Tmtmotorcompany Reviews 

305
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, friendly, and fully transparent throughout the entire vehicle purchasing journey. People consistently mention that transactions are remarkably smooth, quick, and completely stress-free, ensuring that the delivered luxury cars perfectly match their descriptions. Buyers appreciate the personalized attention and prompt communication that make buying a high-end vehicle an absolute pleasure from start to finish. Some reviewers were not happy with communication issues, noting unprofessional staff interactions and unexpected discrepancies regarding vehicle documentation and previous owners. A few buyers also experienced frustrating delays, extra unexpected costs, and felt misled about car specifications and collection dates.

What people talk about most

Staff

Consumers find staff to be positive, professional, and genuinely caring throughout the entire purchasing... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Product

Users describe satisfaction with the product, highlighting that vehicles arrive exactly as described and in... See more

User experience

People report positive experiences with user experience, highlighting a smooth, professional, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a smooth, organized, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been looking to change my car for quite a few months and had spoken to Kristian at TMT about some of the models I had been considering. He went above and beyond to work out exactly what it was th... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a 911 Turbo S from Moh and it has genuinely been the best car buying experience to date. I’ve brought over 30 vehicles in the past 25 years and this latest purchase has to be the... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from the first phone call to Moh. He couldn’t do enough to help and make the experience flawless start to finish. A man of his word and a gentleman. Nothing negative to... See more

Company replied

Rated 5 out of 5 stars

This is the 6th car I have now purchased from TMT Motor Company. I have always received the best advice from the team along with transparent financing options. I gave them a brief and budget as I was... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

305 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(305)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got my Range Rover Sport 3.0 First…

Got my Range Rover Sport 3.0 First addition from TMT and absolutely thrilled with it, every extra imaginable on it and got plenty of punch too! Thank you Mo and the team for a lovely buying experience, what a fantastic spread of high performance cars you have there! Would thoroughly recommend and will certainly recommend and use them moving forward! Thanks again guys!

November 30, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much for your amazing review and recommendation, we really appreciate it. We look forward to assisting you again in the future. Wishing you many happy miles until then.

Rated 5 out of 5 stars

Professional guys

Excellent, respectful service and made you feel valued as a customer, even though far more exotic cars in showroom than the one I was interested in. Very good communication throughout and no pushy tactics at all. A refreshing change from other showrooms I had already visited.

December 15, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Sion for your kind words. Wishing you many happy miles in your new vehicle and please do keep in touch should we be able to assist you again in the future.

Rated 5 out of 5 stars

5* Plus Customer Experience

In my 40+ years of buying cars I have truly never experienced the professionalism that TMT offer. From the enquiry through to the eventual purchase the communication was superb. The quality of service was truly exceptional and the team were always on hand to offer advice, guidance and any help to make the eventual purchase a seamless process. They take away the burden some paperwork process and make each step simple and enjoyable. What an amazing company, team and customer service. Just brilliant so thank you!!!!

November 27, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Jeremy for your kind words, it really is appreciated. Wishing you many happy miles in your new vehicle and please do keep in touch if we can assist you again in the future.

Rated 5 out of 5 stars

Great experience.

Very happy man,

Seamless purchase, these guys are great specifically Moh, kept me updated throughout, organised transport, warranty, arrived bang on time, cant fault anything, will definitely be doing business with them again.

Thanks TMTMotorCompany, Thanks Moh.

November 23, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Oliver for your kind words. Wishing you many happy miles in your new vehicle and please do keep in touch if we can assist you again in the future.

Rated 5 out of 5 stars

Really enjoyed dealing with TMT

Really enjoyed dealing with TMT.
Moh was really helpful from the start of the process right until the end.
We bought two fantastic cars from TMT and will use them again without a doubt.
Fantastic experience 10/10

November 19, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much for your amazing review. Please do keep in touch so we can help you again in the future.

Rated 5 out of 5 stars

Moh was amazing to deal with and made…

Moh was amazing to deal with and made my dream car a reality ! He couldn’t do enough for me and went above and beyond would definitely recommend this company to anyone who appreciates excellent service and professionalism …

November 9, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Simon for your recommendation. We are so pleased we could make your dream come true. Please do keep in touch should we be able to assist you again in the future. Wishing you many happy and safe miles.

