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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, often highlighting specific individuals for their exceptional support. People frequently mention the excellent customer service and efficient service, noting quick response times and effective solutions to various issues, including website migrations and technical problems. However, some customers were dissatisfied with the website experience, citing slow support responses and issues with website uptime. A few other people also felt that the support quality has declined recently, with some experiencing long waits for replies and unresolved problems, leading to frustration and business impact.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Service

People report positive experiences with service. Customers frequently praise the quick response times,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and timely reactions from... See more

Website

Consumers find website experiences to be ambiguous, with some reporting frequent downtime, issues with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I run several sites which i host on TMD. As you know, always you have a situation, wrong button pressed, site stalls, you change some settings and Server error 500 comes up. TMD ALWAYS helped , n... See more

Rated 5 out of 5 stars

In the last 2 days I had an issue connecting my website to a warehouse using API. API connections can be incredibly tricky, I only have a very limited knowledge. With the help of staff at TM... See more

Rated 5 out of 5 stars

Website managing falls under the umbrella of my job. I did not know much about it before starting this job. I have managed ok so far, but without the support of TMD hosting, i would be losing my... See more

Rated 5 out of 5 stars

Couldn't be more pleased with the tech support provided by TMD Hosting. I have only been with them for two months but in that time they have helped us navigate through three different show-stopping... See more


Company details

  1. Web Hosting Company
  2. Business to Business Service

Information provided by various external sources

TMDHosting offers fully managed web hosting crafted for superior performance and speed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Eng / (Saras)

I had a great experience with Eng. (Saras). She was very clever and professional in handling my request. She listened carefully, understood the issue quickly, and provided me with the best solution in a polite and friendly way. It’s always nice to deal with customer service that makes things easier for the client, and Saras definitely did that. Highly recommended!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

"I had an excellent experience with TMD…

"I had an excellent experience with TMD Hosting. Carlos A. was very professional, friendly, and quick to respond. He guided me through the domain transfer process clearly and made everything smooth and stress-free. The response time was perfect, and I truly appreciated his support. Highly recommended!"

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

TMDHosting is the best

When it comes to TMDHosting, set aside their outstanding server speed and uptime, for me it their support and assistance, whenever i needed help or assistance, they are always there to guide me, assist me and even me through.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve had fantastic support from TMD…

We’ve had fantastic support from TMD Hosting—fast, reliable, and always willing to go the extra mile. A special shout-out to Jhan M, who has been incredibly helpful, responsive, and professional throughout. It makes such a difference working with a team that genuinely cares about their customers. Highly recommended!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Rossy!

Website managing falls under the umbrella of my job. I did not know much about it before starting this job. I have managed ok so far, but without the support of TMD hosting, i would be losing my mind.

They have helped me figure out errors, figure out crashes, and were immensely helpful when migrating servers and helping me diagnose issues.

When i first started this job i was extremely nervous to crash our website. TMD hosting (Rossy Specifically) has helped me immensely and have taken care of any issues i have encountered.

Thank you from the bottom of my heart.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support!

The thing I like best about TMD Hosting is that a novice like me has access to 24/7 support when an issue arises. The most recent issue with my site was a weird one but Irfina tracked the problem down and corrected it within hours. I would never have been able to figure it out myself. Thanks, TMD!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quality company

I have used TMDHosting for about 8 years and have always felt they cared about my account. I've always have had an answer to my questions in a few hours and most of the time in less than an hour. Highly recommend them.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

100% uptime is not true

100% finding that support is slow and always needs to be escalated. Then a minimum 5hr turnaround asking for detail that was originally provided and no result. Simple issues are taking more than 24hrs to get resolved.

No where near 100% uptime. My VPS is constantly going down due to excessive server load inspite of us following EVERY recommendation they've offered. It's now atleast weekly that all sites go down. Then a ticket is opened, it gets escalated, a band-aid solution follows and we're back to square one the following week.

This is beyond frustrating so we're now testing alternatives.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Hosting Backed by Exceptional Support

Reliable Hosting Backed by Exceptional Support

As a developer, I’ve worked with several hosting providers over the years — but few have matched the consistency, responsiveness, and professionalism of TMD Hosting.

Their support team is truly exceptional. Whether it’s a technical hiccup, a configuration need, or just a clarifying question, they always respond quickly and with real solutions — not just scripted replies. It takes a dedicated team to truly stand behind developers, and TMD Hosting has done exactly that time and time again.

They don’t just provide hosting — they stand on business. And in today’s world, that kind of reliability is rare.

Highly recommended for anyone who values both performance and people.

July 24, 2025
Unprompted review
Rated 4 out of 5 stars

On their game again…

I have used TMD Hosting for a number of years now, and generally have been very impressed with their support and service. There was a dip in getting adequate response for a period recently, but they're on their game again.

July 15, 2025
Unprompted review

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