Tiso Reviews 

Great friendly service from start to finish

Great service. Ordered to collect from store and the item was available the same afternoon. Good quality helmet excellent fit and desirable colours. Good price also.

Great selection of products with detailed information. Easy to order and quick delivery.

Fast delivery and great trousers that are different from the norm. Always find TISO have Brands that are lesser known but of great quality. Always have a look if after stylish but very function/technical clothing or shoes. Great price for the item I bought.

Great item, fast delivery and an amazing price. I was let down by Go Outdoors on a tent but Tiso stepped up to dave the day. I would highly recommend.

Ordered a jacket via click and collect. Received it within a week. Staff in store were very helpful.

Staff very helpful

Great price for my new Meindl walking shoes and fast delivery. What's not to like!

Easy order process and prompt delivery especially as this is a remote rural location

Excellent tee shirt at a great price with quick delivery

Jacket arrived on time no problems with ordering good process

Ordered received absolutely amazing product great service may order another

Delivery was fine and Bike arrived safe and undamaged.
Setup of the Bike was a bit rubbish though, really long break cables look untidy, no air in the front suspension, tires pretty much flat, dropper post stopped working after a few goes, had to take it all out and reinstall with new cable. Something up with the brakes as well so looking into that next.

Arrived rapidly. Great service from Tiso as always.

Good service. Prompt delivery.

Didn't manage to get the colour i wanted due to a scratch on the frame which happened to be the last one of that size and colour way in stock. I then got the black version and I've got a scratch on that too straight out the box so im not overly happy with my experience.

Fast delivery and competitive prices. Great product

★☆☆☆☆ Absolutely Terrible Company – Avoid at All Costs

I rarely leave negative reviews, but my experience with Grahan Tiso Bike Company has been so frustrating that I feel obligated to warn other customers.

I ordered a bike for my son's birthday well in advance, expecting a professional company to deliver on the date they promised. Instead, the delivery was delayed twice, and both times there was no satisfactory explanation. The company kept moving the delivery date while failing to provide clear information, accurate updates, or any genuine concern for the inconvenience they were causing.

This wasn't just an ordinary purchase. It was a birthday gift for my son, and the timing mattered. My son had been looking forward to receiving his bike on his birthday, but thanks to this company's incompetence and failure to honor its commitments, that never happened. Watching a disappointed child because a company cannot do what it promised is extremely upsetting.

What makes the situation even worse is the poor communication. Customer service was unhelpful, and every interaction felt like I was being given excuses instead of answers. If there were genuine issues causing the delays, the company should have been transparent from the beginning rather than leaving customers in the dark.

A business that takes customers' money should also take responsibility for delivering its products on time. Grahan Tiso Bike Company failed on both reliability and customer service. The entire experience felt disorganized, unprofessional, and completely disrespectful of customers' time and trust.

I understand that delays can occasionally happen, but delaying an order twice without proper communication is simply unacceptable. Companies are judged not only by the products they sell but by how they treat customers when problems arise, and in this case the company failed badly.

I deeply regret ordering from Grahan Tiso Bike Company. What should have been a happy birthday surprise turned into stress, disappointment, and frustration. I will never order from this company again, and I would strongly recommend that anyone considering a purchase look elsewhere unless they are prepared for missed deadlines, poor communication, and a complete lack of accountability.

Save yourself the frustration and buy from a company that actually values its customers.