1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, quick despatch & item well packaged. Rug is beautiful, bright & fresh for the spring & absorbs the moisture from shoes coming in from all the rain. Washable mat makes it easy to keep to... See more
Company replied
I ordered a table console online on a Saturday/Sunday and it arrived to my door on Tuesday. I couldn't believe I had it so quickly. It came well boxed and I was able to put it together myself. Its abs... See more
Company replied
Absolutely fantastic service! I had an issue with my Sage Barista coffee machine, and the team couldn’t have been more helpful. I was provided with several different options, including a full refund... See more
Company replied
Company details
- Building Materials Market
- Bathroom Supply Store
- Bedroom Furniture Store
- Electrical Appliance Wholesaler
- Hardware Accessories Store
- Plumbing Supply Store
About Tadhg O'Connor Ltd.
Written by the company
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Contact info
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Ireland
- 06964386
- customerservice@toc.ie
- www.toc.ie
4.4
Excellent
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not available to buy
Bought item from website next day got email item not available website should be updated as soon as possible
December 15, 2024
Reply from Tadhg O'Connor Ltd.
Hi Gordon,
Thank you for your feedback, and we sincerely apologise for the inconvenience.
We understand how frustrating it must have been to purchase an item only to find it was unavailable. We’re working on improving our stock updates to ensure this doesn’t happen again. We appreciate your patience and would be happy to assist you further if needed.
Regards,
Michael.
Excellent and prompt service at a very…
Excellent and prompt service at a very busy time of year
December 19, 2024
Reply from Tadhg O'Connor Ltd.
Hi Maura,
Thank you for your kind words!
We’re thrilled to hear that you were pleased with our service, especially during such a busy time of year. Providing prompt service is always a priority for us, and we’re glad we could meet your expectations. We hope to serve you again soon!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Stephen,
Thank you for your feedback!
We’re so pleased to hear you had a good experience with us. Providing quality products at great prices with quick dispatch is what we aim for. We look forward to serving you again soon!
Regards,
Michael.
Great service many thanks
Great service ,they were the only company in Ireland who had the product in stock and they were 15 euros cheaper I will be using their service again .Many thanks ,5 star service.
December 17, 2024
Reply from Tadhg O'Connor Ltd.
Hi Tom,
Thank you for your fantastic review!
We’re delighted to hear you were happy with our service and pricing. It’s great to know we could provide the product you needed at a better value. We look forward to serving you again in the future—thank you for the 5-star rating!
Regards,
Michael.
The best company to deal with
The best company to deal with, great staff and very efficient service.
Gold star standard!
Couldn't recommend highly enough.
You can get so much there too!
Only place for me.
December 17, 2024
Reply from Tadhg O'Connor Ltd.
Hi Niamh,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear such kind words about our team and service. Providing a gold-star experience is what we aim for, and it’s wonderful to know we’ve hit the mark for you. We’re so glad you enjoy the variety we offer and truly appreciate your recommendation. We look forward to welcoming you back soon!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Marian,
Thank you for your feedback!
We’re glad to hear you were happy with the fast online delivery. We appreciate your support and hope to serve you again soon!
Regards,
Michael.
Misleading
Ordered and paid for a jacket for Christmas present. Called to be told it wasn’t in stock in the size I ordered. Very disappointed. Website should have been updated.
December 17, 2024
Reply from Tadhg O'Connor Ltd.
Hi Michelle,
Thank you for your feedback, and we sincerely apologise for your experience.
We understand how frustrating it must have been to place an order, only to find out the item was unavailable. This is not the level of service we strive to provide. We're actively working on improving our stock updates to ensure this doesn’t happen again.
Once again i sincerely apologise for the inconvenience caused.
Regards,
Michael.
Fast delivery for online order.
December 7, 2024
Reply from Tadhg O'Connor Ltd.
Hi Lisa,
Thank you for your feedback! We’re so pleased to hear you were happy with the fast delivery of your online order. We look forward to serving you again in the future!
Regards,
Michael.
Brilliant customer service
Brilliant customer service. So helpful on the phone. Received my order the following day
December 6, 2024
Reply from Tadhg O'Connor Ltd.
Hi Alice,
We’re delighted to hear that you found our customer service helpful and that your order arrived so quickly. It’s always our goal to provide the best experience for our customers. If there’s anything else we can do for you, please don’t hesitate to get in touch!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Christine,
We’re thrilled to hear you were pleased with our fast delivery service and found great value in our products. Your satisfaction means a lot to us, and we hope to serve you again soon!
Regards,
Michael.
