Timbuk2 Reviews 

Repair to Like-New is Even Better than Brand New!

I cannot tell you all how happy I am to get two much-loved Timbuk2 bags back, repaired to like-new, after 15+ years of hard use. Some damage was covered by warranty, the rest of the repair was priced at a bargain. "SF Made" -> SF Renewed. Timbuk2 has earned my loyalty for all my family's durable bag needs.

it’s been a week and my product has not shipped

I've had this particular Timbuk2 bag since 2013, and although it was still doing a great job, there was a lot of wear and tear to say the least. The inner lining had been shredded and the reflective trim had fully worn. Although the repairs didn't fall under the warranty, it only cost $35 to get my bag looking as good as the day I bought it. Thank you guys so much!!!

I wouldn’t know if the bag is well made or not. After paying for the bag upfront and waiting for over two months: while contacting the company by email and phone, they decided they lost it and would expedite sending me one. No, discount, no little “hey my bad trinket”. I won’t be finding out the quality of their bags any time soon with service like this.

They didnt deliver my satchel on time. It was a carry on bag. They wouldn't help me in anyway. I didnt want to converse with my old landlord sort it out.
I was guaranteed delivery on time and it wasn't. They did nothing.

Great experience!

I have an almost 20 year old computer bag that I adore that was discontinued years ago and it's now been repaired twice free of charge under the lifetime warranty policy. It's been used almost daily the whole time I've had it and it's been all around the word with me. I have beat the hell out of it. I also own 4 other custom Timbuk2 messenger bags, one of which is 30 years old and still going strong. I also have 6 more messenger bags that my students use as sound bags. Simply put, they last forever and if something goes wrong you're covered. There's just not many companies out there anymore that make such a great product that also has a lifetime warranty. You can't go wrong with them.

Timbuk2 completely stands behind their products. They repaired my bag free of charge (because they back up their bags!), and they did it quickly and hassle free. I am a devoted Timbuk2 user for life!!

Super slow to ship. Took 1 week for them to ship the item. Is this 1980?

The roller board quality is solid. However, when the handle broke, customer service sent me a new handle part to install myself. This required removing and then installing over 30 screws which in my option were not meant to be replaced as several of the receiving threads stripped during the process. Wished customer service would have just sent a new bag.

I own several Timbuk2 bags. Thank you

Easy drop off for warranty repair at store and super fast repair, less than 2 weeks.

Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran into an issue, their team went completely above and beyond to find a hassle-free solution. It’s rare to find a brand that stands behind their products like this. Highly recommended!

Timbuk2 makes a great product. That they truly make it to last forever is grand. In a world where many times obsolescence is built in, at Timbuk2 if it needs a little love after 10 years or so, THEY’RE IN. They rehabbed my beloved custom designed bag and made it as good as new. Just amazing. Thank you!

A trusted brand that I can depend on for decades. I just purchased my fourth bag, and very excited. Easy to use website and quality products.

The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options within a few days. I shipped my bag, and again the response after it was received was fast. The cost to repair the bag was very reasonable, and the repair process happened much faster than I anticipated, and when I received my bag back, the inner liner that was repaired looks fantastic and brand new. I whole experience was great, and communication along the way was so critical to such a positive experience. I'll gladly support and recommend Timbuk2.

I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else about the bag was still pristine, and I didn't want to lose the bag.

The support team was fantastic about walking through the process of replacing the lining. I was also able to request new features including the laptop sleeve and cup holder, as well as a handle. The price was super reasonable, the experience was smooth, and I got exactly what I wanted.

ALSO, at no point did I have to interact with an AI agent!

I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping back to me (I paid to ship it to them instead of dropping off at a store). I have had a Timbuk2 bag of some sort for over 22 years, and I'll never choose anything else!

No delivery, no tracking