Timberland Motorhomes Reviews 

CUSTOMERS NOTICE

I know the owner of Timberland Motorhomes, as a company they refuse to subscribe to trustpilot. Unfortunately they cannot respond to the reviews good or bad.

Any company can come up against customers you can't always keep happy, no they are not perfect and they do have staff that sometimes I have to question but deep down I feel the staff do there best.

The worst thing about motorhomes are sometimes getting parts, even more so since covid. As specialist parts are that and are at the hands of the manufacturers.

The owner of the company gives his personal mobile and email to every customer who purchases. Customers sometimes love to complain, some of the complaints on here are not actually customers and the other few have never made contact.

Timberland Motorhomes do there best for all customers. The staff know there is a problem if a customer has had to contact the owner.

Any customer who is genuine can contact the owner with on the personal letter you will received when purchasing your motorhome.

Cannot praise these shysters even though they offered £50 for us to do so.We spent near on £70k on a brand new motorhome and they ripped us off tremendously with our part ex.They left ONE mile of diesel in the tank and it was longer than that to the nearest station.An EMPTY gas bottle, fobbed us off with the faults we found on the van and got very uppity with us when we questioned them. Would rather rip my eyes out than ever go back to this joint.AVOID even if they offer a free brand new van - it’s not worth the aggro. Horrendous company.Terrible customer service and no respect when you have given them your life savings.

Bought our 1st brand new motorhome from Timberland in October ‘23. We traded in our previous Burstner which had ironically come from Timberland originally.
I’ve just returned home from having some warranty work done and wanted to praise Lee, Julian , Aaron and team for looking after us. They have been attentive and ensured that they got to the root of our problems.
From my experience ,and as a long standing Motorhome owner, a motorhome has a lot of parts that can go wrong and there is always something that needs some attention at some point.
I have always communicated any issues (if dealer based) to Timberland and they have always responded.
Thanks guys , keep it up.

Today we were meant to be buying a car off these guys. We live over 1.5 hours away. We had a phone call at 10.30 to be made aware someone else was coming to look at the car at 1pm ... We were already on our way and were told "the balls in your court". Half an hour into our journey another call came being told we would have to wait till 2pm to see the car as he had other appointments, that's fine we will wait around chesterfield area and kill some time. 1pm comes, another phone call telling us to wait till 2.30, once again the car was worth the wait so we were happy to wait another 30 mins, with the impression the car was ours if we came to view it.

2.28 - 3 minutes down the road from the shop, finally on our way, another phone call. "Car has been sold by a colleague sorry"

1. Why couldn't we see said colleague ?
2. Why was the car sold when the 'ball was in our court'
3. What a waste of a day, no apologies no nothing. A whole day spent pissing about for this one car, only to be told 4.5 hours after we set off that the car was sold.

Poor customer service, poor management, poor communication.

What a waste of time. Unless you're looking for an overpriced caravan DON'T waste your time like we have !

An absolute disgrace , purchased a brand new motorhome for 92k . After getting to their premise following a 51/2 hour train journey the motorhome had a smashed back light and a wiper blade missing plus was extremely dirty on the outside . I had to wait an hour for them to take the light and wiper blade off another motorhome , then they were so rude just left the keys on the desk and walked off, I had to go and ask the receptionist for a receipt . There was just enough diesel to get me to the nearest garage 13 miles worth of diesel . After getting it home and taking it out it was so bad I employed had an independent motorhome assessor to inspect it and his report itemised 34 faults , the worst being leaking badly through door . I rejected the vehicle within the legal timescale but, as it was paid for in full they didn’t accept and then wouldn’t reply . I took legal advice the solicitor wrote a letter which they ignored . Eventually the solicitor advised if I took them to court it could take up to 18 months and be very expensive . I part ex the motorhome at a loss of £11,000.00p after only using the motorhome twice . This company are a disgrace to the trade and I would advise people not to deal with them there are far better motorhome dealers around , if you do it will be a costly experience ! I have had 7 brand new Motorhomes and never experienced anything like this , they must be the worst company in Britain by far .

Wouldn't touch them with a barge pole.
Very nice till they take your money.
Not a good motorhome, too many faults on collection.
Hand built by amatures on basic wages.
Buyer beware.
Ignore this at your own cost.
I have noticed that Timberland are now as previously, getting staff and friends to post positive reviews for them. Well they won't get them otherwise.

