Tiny Box Company Reviews 3,618

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness and elegant appearance, which often exceeds expectations from website images. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged to prevent damage. Reviewers also appreciate the excellent service, including good communication and the ability to order small quantities, making it ideal for small businesses. However, some customers also noted issues with delivery, including lost or damaged packages and delays from chosen couriers. A few other people also felt that the quality of some items, particularly customized orders, did not meet expectations, with issues like misaligned magnets or incorrect branding.

What people talk about most

Product

Consumers find product to be positive, consistently praising the high quality, sturdiness, and elegant... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speedy and quick delivery,... See more

Order

Users describe positive interactions with order, highlighting prompt communication, efficient processing, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied


Company details

  1. Packaging Supply Store

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product. Great service. Rapid delivery. Sensible pricing.

January 4, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review (:

Rated 5 out of 5 stars

Great experience!

Great quality items. Quick delivery and very well packaged! Very professional company!

January 3, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Excellent quality and price

Excellent quality, excellent price and brilliant speedy secure delivery. Easy website to use and good selection.

January 3, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Will forever be my go to for my jewellery packaging.

January 3, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review (:

Rated 4 out of 5 stars

Boxes weren’t scored so hard to fold

I really like the eco friendliness of all the products which is what drew me to ordering but I’m a little disappointed as quite a few of the boxes were not scored so it was really hard to put them together and then they didn’t look very neat.

January 1, 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review. I am sorry that you were having issues with the fold lines on the boxes. They will be much easier to fold one way than the other. If you think there is an issue, please always send us images to hello@tinyboxcompany.com asap, and we can take a look into it for you and, if necessary, send out replacements.

Rated 5 out of 5 stars

I have bought from this company several…

I have bought from this company several times now and will always return. The product is exceptional. Well designed , great quality and is wonderful for packaging my jewellery in. It fits perfectly with the values of my brand so I am proud to send out my product in tiny box packaging.

December 31, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review. We're so glad that you were happy with your orders and keep coming back!

Rated 5 out of 5 stars

Excellent product and service

Excellent product, prompt delivery, and very carefully packed so that the boxes were not damaged in any way. Very pleased with quality and service, and will be ordering again. Would highly recommend.

December 27, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review! We're so glad that you were happy with your order (:

Rated 5 out of 5 stars

Amazing service I ordered just one small box and was…

I ordered just one small box and was worried that it might get damaged in transit. It arrived in three days, very well protected inside a bigger box. Amazing service for an item that cost less than £1! I highly recommend The Tiny Box Company.

December 19, 2025
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Reply from Tiny Box Company

Thanks for your lovely review!

Rated 4 out of 5 stars

First ord

First order sent wrong and 1 piece missing, boxes weren’t quite as expected. Replacement order (matchbox) arrived too late so not a great start.

December 17, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review. I am sorry that there was an issue with the order. I can see that a replacement order was sent out on the 23rd December on the 2-5 working day service with Evri and was delivered on the 27th, which was within their delivery timeframe.

Rated 5 out of 5 stars

Prompt delivery!

Prompt delivery and products were spot on 👍 So cannot fault. All good.

December 17, 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thanks for your review!

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