Phoned in due to my alarm system being down and it was amazing service. Phoned in the day before had them out first thing the next day, Call handlers were so kind and polite, gave me accurate informat... See more
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This company is completely unreliable. We accepted their quote to replace an obsolete alarm system, but have given up trying to get them to actually install the system. After several attempts to sched... See more
Engineer came early in the morning. Carried out a thorough examination on our burglar alarm and discovered the fault quickly and efficiently. First class service from call to report fault to repair. E... See more
Company replied
Great price and even better installation - engineer clearly good at his job. Arrived on time as prearranged and very tidy in the work that was done - no visible cable runs at all. He also explained ho... See more
Company replied
Company details
Written by the company
Titus Fire & Security company that takes your safety seriously. Our years of experience at the sharp end of the security industry are your assurance that the CCTV systems we design and install will be as effective as we can make it, yet remain supremely user-friendly. Contact our Fire & CCTV Installers today for a free quote.
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Phoned in due to my alarm system being…
Phoned in due to my alarm system being down and it was amazing service. Phoned in the day before had them out first thing the next day, Call handlers were so kind and polite, gave me accurate information and ETA. Will definitely be back !!!
March 26, 2026
Unprompted review
The engineer was very helpful and…
The engineer was very helpful and explained everything, was very simple process
April 7, 2026
Unprompted review
Quick and friendly service Called and…
Quick and friendly service Called and booked in customer service on phone was great engineer that came was helpful with helpful me get the right CCTV system that I need price was good and was even able to do the work same day and he even made sure I was OK with how to use system before he left
April 2, 2026
Unprompted review
Paul was incredibly helpful and did a…
Paul was incredibly helpful and did a great job with the camera and alarm installation. 5 stars.
April 6, 2026
Unprompted review
A good and knowledgeable company
Responded very quickly to my request for a system Ring alarm check. The service engineer was friendly and knowledgeable, he took the trouble to explain how to check the health of the full alarm system. Would highly recommend this company.
July 22, 2025
Unprompted review
This company is completely unreliable
This company is completely unreliable. We accepted their quote to replace an obsolete alarm system, but have given up trying to get them to actually install the system. After several attempts to schedule the work we finally confirmed a date and time, but they never showed up, and did not even bother to call. When asked about this, the rep, a guy named Quinten said that someone had deleted his calendar and they lost the work order. Since then we have had more equally thin excuses. We have now gone to another supplier. I suggest you do the same.
March 28, 2025
Unprompted review
Quick and efficient service
Quick and efficient service. Called me back the same day after I made an online enquiry. Paul came to fit my bracket and was friendly, tidy and very competent. Fitting took about 1 hour which was much quicker than I thought. Would definitely recommend the service to others.
January 9, 2025
Unprompted review
Reply from Titus Fire & Security
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Titus Fire & Security
We Had our burglar alarm and cctv…
We Had our burglar alarm and cctv system fitted today for our bussiness.
Very happy with it all.The engineer even took extra time to explain how to use the system so I was satisfied and understood everything .
●Professional service
● arrived when they said they would
January 9, 2025
Unprompted review
Reply from Titus Fire & Security
Dear Sir,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Titus Fire & Security
Visit to a fault from Paul on 27th nov
Visit to a fault from Paul on 27th nov
Give him 5 stars fault fixed successfully
November 27, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Madam,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Titus Fire & Security
Shocking customer service
Shocking customer service . I waited in on 4 occasions for an engineer to visit to refit a censor that has fallen off cutting out the signal to my system.
No one turned up and when I finally got through to someone the company said they no longer have an engineer working in my area.
What am I supposed to do now to get this issue fixed as no other alarm companies will touch it. I’m mid 80s so need a solution .
Really disappointed
November 4, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Sir/Madam,
We sincerely apologize for the inconvenience and frustration you experienced with our service.
Please contact our customer service team at your earliest convenience so we can make this right.
Please contact us on 0300 373 0726.
Thank you for bringing this to our attention.
Sincerely,
Titus Alarm & Security
Timewasters
Don't change your plans to accommodate this company - they won't bother you by turning up to multiple pre-arranged appointments, and will just waste your time causing elevation of your stress and anxiety levels beyond acceptable limits. Try anyone else instead
July 18, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Mr. Greenfield,
We deeply regret hearing about your negative experience with our service. Please accept our sincere apologies for the inconvenience caused by our failure to honor the pre-arranged appointments. This is not the level of service we aim to provide.
We understand how frustrating and stressful it must have been for you, and we are truly sorry for any anxiety this situation has caused. Your feedback is invaluable, and we are taking immediate steps to address these issues to prevent them from happening in the future.
To make things right, we would like to discuss your experience further and see how we can rectify the situation. Please contact our customer service team at customerservice@aerial-install.co.uk at your earliest convenience.
Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust.
