Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more
I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more
I’ve used Tokyo Laundry several times now and I’ve never had a bad experience. Quality, sizing and prices of clothing is very good 😀. Communication from placing order and delivery time is also v... See more
Company details
Written by the company
Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.
Contact info
Unit 14, Park Seventeen, Whitefield,, M45 8FJ, Manchester, United Kingdom
- customerservices@tokyolaundry.com
- www.tokyolaundry.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Quality
Good Quality, good price and fast delivery. Well packed. 10/10
September 25, 2025
Unprompted review
I love the quality of clothes from…TOKYO LAUNDRY EXCELLENT
I love the quality of clothes from TOKYO LAUNDRY. The clothing cardigans, polo shirts indeed all the clothes I have bought for my husband are excellent, especially the boxers. Than you Tokyo Laundry. 🌻🐝
August 4, 2025
Unprompted review
Good quality T-shirts at great price
Good quality T-shirts at great price. Multi-packs provide a matching & practical colour mix.
September 19, 2025
Unprompted review
Bought a jacket as a gift for my…
Bought a jacket as a gift for my brother.
The colour is nice but overall finishing is average. Especially the stitching is poor quality with thread hanging out.
August 15, 2025
Unprompted review
Reply from Tokyo Laundry
We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us
Logo peeling away
Grey t shirt that a bought has already started to peel. After only 1 wash some of the lettering a ‘T’ has started to come away from the tshirt. Shame as the t shirts I ordered felt like a good quality material and fit
August 26, 2025
Unprompted review
Reply from Tokyo Laundry
We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us
Absolutely spot on
Absolutely spot on. Brought six, so pleased came back for six more
August 14, 2025
Unprompted review
Not to bad
Out of five t-shirts purchased, two had marks and one was stained. The materials are not of good quality.
August 22, 2025
Unprompted review
Reply from Tokyo Laundry
We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us
Best fitting pants
Best fitting pants, delivered next day. What more can you ask for? Oh yeah, at a good price.
August 8, 2025
Unprompted review
Easy to order online
Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they were in the sale and I got an extra 10% off for my first order, so at £4.50 per T-shirt they are an excellent buy but also would be worth the full price.
August 21, 2025
Unprompted review
Straightforward Purchase No Hassle
Trusted seller, items received correctly and within a reasonable time, pleased with the items.
August 6, 2025
Unprompted review
Always a good product at a reasonable…
Always a good product at a reasonable price.
July 25, 2025
Unprompted review
Good quality, fit and price
Admired a jacket my sister was wearing and discovered the make. Ordered 2 colours via your site. Easy to order, swift delivery and nice quality of the garments, which fit me well. Grea for the price!
July 28, 2025
Unprompted review
Tokyo laundry
Order and delivery was fine, the items I ordered pictures were little misleading in regards to materials.
August 6, 2025
Unprompted review
Very pleased with Tokyo Laundry.
Bought a nice cotton and linen shirt for the hot weather in TKMaxx.
I checked the label, Tokyo Laundry, found their own website and bought 3 more.
Very cool in the heat and very light to wear.
They have lots of other items in their range.
Very pleased with Tokyo Laundry.
August 8, 2025
Unprompted review
Sick of being spammed with follow up emails
Repeated emails that I didn't ask for spoiled the experience.
August 1, 2025
Unprompted review
Their products are absolute garbage
Their products are absolute garbage. I bought two pairs of boxers, and the elastic came loose within a week. Then I vowed never to buy anything from this brand again. Luckily, my girlfriend saw a pair of these and liked them. She asked me to buy them. I told her the brand was bad, but she urged me to give them a second chance. But no surprise there. After only wearing them once, the pants looked terrible, the fabric was damaged, and the threads started coming out. I've sworn to never buy this brand again.
August 6, 2025
Unprompted review
Reply from Tokyo Laundry
We are very sorry to hear about your faulty item. Please contact our customer service team and they will help.
https://tokyolaundry.com/pages/contact-us
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