Rated 5 out of 5 stars

2nd car that I’ve bought from TMT

2nd car that I’ve bought from TMT. Both times they have given exceptional customer service. I want to say thanks again to Moh, Kris and Lewis. Would definitely recommend them.

November 5, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Nigel for your continued support and business, it is much appreciated. Please do keep in touch if we can assist you again in the future.

Rated 5 out of 5 stars

Taking delivery of my Porsche GTS from…

Taking delivery of my Porsche GTS from MOH was an exceptional experience. The staff were knowledgeable and attentive, making the process seamless and enjoyable. The car itself is a masterpiece—exquisite design, powerful performance, and a thrilling drive. MOH’s attention to detail and customer service truly set them apart. Highly recommended for anyone looking to elevate their Buying experience!

October 19, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Mick for your review and recommendation, we really appreciate it. It was a pleasure doing business with you and we look forward to assisting you again in future when next you are in the market for a new vehicle.

Rated 5 out of 5 stars

Stellar experience

From the minute I walked into the dealership I was given a stellar experience. Couldn’t recommend TMT more, wouldn’t go anywhere else.

June 18, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Chris, really appreciate the kind words. Please do keep in touch should we be able to assist you again in the future.

Rated 5 out of 5 stars

Buying a vehicle from TMT motor company…

Buying a vehicle from TMT motor company was the best experience I have ever had when purchasing a car. Moh was brilliant. Love the car would definitely recommend

October 9, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Sue for your kind words and recommendation, we so appreciate it. Wishing you many happy miles in your new vehicle and please do keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Fantastic Experience

We recently purchased an Audi Q8 from the guys at TMT Motor Company, and what an amazing experience it was.

At every point during and since the purchase the guys have been nothing short of excellent. When we started to look for a new(er) car, we contacted 5-6 dealers, only 3 bothered to reply, only 1 replied in direct response to my e-mail and answered the questions I asked, this included 2 Audi dealerships who when we visited showed little or no interest at all in selling a vehicle, yet Kris and the management of TMT all took time with us and helped in every way possible, so there was no way we would be buying from elsewhere and would happily recommend this team to anyone looking to make a purchase.

September 28, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much John for such a glowing review and recommendation, we really appreciate it. Wishing you many happy miles in your new vehicle and please do keep in touch should you be in the market again for a new vehicle.

Rated 5 out of 5 stars

Moh - honest, knowledgable and organised

Moh was very honest and organised. Car arrived beautifully

September 10, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Andrew. Happy to hear you are satisfied with the service we pride ourselves on. Wishing you many happy miles in your new vehicle. Please do keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Friendly and helpful company

Always very helpful, polite and does what he promises.
Follows up on any questions that need addressing

September 11, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thanks so much Phil. Please do keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Recently bought my new car from TMT…

Recently bought my new car from TMT motor company, and since I first viewed the car the service I have received is 5 stars. Wouldn’t go anywhere else for my cars.

September 4, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Lewis for your kind words. Wishing you many happy miles in your new vehicle.

Rated 5 out of 5 stars

Really simple and straight forward…

Really simple and straight forward process, Moh was transparent the whole time regarding time frames and condition of the car. Would definitely recommend.

August 20, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Logan. Wishing you many happy miles in your new vehicle.

