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Rated 5 out of 5 stars

I've spent hard-earned money with Rick and Gary for more than twenty years and in all that time they've supported me in what I've wanted to achieve, never tried to talk down to me when my knowledge wa... See more

Rated 5 out of 5 stars

I'm a yank who used Toneworld to import a guitar that's rare in the US. Gary responded to many of my emails within minutes - A feat, considering the 8-hour time difference. A week after the guitar was... See more

Rated 5 out of 5 stars

I didn't get time to go into the shop in Manchester when I was visiting so decided to try their online delivery service. I already knew which product I was after and their price was amongst the lowest... See more

Rated 5 out of 5 stars

My search for a decent compressor pedal took me from Switzerland, to the USA, then back to my homeland and indeed homecity of Manchester, UK. Bought the Rothwell Love Squeeze compressor, handmade i... See more

Company details

  1. Musical Instrument Store

Information provided by various external sources

Tone World are committed to providing exceptional customer service, we love what we do and aim to give you the best service possible. We have a hassle free returns policy, we want you to be happy with your purchase and will do everything possible to help you find the right product


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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Rated 5 out of 5 stars

Great service, will definitely use them again!

I didn't get time to go into the shop in Manchester when I was visiting so decided to try their online delivery service. I already knew which product I was after and their price was amongst the lowest listed on the net. Ordering online was simple, next day delivery, the product arrived really well wrapped and in perfect condition. Great job guys, I've no hesitation in recommending you, cheers!

January 13, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service, kept me informed throughout dispatch .

The service was first class. It was my first experience of ordering on line, so was quite nervous about the order, as it was a Christmas present. I had emails from them throughout , from receiving the order to dispatch. Received by first class post in three days, including the weekend ! Excellent ! Would certainly order from them again. Thank you.

December 20, 2013
Unprompted review
Rated 4 out of 5 stars

A good website but a little complicatied to buy a gift voucher from abroad

The website, as the shop, is very attractive but it was a little confusing buying a gift voucher from aboad with someone from accounts asking me to give the bank authorisation code (which had already been given in order for me to make the purxchase ...). the only other criticism is that the currency converter online doesn't seem to function very well whjen you actually buy the gift voucher, the price is given in pounds for the same amount of euros that we'd asked for. Otherwsise, I hope that we won't have any trouble using the gift voucher online. I'm sure that the staff will be helpful.

December 15, 2013
Unprompted review
Rated 5 out of 5 stars

Very Good service,

I bought a second hand Boss keely pedal and it arrived quickly and in a well packed parcel and very good working condition I will defiantly shop here again.

December 11, 2013
Unprompted review
Rated 5 out of 5 stars

Happy as can be!

Really good service, great price. Had the product in my hand within 24h, can’t fault any part of the purchase process.

November 28, 2013
Unprompted review
Rated 5 out of 5 stars

Great quality,easy purchase.

Took an online punt for an Eric Johnson strat.No need to worry,guitar is brilliant and the guys at Toneworld actually take pride in what they do.I will look at Toneworld first for any other online purchases,great to deal with.
Many thanks
Dave Arthur

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

I bought an Yamaha amp from toneworld at 2.30 pm and it was delivered before 5pm the next day. Great

October 2, 2013
Unprompted review
Rated 3 out of 5 stars

Slow to respond to emails. Some requests for information were never answered.

I gather that the shop is better than their on-line presence.

October 1, 2013
Unprompted review
Tone World logo

Reply from Tone World

Hi John,
Sorry to hear about the initial issues you experienced and we are glad this is now rectified
Regards
Tone World

John Harvey
My initial experience of Tone World on line appears to have been a hiccup in an otherwise flawless operation. Having recognised the problem, the TW guys moved quickly and efficiently to remedy matters, obtaining the purchase directly from the manufacturers. Well done! We all drop the ball on occasion. The quality of the service is in a company's willingness and effectiveness in picking it up again. For that, they get 5 STARS. I'd use them again.

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