Best regards,
Customer Service Team
Titus Fire & Security
Titus Fire and Security
Great price and even better installation - engineer clearly good at his job. Arrived on time as prearranged and very tidy in the work that was done - no visible cable runs at all. He also explained how the system worked in words I could understand - would recommend this company without hesitation
June 3, 2024
Unprompted review
Reply from Titus Fire & Security
Dear John,
Thank you so much for your fantastic review and for taking the time to share your experience with Titus Fire and Security!
We are delighted to hear that you were pleased with both our pricing and the installation. It's wonderful to know that our engineer arrived on time, performed the job tidily, and ensured no visible cable runs. We strive to provide not only high-quality installations but also clear and understandable explanations of how our systems work.
Your recommendation means a lot to us, and we truly appreciate your trust and support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing Titus Fire and Security!
Best regards,
Customer Service Team
Titus Fire and Security
Quick and trustworthy!!
Quick and trustworthy!!
The engineer was very helpful and took great care in installing the cabling throughout the house. He even took the time to show me how to download and use the app through my phone.
Fantastic service!
May 3, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Patricia,
Thank you so much for your glowing review and for taking the time to share your experience with Titus Fire and Security!
We are thrilled to hear that you found our service quick and trustworthy. It's wonderful to know that our engineer was helpful, meticulous with the cabling installation, and took the time to assist you with the app on your phone. Providing exceptional service and ensuring our customers' satisfaction are our top priorities.
Your feedback is incredibly valuable to us, and we truly appreciate your kind words and support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing Titus Fire and Security!
Best regards,
Customer Service Team
Titus Fire and Security
Very happy with my CCTV
Very happy with my CCTV and the service I received! The engineer was very helpful and took the time to show me how to work the app. Cannot recommend this company enough!
June 24, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Jordan,
Thank you so much for your wonderful review and for sharing your experience with Titus Fire and Security!
We are delighted to hear that you are very happy with your CCTV system and the service you received. It's great to know that our engineer was helpful and took the time to show you how to use the app. Ensuring our customers are comfortable and satisfied with their systems is a top priority for us.
Your high recommendation means a lot to us, and we truly appreciate your kind words and support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for choosing Titus Fire and Security!
Best regards,
Customer Service Team
Titus Fire and Security
The guys at Titus were great
The guys at Titus were great. My cctv and alarm system brings me such peace of mind.
June 14, 2024
Unprompted review
Reply from Titus Fire & Security
Dear John,
Thank you so much for your kind words and for taking the time to share your positive experience with Titus Alarm & CCTV!
We are delighted to hear that our team provided you with great service and that your new CCTV and alarm system brings you peace of mind. Ensuring the security and satisfaction of our customers is our top priority, and your feedback is truly appreciated.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We value your trust and look forward to continuing to serve you.
Thank you once again for choosing Titus Alarm & CCTV!
Best regards,
Customer Service Team
Titus Alarm & CCTV
Similar review to the last one
Just like the last review. I had 4 days of stress from this company. Numerous promises of phone calls and appointments that never happened. I had to keep phoning them and got every excuse possible. I put my life on hold waiting and had to cancel personal appointments. Affected my sleep
Do not trust this company and their promises
May 20, 2024
Unprompted review
Reply from Titus Fire & Security
Dear Mrs. Barlow,
We sincerely apologize for the stress and inconvenience you have experienced. It deeply concerns us to hear about your negative experience with our service.
Please know that we take your feedback seriously and are committed to investigating this matter thoroughly. We understand the importance of reliability and communication in our service delivery, and it's clear that we have not met your expectations in this regard.
We apologize for any missed appointments and delays in communication. This is not reflective of the standards we strive to uphold at Titus Fire & Security. Your feedback helps us identify areas for improvement, and we are taking immediate steps to address these issues internally.
We would like to discuss this matter further to understand the details and make things right. Could you please contact us directly at customerservice@aerial-install.co.uk? We value your input and want to ensure that we resolve this to your satisfaction.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope for the opportunity to regain your trust in Titus Fire & Security.
Best regards,
Customer Service Team
Titus Fire & Security
Great help, definitely use in the future
John was very helpful and very thoughtful over our phone call, sounds like a genuinely good person, would definitely use you guys in the future.
February 6, 2024
Unprompted review
Reply from Titus Fire & Security
Dear T. temp,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Brilliant Service
Engineer came early in the morning. Carried out a thorough examination on our burglar alarm and discovered the fault quickly and efficiently. First class service from call to report fault to repair. Engineer even called to let us know when he would attend. Brilliant service. Many Thanks
June 27, 2023
Unprompted review
Reply from Titus Fire & Security
Dear Norman Trainor,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Wow!!
Bought a new home, originally had satellite enquiry and then found out they specialise in home security so got a quote for alarm and cameras to. came back next day after installing my dish and now I don't need to look else where for securing My home.
March 8, 2023
Unprompted review
Reply from Titus Fire & Security
Dear Christine Avery,
Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.
It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.
Once again, thank you for your support and for being a part of our community!
Warmest regards,
The installer turned up on time
The installer turned up on time. As it was a wireless installation, there was no mess. The installer tested all of the interlinked alarms to show me that they worked. Very professional job
March 6, 2023
Unprompted review
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