Rated 1 out of 5 stars

15 months of anxiety and sleepless nights

Where do I start! In May 2023 I paid £175,000 for a Porshe 911 Turbo cabriolet. I drove the car away and was super excited as I'd never owned anything like this before. My wife and I set off on a European road trip a few days later and loved it.
On my return I expected the V5C to be in my post box, but this is where 15 months of anguish and frustration began. Instead of a new logbook in my name there was a letter from NOVA (the department of HMRC who deal with vehicle import duty). Despite having the car HPI checked prior to buying (showing no export marker), it turned out that the car had been taken abroad for 10 months but the paperwork hadn't been correctly completed when brought back into the UK. This meant an application to NOVA had to be made, followed by an application for a new logbook. The letter stated that the car wasn't permitted/illegal to be driven on the road until the whole thing was resolved and a logbook issued. I forwarded to letter to Kris at TMT Motors and he said he'd deal with the applications and sort everything asap.
Fast forward 12 torturous months, dozens of calls, emails, WhatsApp messages, and two failed NOVA applications later (because they were completed by TMT Motors incorrectly), and I took matters into my own hands. I employed a solicitor to complete the forms and jump through the hoops with NOVA and the DVLA. Now nearly 16 months after buying a £175,000 car I finally have a V5C and can take the car out of storage and drive it on the road. The car has no doubt lost over £40,000 since I bought it and I'm absolutely furious.
TMT treat their customers with utter contempt, and Baqua who I believe is the owner hasn't communicated with me once with an apology or any offer of compensation. I asked to speak to him on several occasions about returning the car and was fobbed off. Customer service doesn't get any worse and I'd urge anyone reading to avoid TMT Motors at all costs.
As a side note, I believe the whole 'export then bring back into the country' thing to be a VAT dodge and am in the process of reporting to HMRC.

August 19, 2024
Unprompted review
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Reply from Tmtmotorcompany

Dear Mr Broadbent

Thank you for your review and for bringing this matter to my attention. Let me begin by sincerely apologising for this bad experience and rest assured we will take this lesson onboard.

Let me kindly begin by explaining our perspective on the matter:

1. We completed all our background checks on the vehicle and there was absolutely no export marker on the vehicle or any evidence of the vehicle being exported. We use several platforms to verify the history of a vehicle and we can show and demonstrate that all records were clear.

2. We transferred ownership to yourself, but it was only at this point DVLA and NOVA made us aware that a paper exercise needed to be completed before a new logbook could be issued to the new keeper.

3. As you know and have personally experienced, trying to communicate with the DVLA or NOVA is a painstaking process and difficult is an understatement. We are at the mercy of a government organisation and they are extremely slow in dealing with such matters and if an honest mistake is made on a paper application, it can take weeks / months for us to be made aware of the mistake.

4. As a gesture of goodwill and to show compassion we did pay for 12 months road tax. Furthermore, we have reached out to see what else we can do to make this experience better.

5. We cannot control the future market value of vehicles and in the last 12 months the UK used car market has experienced depreciation at a higher rate than normal and this is across all brands including Porsche.

6. You are asking TMT to pay you circa £40,000, to cover the depreciation of your vehicle or the review remains. This is unreasonable and we cannot be held responsible for the amount your vehicle has depreciated.

I do apologise for this bad experience and if you do wish to speak to myself on this matter, please do get in touch.

Kind Regards
TMT Motor Company


Rated 5 out of 5 stars

Top team

Top team - Kris & Mo sorted me out well.

3rd purchase off the boys, even saved me a bunch on my insurance!

August 6, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Andrew for your continued support. It's always great to be able to assist our repeat customers. As always, please do keep in touch.

Rated 5 out of 5 stars

I rang up about the car Sunday morning…

I rang up about the car Sunday morning around 10.30am By Monday afternoon lunchtime I owned the car.

It was in showroom condition as described and all the paperwork you could have wished for was immaculately presented in a folder ready for my inspection. And the car is amazing.

July 22, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Adrian. Wishing you many happy miles in your new vehicle. Please do keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

I bought a car from TMT

I bought a car from TMT. The service I received was seamless from start to finish. Would definitely return to purchase my next car….highly recommend.

July 1, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Sarah for your kind words. We look forward to assisting you in the future when you are looking to purchase your next car.

Rated 5 out of 5 stars

5 star service!!

I cannot thank Moh from tmt enough for the service he provided in the sale of my new car! Not only did the whole process feel very professional and reassuring but also felt very personal and that there was never a bad time to call/message.

It would be a pleasure to deal with Moh and TmT again. Thanks guys

Seb (2021 jag f-pace svr)

June 2, 2024
Unprompted review
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Reply from Tmtmotorcompany

Thank you so much Seb. Please do keep in touch if we can assist you again in the future.

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