Most surveys are great but some ask things like which "region" do you live in. This is inaccurate as Scotland, Wales and Northern Ireland are NOT regions but countries in their own right. Why not just... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The surveys are mostly okay, some take a lot longer than they say they will, which is really annoying. Also, the vouchers take a long time to come through. Other sites I get vouchers from are either i... See more
Company replied
Toluna is easy to use and has a lot of surveys available. I like that I can earn points and redeem them for rewards. The app works well and the surveys are usually short. Sometimes it takes a bit to f... See more
Company replied
Actually I would have give it a 5 star,it's just that this past few weeks there no voucher for Gcash and I've been waiting, cause I really wanna redeem my points now. Before when it's still available... See more
Company replied
Company details
- Market Researcher
- Media and Marketing Agency
- Media Company
- Online Marketing Agency
- Software Company
- Web Hosting Company
About Toluna
Written by the company
You can also download our app for free and enjoy the experience on the go!  
|
Contact info
United States
- https://www.toluna.com/contact-us
- www.toluna.com
4.2
Great
242K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Emotional stability
Reward system is good and motivating but my paypal account is closed
July 19, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Easy registration and accessible website
Easy to register and website has good navigation menu, surveys easy to complete.
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
many survey oppurtunities
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
Soon find out if survey is suitable
Soon find out if survey is suitable, Able to get on with survey if it is
July 24, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
good
So far, my experience has been positive. The website is easy to navigate and the surveys are straightforward.
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
There are problems with this app
It would help if you could answer all the questions without being blocked from it. You would also help if most of the surveys would not turn you away because you don't fit their criteria.
July 24, 2026
Reply from Toluna
Hello,
Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better.
Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification.
Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached.
Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve!
Sincerely,
Toluna Team
Toluna is easy to use and has a lot of…
Toluna is easy to use and has a lot of surveys available. I like that I can earn points and redeem them for rewards. The app works well and the surveys are usually short. Sometimes it takes a bit to find surveys that qualify for, but overall a good experience for earning in my free time.
July 24, 2026
Reply from Toluna
Hello,
Thank you for taking the time to review our platform!
Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna!
Looking forward to hearing from you,
Toluna Team
Reply from Toluna
Merci d'avoir pris le temps de nous envoyer votre évaluation, vos commentaires sont très appréciés !
Continuez à influencer votre monde !
Toluna Team
i find out that i c an not do surveys…
i find out that i c an not do surveys ny more i no mycomputer was hacked and i bought new one as i was mtold to do and find now i have tokeep writting to get my surveys stated again please give me back my surveys so i c an earn points
July 18, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
I can be of help for making an upgrade…
I can be of help for making an upgrade to a product
July 24, 2026
Reply from Toluna
Hello,
Thank you for your amazing review.
We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! We'd love to bring your Toluna experience to the highest level!
We are looking forward to seeing you on Toluna for many years to come!
Best wishes,
Toluna Team
Really slow payment of rewards
Really slow payment of rewards. I have been waiting 6 weeks and still nothing
July 24, 2026
Unprompted review
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
User friendly
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
Enjoyable experience
I received several invitations, and while all surveys are not always available, I enjoy sharing my opinion. I’m building up points towards rewards. The survey is function fine.. they don’t drop in the middle of the survey. It’s an enjoyable experience to share my opinion.
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
They are one of the best survey apps
July 24, 2026
Reply from Toluna
Hello,
Thank you so much for this great review! We really appreciate your loyal membership and your feedback!
You can find us at https://www.toluna.com/contact-us anytime you have a question.
Have a lovely day!
Toluna Team
Informative and reflective.
July 24, 2026
Reply from Toluna
Hello,
Thank you for taking the time to send us your review, your feedback is much appreciated! We are glad to hear that you enjoy the Toluna experience!
Whenever you have a question or concern don’t hesitate to submit a ticket at https://www.toluna.com/contact-us - we'd be more than happy to help!
Best wishes,
Toluna Team
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