Excellent customer service and lovely staff. Not given the hard sell but listens to what you are looking for. Good knowledge of vehicles sold.
This is our second purchase would highly recommend timberlands

Julian who dealt with us was so helpful,even though we live a couple of hundred miles away he sorted a couple of small problems out .
Would recommend this company to anyone wanting a motorhome.
All the staff where pleasant and helpful.

Please dont get involved with these guys
Aftersales are shocking. Excuse after excuse. Lie after lie.
Dont sort issues.
Everyones always on holiday.
Wish I had never got involved

We purchased a brand new motorhome from them last year and it was the biggest regret we’ve ever done. After sales are zero, it was once we’d payed your at their mercy.as pensioners I’m so glad i had great family support to help me
So many issues the van turned out to be not fit for purpose,not what you’d expect when spending over £64,000
They are full of fake promises we had six months of them fobbing us off in the end we took legal advice and on the very last minute they agreed to settle out of court
If there’s one thing I must say is AVOID and go to else where !!!!!!
This company I’d rate a Zero from start to finish

Excellent service from start to finish. Our sales person
Connor was extremely helpful very knowledgeable and answered all our questions. Can not wait to collect our motorhome and begin our new adventure. Connor is a great ambassador for the company.
Patricia Whitaker.

Went for a look around as were thinking of buying a Motorhome. Explained we were newbies to Connor who took the time to explain and answer all our queries and even told us what to look out for should we buy from a private seller. Ended up buying ! Connor was friendly and helpful throughout and did not pressure us. I like that we were left to look around without being bothered . Can’t wait to fetch the van

There as about as much use as a fart in an astronaut suit zero friendly no communication skills

We had dreamed of purchasing a motorhome as nearly retired and wanted to explore the UK and Ireland. We were first time buyers and was dependant on the the sales team being helpful and supportive; in the beginning was but after purchase very unhelpful and uncaring.

Went to Timberland and had a good look around and decided to purchase one of their motorhomes.

Managing Director said its all good and the mechanic gave us a tour of the motorhome and a very brief demonstration inside the motorhome (under Covid restrictions).

The motorhome was not hooked up to electric but the gas was. Was showed the gas hob working but not the oven. Was not showed water pump heating shower sinks x2 etc. The motorhome stated on its description that it had an electric step and reversing camera. No camera was there and electric step had been replaced by a manual one.

Went to pick up our motorhome paid the balance and drove it home. At home checked all systems and this is what we had:

1. Pump was broke so not hot/cold running water
2. TV antenna was broke
3. Had manual step up not electric
4. Had no reversing camera
5. Shower tray all cracked and if shower had been working would have flooded inside and would cause underfloor damage and dampness
6. Main door lock was broken
7. Door fly screen damaged
8. Lock to Storage Gas Toilet Cassette Water tank all seized up so could not open
9. Oven did not work - needed a thermocouple
10. Blinds on windows did not work
11. Heating did not work
12. Fusebox kept continually tripping
13. Bathroom Sink in under cupboard was leaking
14. Bathroom sink tap broken
15. Toilet would not flush
16. Waste tap underneath broken

Contacted the mechanic and they said to return the motorhome list the jobs that was required and they would repair under warranty.

Returned the motorhome and waited a good 6 weeks than was contacted by the mechanic, saying all done come and collect.

On arrival, the Managing Director and another sales person said, the mechanic will bring the motorhome around and all our repairs completed. Sadly on inspection no jobs had been carried out.

Told mechanic to keep the motorhome until all jobs were repaired. 1 month passed and some jobs repaired except the shower tray had not been repaired, also all locks still seized up.

Had no choice had to report Timberland to Trading Standards and they had 1 month to repair everything, which they did. This experience was stressful and frustrating.

If you are considering purchasing a motorhome from Timberland think it through make sure all motorhome functions are in good working order before any money is exchanged.

However, once you have purchased aftercare and sales is dismissive and the Managing Director will not help or care about you.

The mechanic did repair all the jobs outstanding and we really felt like they were very undervalued and taken for granted by the management.

Our motorhome was not fit for purpose at the beginning, repairs were done, but you have to be prepared to wait and in our case take them to Trading Standards.

Really think before choosing a Timberland Motorhome. Very obliging at the sales and purchase stage, not very helpful and caring at the aftersales stage stage.

Called at Timberland on an off chance.
Although the Sales team were helpful they have a " no pressure tactics approach".
Saw a 16 year old Motorhome that we loved and Timberland fixed the age/use related issues without any fuss.
Timberlands owner is very approachable and sorted a minor problem immediately.

