Tobycarvery Reviews 

⚠️ Warning to anyone considering visiting Toby Carvery Slough ⚠️

I have been coming to this branch for years, and unfortunately one staff member, Shannon, has consistently provided some of the worst customer service I have ever experienced.

If you are expecting friendly, welcoming service, prepare to be disappointed. Every interaction with her feels rude, dismissive and as though serving customers is an inconvenience. She regularly comes across as irritated, fed up and completely uninterested in helping people.

During my most recent visit, I politely asked for some lemon with my meal and was met with the response, “well I can give it to you if we have some,” delivered in a blunt and unfriendly manner. I was then ignored multiple times when trying to get Shannons attention. She continuously ignored me to a point that I eventually had to leave my table and go to the bar myself. No customer should have to chase staff for such a simple request.

What is most disappointing is that this is not a one-off experience. This has been a recurring issue over the years. Time and time again, Shannons attitude has made what should be an enjoyable family meal feel uncomfortable and unwelcoming. I have also witnessed other customers being spoken to in a similarly dismissive manner.

The food itself is generally fine, but the service is so poor that it completely overshadows the experience. Customer service should make people feel valued and welcome. Instead, this branch leaves customers feeling like they are a nuisance.

After years of giving this place chance after chance, I have finally had enough. I will not be returning and would strongly advise others to be aware that the standard of customer service here may fall well below what you would reasonably expect.

Appalling service

Just had lunch at toby carvery watergate toll bolton. Excellent place to visit. Place was lovely and clean. Food was piping hot. Kayleigh was brilliant at our table . She was polite and courteous. Definitely well worth the visit

Please rectify!
As a regular Toby customer , very disappointed in your delivery service.
Arrived cold/ warm, deflated Yorkshire, like a pancake, gravy tub half full, not enough for size of meal.
Also veg options poor, over top veg , smaller portions of meat, so meat ran out quick with large amounts of veg left.
Delays in delivery means cold food that needs heating once arrived.
Surely your delivery should have warming containers, not bagged, and should be kept warm throughout delivery.
Drivers excuses for delays, poor!
Hope you learn from this’ TOBY’ as needs tweaking!

Rude waitress, diners crammed in like sheep at borehamwood studio way. Shockingly bad

Toby Carvery Basildon, staff very friendly and helpful, breakfast was hot and so were the plastic utensils. Just never has any flavour to it. Always book on the app, tell staff name and always get a text saying sorry you didn’t make it! So asked for a refund … 😂

The food was cold, the chef didn't ask which meats I required and didn't advise me I could chose the number of yorkshire puddings I could have on the Kingsize meal - which was more lilke a Dollysize meal.

went to the cherry orchard in arrowe park birkenhead last night,24th may,6 family members the carvery was disgusting,this was at 6pm,the parsnips looked dehydrated strips of tree bark,what was left in the food container.there was a handful of dried out string beans,which looked like they needed the last rites given to them.the lamb was far to salty.i gave up waiting after ten minutes for fresh food to replace the sorry mess that was there.got hold of some so called manager,who was as much use as a one legged man in an a--e kicking contest.cost for this garbagge £108 and probably food poison.steer well clear.

Poor service and disappointing food. I would not recommend this place. My complaint about a staff member’s poor service was not addressed properly, and instead, the company appeared more focused on defending their staff than resolving the issue professionally.

I have emailed customer services with reference to having problems with their latest app numerous times this week. Have had to reinstall the app because it won't allow me to register with them again, it keeps getting stuck. Have not had any feedback from them. Very unprofessional. Not sure what else I can do!

Staying at the Travelodge in Whitchurch Cardiff. The restaurant is normally like a zoo, but it seemed reasonably quiet, so we thought we'd go for it. We picked a quiet table in the self serve area and bought a drink and paid for the carvery. The glasses were dirty and the area quickly filled up. I asked if I could move to a quieter table, of which there were plenty. I was told by the male server that the area I wanted to sit in was closed, which it obviously wasn't, just laid up for tomorrow. The excuse was that he couldn't serve us at the table, we were self service as we'd already paid and just needed a table. At this point the idiot just turned his back and walked away. We limped our way through a very poor service carvery and left. Probably my own fault, should have gone with my first instinct and left it alone.

