pleased and would use them again.
Thank you
June 17, 2026
Delivery of a sample was great
Delivery of a sample was great, unfortunately the sample is not what we want. We are reviewing our requirments.
June 16, 2026
Amazing people
Amazing people, amazing quality at an affordable price. Well worth a visit.
January 24, 2026
Beautiful tiles and only a couple…
Beautiful tiles and only a couple broken in transit; I bought enough to cover this. Super fast delivery, very happy. Thanks
March 11, 2026
Excellent Service
I had a fantastic experience with Tile mountain when purchasing tiles for my bathroom. The quality is excellent with a great selection of styles, colours and finishes to choose from. All staff were friendly one staff member Shayan helped me find the perfect tiles, he was patient, professional and genuinely happy to help. The finish result looks amazing and I’ve received so many compliments. I would definitely recommend them to anyone looking for high quality tiles and outstanding customer service.
May 20, 2026
Unprompted review
Excellent Customer Service
I bought tiles for a house which is undergoing complete renovation and unoccupied, meaning I needed sufficient prior notification of the delivery time to be able to ensure someone was there to receive the tiles. Rabia Idrees in Customer Service was extremely helpful in ensuring that the carrier was advised of the circumstances so that the delivery was received at a convenient time. I was worried on ordering initially but Rabia's professional and understanding communications reassured me that it would work - and it did.
June 29, 2026
Unprompted review
Helpful staff, good quality products…
Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles it was easy to order through the shop, again really good customer service and there was extra discount because of the quantity of tiles ordered. Excelling service snd quality products.
June 9, 2026
I ordered grey floor and walls tiles…
I ordered grey floor and walls tiles they’ve been laid but the grey tiles on the wall don’t match the grey tiles on the floor. It’s nothing to do with the lighting. nothing to do with the order number as it’s been double checked and informed the shop about it and the shop decided to tell me you will get two different effect. Bit late for that now.
June 9, 2026
Reply from Tile Mountain
Hi Claire,
We're sorry to hear that you remain disappointed with your purchase.
We have now completed a full review of your order and can confirm that the products supplied are the correct tiles. The wall and floor tiles purchased are two different products, and as such, they are designed with different finishes and shade characteristics. As they are different products manufactured at different times, they will also have been produced in different batches, which can result in slight shade variation. While they are intended to complement one another, they are not manufactured to be an exact colour match.
We appreciate that this may not have met your expectations, and we're sorry that you are disappointed with the final appearance.
Best wishes,
The Tile Mountain Team
Brilliant sevice
October 8, 2025
Fantastic range of tiles
Fantastic range of tiles . Knowledgeable and extremely helpfull staff . Would definitely recommend .
June 16, 2026
Placed order online said the tiles were…
Placed order online said the tiles were in stock for delivery in 2-3 days. 48 hours later received an email to say out of stock and not available for delivery for approx another week. (1stJuly)Was assured that any change I would be notified of further delay. No communication further received. I went on to the website to check back in stock date for my product and noticed it said back in stock 10th July! I called to confirm if this was correct and it was. Lack of promised communication about delays! Cancelled order, very disappointing.
June 14, 2026
Reply from Tile Mountain
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with an out-of-stock item. This is not the level of service we aim to provide, and we understand how disappointing this must have been.
We have raised your feedback internally and will use it as an opportunity to review and improve our processes to help prevent this from happening again. Thank you for bringing this to our attention.
Kind regards,
The Tile Mountain Team.
Good delivery and quality of tiles
June 16, 2026
Damages sorted swiftly
Easy to order, samples arrived on time and delivery of LVT arrived on time. We did have two packs damaged however it was dealt with swiftly and fast by Seemab. Damages happen all it matters how you deal with it! I would highlights recommend and will use them again.
June 30, 2026
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish at Tile Mountain. A vast range of product and great customer service throughout. Looking forward to returning.
April 17, 2026
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