Excellent customer service
Very quick delivery. 1 item damaged during delivery, replacement sent out the next day. Excellent customer service!
December 2, 2024
Reply from Tadhg O'Connor Ltd.
Hi Linda,
We’re so glad to hear you were happy with our customer service and delivery speed. We apologise again for the damaged item, but it’s great to know the replacement arrived quickly and met your expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.
Regards,
Michael.
Not the best experience, but the vendor took actions to mitigate
Supplied product not as advertised. Emailed Customer Service twice - no response after 8 days.
Update:
Customer Service contacted me after 2 weeks, apologised and rectified the situation.
November 28, 2024
Reply from Tadhg O'Connor Ltd.
Hi Andrey,
We’re very sorry to hear about your disappointment and any inconvenience caused by this experience. After reviewing the situation, we can see that the issue has since been resolved. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Regards,
Michael.
They did not have the item I wanted and…
They did not have the item I wanted and could not get it so they were quick to refund me,good seller to deal with
November 20, 2024
Reply from Tadhg O'Connor Ltd.
Hi Liam,
Thank you for taking the time to share your experience with us. We're sorry we couldn't provide the item you were looking for, but we’re glad to hear that you found our refund process efficient and our service satisfactory.
Your understanding and kind words mean a lot to us, and we truly value your support. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Carole,
Thank you so much for your wonderful 5-star review! We're thrilled to hear you found our products to be great value and appreciated our quick delivery service.
Your kind words mean a lot to us and motivate our team to continue providing the best service possible.
If there's anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Regards,
Michael.
Terrible.
Don't even know where to start, ordered a Xmas tree, got sent the wrong one, on the 3rd correspondence a few days later I'm told they don't have the one I ordered in stock... AND.... then get an email that as a sign of good faith they'll give me a full refund AND will arrange pickup of the wrong one at no charge to myself... The sheer and utter gall.
Never shop there again, once bitten etc...
November 14, 2024
Reply from Tadhg O'Connor Ltd.
Hi Noreen,
I’m sorry to hear about your frustration with this situation.
The Christmas tree model you originally ordered was updated by the manufacturer, and unfortunately, the specific version you selected was no longer in stock. It was replaced with the newer model that was sent to you. While we do our best to prevent such issues, stock discrepancies can occasionally occur, especially during the busy holiday season.
We sincerely apologise for any inconvenience this has caused. If you’d like to discuss this further, please don’t hesitate to contact me directly at michaels@toc.ie.
Kind regards,
Michael
Reply from Tadhg O'Connor Ltd.
Hi Gillian,
We’re very sorry to hear that your order arrived damaged. All of our products are carefully inspected before leaving our warehouse, so it seems this damage may have occurred during transit.
To help us investigate this further and resolve the issue for you, could you please provide more details? You can contact our customer service team at customerservice@toc.ie, and we’ll ensure this matter is addressed promptly.
Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Regards,
Michael.
Great stock and prompt delivery
Stock exactly what I needed, and very prompt delivery (next day!)
November 14, 2024
Reply from Tadhg O'Connor Ltd.
Hi Des,
Thank you so much for your fantastic review! We're delighted to hear that we had exactly the stock you needed and that our prompt next-day delivery met your expectations. We take pride in offering high-quality products and efficient service, and it's great to know that we could deliver on both fronts.
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind words! We're thrilled to hear that you were happy with our service and that your product arrived quickly and well-packaged.
Your feedback means a lot to us, and we’re glad we could meet your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Thanks again for choosing us!
Regards,
Michael.
Sent out the wrong stuff first cost me…
Sent out the wrong stuff first cost me a day's work
November 5, 2024
Reply from Tadhg O'Connor Ltd.
Hi Tadhg,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by receiving the incorrect product. We fully understand how frustrating this must have been, especially given the impact on your work.
As soon as we were made aware of the issue, we acted swiftly to resolve it and ensured the correct product was delivered to you within 24 hours. While picking errors are rare, they can occasionally happen, and we deeply regret that this occurred in your case.
We hoped that our prompt resolution of the issue would have mitigated the situation and perhaps avoided a negative review. Nevertheless, we value your feedback as it helps us improve.
Regards,
Michael.
Enquiry was very professionally handled…
Enquiry was very professionally handled order placed and delivered promptly at a reasonable price.Would recommend & very pleased.
November 13, 2024
Reply from Tadhg O'Connor Ltd.
Hi Tom,
Thank you for your fantastic feedback! We're delighted to hear that you found our service professional and efficient. It's great to know you were pleased with the prompt delivery and pricing. Your recommendation means a lot to us. We look forward to serving you again in the future!
Regards,
Michael.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.