Had a meal at Toby Carbery Highnam today which was lovely. Quick service, good hearty food and great service from Dean!
Have been a few times before and always had great service from Dean! Well done 💪🏼

I have Coeliac disease an I am sure they don't know what it is!
The restaurant does not have any gluten free beer which is plentiful and they are still putting wheat flour as opposed to corn flour in the gravy so a very dry roast.
On asking the waitress to point out the GF deserts she said they were the same as the vegan options! OMG! On asking she said would find out and returned some time later to say the kitchen was closed at 21.00 even though the place closes at 22.30!
NOT IMPRESSED, DONT GO THERE!

James and Simona from Toby Carvery Horsforth were absolutely wonderful - a model example of top class and professional staff. If only other restaurants has this kind of quality of staff - highly recommended - thank you!!!

After having a bad experience with a Toby Carvery takeaway about a year ago (lots of mashed potato and carrots and a couple of slices of meat) we decided to give it another go against the wishes of my husband who reminded me that we paid £36.00 last time for a plate of mash potato and carrots. This time exactly the same thing, the food arrived, a round container full of mash and carrots with a couple of slices of meat on top. My husband found the beef tough and inedible and cruelly gave it to the dogs to eat. Honestly, we paid £40.00 for an expensive plate of mash and carrots. I complained directly to the Toby and received a reply saying they weigh all portions of food to make sure everyone gets a fair share. Using scales is impressive, but perhaps the scales need recalibrating if two slices of beef now count as a carvery. For £40 I wasn’t expecting a medieval famine reenactment. At least Richard Turpin had the audacity to wear a mask……lesson learnt, won’t be using Toby again.

It's been 10 years since we went to a carvery, nothing has changed. The yorkies were obviously the same ones. Cold hard and inedible. Vegetables overcooked and not drained. Surroundings filthy. I have picture of the curtains and wall were we sat covered in what I hope was gravy. Ingrained over the years. Thanet carvery. Never again.

Friday afternoon booked, wife in wheelchair. Arrived at serving place found very little to choose from. By then long queue behind her so took what we could get . Yorkshire pudding hard. Beef chewed but indigestible as was the chicken
Manager not very interested but did take money off the bill
Toby Edith Cook Way, Ipswich
Will not return

Toby carvery, pontprennau, cardiff.
toby carvery are getting worse without a doubt. Years ago, always a satisfying meal for everyone young to elderly. Is it the chefs or the produce that it lacking?
I had not been pontprennau for a couple of years as the last time i went there the food was awful.
I have stopped at various other ones, newport being one where it was well liked and tasty.

I ended up going back to pontprennau sunday as the way things worked out for me, i was on the doorstep so thought cant always be bad.

Everything was dried out, the lamb was over cooked, the stuffing was not cooked in the middle, the collie, couldnt be cut where i even asked the waitress to watch me try. it was rubber.
I am no chef but have been around many people cooking and and i always recall stuffing being soft and loose. The stuffing here was compressed and white in the middle. Nothing like the real thing.
roast potatoes are frozen and not cooked at all. they looked like a roast potatoe but tasted nothing like one. Like chewing on a dusty tennis ball.
I was offered a free icecream that i would normally take up but what i had eaten of the other part of the meal, put me right off leaving me not 100% to eat anything else.
There are not many carvery's about these days but toby will not be on my to go to carvery any more.

The meat on the carvery was absolutely delicious, But, the vegetables and roast potatoes looked and tasted like they had been there from the day before .
On a plus note, the staff were excellent, and very professional and helpful, apart the the gentleman carving the meat , who was curt and had obviously had a bad day

14 May 2026 mid afternoon. Went to Bathgate Carvery for a meal. The atmosphere was good with a friendly welcome. Decided on the carvery. Hardly anyone in at this time. Went to get my food and hardly any meat left. A very small dried up piece of gammon and exactly the same for the pork. Full turkey available. I was told that I would have to have the pork and gammon from the displayed meat as they have to use up all the meat to prevent waste. Some vegetable dishes were dried up.
I have had good meals at this place before but those were at times when it was busy and the food was fresh. So, it would appear they do not look after the food when it is quiet. It just dries up as it is not covered up.

Trying to log into my Toby Carvery account & I forgot my password (haven't used it in a while) but when you click on forgot password it takes you back to the main screen, no where to change the password. Have emailed Toby but no response. Thought I would try them again after a couple of bad experiences & being told things have improved in my local Toby. Are they interested in customers or do I forget it.