We visited Timberland with a view to buying a new or used motorhome. It would have been a cash purchase, but we got the impression the two salesmen who came out could hardly be bothered to speak to us. We got the strong impression they did not rate us as serious "prospects" as buyers, which we most certainly were. They told us just to look at the motorhomes on our own. They said that they were all open and unlocked, but several that we were interested in were not unlocked.

We did need advice, as we were wanting a motorhome on which we could carry a motorscooter. There are complicated factors involving weight of motorhome, overhang from back axel, overall weight back axel can support, etc. which have to be taken into account when assessing whether a motorhome can carry a scooter legally and safely, but we had to discover this information from Google searches.

The sales staff refused even to take our contact details, saying "just keep watching our website."

The general attitude of the sales staff was offhand and that they couldn't be bothered.

Needless to say, we will not be going to Timberland again or buying a motorhome from them.

Unbelievably poor service. Agreed to purchase a Burstner Motorhome.Travelled the same day (Sunday) 120 miles one way to find that the lazy salesperson had not even bothered to check the correct specification of the Motorhome that we had been discussing for 20 minutes on the phone. Arrived on site, no welcome, the salesperson showed us the Motorhome. A 2 berth, not 4 as we had agreed. Complete waste of time. MD then got involved and we agreed to purchase another Motorhome for 7K more. Paid a 2K deposit and waited for September (71 plate). They rang back 2 days later, did not introduce themselves and advised me that the deal had gone sour and that they did not like my attitude and were cancelling the sale. Over promised and woefully under delivered. Only consolation is that the £70K Motorhome we were buying is still on the Lot unsold. I can assure you that there are far better dealers out there who will not mess you around. I bought elsewhere. In my opinion AVOID this place!!

In response to Timberland`s reply to my recent Google review. Their response is in fact 50% accurate. I did use two expletives, both of them in the outside display area. They were directed squarely at the salesperson that handled our initial enquiry. I called him a useless s*d and thanked him for wasting our Fi*g time. I then visited the showroom and asked the young lady at reception if the MD or a senior director was available, she confirmed that she could get her father (The MD), who appeared in the showroom. I asked if we could sit and discuss my complaint in private but he insisted that we remain in the showroom. I discussed my personal dissatisfaction with the way in which my enquiry had been handled and the poor performance of the salesperson. In response, I was invited to review the stock once again and that a deal was in fact possible. Timberland would rather me leave as a satisfied customer than an unhappy one. My wife and I chose a more expensive vehicle to which would be fitted at Timberlands expense a TV, TV Ariel, an Alarm, plus a full tank of fuel. A £500.00 discount was also offered plus a Hamper as a goodwill gesture (this is contained within our purchase Invoice 15.08.2021, a copy of which I still have).
Had anyone used the type of language in front of any of my 3 daughters, that you had implied that I had used in front of yours, they would have been escorted off site immediately and politely requested never to return. However, you were so devastated by my behaviour that you instead allowed my wife and I to remain on site for a further one and a half hours, negotiate the sale and pay you a £2000.00 deposit. You have further embarrassed yourselves and displayed a terrible lack of judgement in attempting to discredit your customers in order to disguise your own shortcomings. Shame on you.

I seem to have touched a nerve! however, I am afraid that this must be my final piece of correspondence with you concerning this matter.
Three things that may help to improve your feedback score (in particular your 5 x 1 star ratings on Yell).

Spend more than 1 day a week on site, as you had stated to me that you do. In doing so you are letting yourself, your staff and more crucially your customers down. Staff requires leadership and without it chaos eventually ensues.

Concentrate on improving your customer experience. Reflect upon feedback and learn from it, be it good, bad or indifferent. Remember, someone has felt so aggrieved by your companies actions that they have taken valuable time from their day to express their concerns with you (also, you do realise that the remarks made here by you are actually visible to the general public)? Use all feedback as a resource to continually train, develop and re assign your staff.

Finally, Micro manage your business for the next 12 months. If you spend as much time concentrating on that as you seem to do defending your reputation, your Daughter may just stand a chance of actually inheriting a business someday.

Avoid until Management has addressed some fundamental issues

Purchased a motor home last year(2021) After market sales disgusting. Travelled once then no heating, we rang the company explained the problem they were very nice said JULIAN would ring back! After a few days with no call back we rang again spoke to Julian went through the obvious try this try that (which we already had)still no joy leave it with me I will have to speak to whale, weeks went by still no response rang back again was told it’s the re-set button which it clearly wasn’t as it was doing it’s job! Still waiting for Julian to get back to us after months of waiting now taking it to a third party to get sorted at our expense. 50k may not be a lot to them but it is to us. We will never purchase from them ever again