Toolden Reviews 

30,958
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable prices, wide range of available choices, and exceptionally efficient delivery times that make purchasing professional equipment simple and straightforward. People frequently mention that the items arrive securely packaged, in pristine condition, and match their online descriptions precisely every single time. Some reviewers were not happy with delivery delays, experiencing extended wait times, tracking issues, and communication difficulties when shipments took much longer than expected. Consumers also described occasional instances where internal packaging was inadequate or boxes arrived severely damaged during transit, causing frustration.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting promptness and efficient... See more

Product

Customers had positive experiences with product, noting that items were well priced and exactly as described.... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs and great value... See more

Service

Consumers find service to be positive, efficient, and accompanied by competitive pricing and quick delivery.... See more

Order

Users describe ambiguous interactions with order, highlighting a divide in their purchasing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering the 3 items of garden equipment was easy on the website, and tracking details were given. Two of the three items were delivered but no details of why not a third so had to chase. Third item a... See more

Company replied

Rated 4 out of 5 stars

Service was very good, received the item as described and on time. The only part i would say could be better, was the packing. The battery charger was put in a cardboard box witj no packing. It was... See more

Company replied

Rated 4 out of 5 stars

Everything was fine except the drill that was delivered without a battery but that was my fault as I hadn’t looked at the description properly.

Company replied

Rated 4 out of 5 stars

Great product , realisable service . Packing inside side was not really secure but made no difference to quality .

Company replied



Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(30,958)

3,619 reviews in the last 12 months

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Rated 3 out of 5 stars

You use dpd for your delivery's and in…

You use dpd for your delivery's and in the past I have had nothing but problems with this company , they never deliver on time and also lie about when and haven't delivered

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review. We also use couriers such as Fedex and Parcelforce. We are sorry that DPD doesn't meet your expectations.

Toolden team

Rated 5 out of 5 stars

Excellent service and excellent value…

Excellent service and excellent value for money

July 29, 2026
Toolden logo

Reply from Toolden

Thank you for taking the time to leave a review and provide your feedback. We are so pleased to hear that you were happy with both the service and the value you received. If there's anything else we can assist you with, please don't hesitate to let us know.

Toolden team

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Delivered on time and a good price.

July 29, 2026
Toolden logo

Reply from Toolden

Thank you for taking the time to leave a review and provide feedback. We are so pleased to hear that you were happy with the service, delivery, and pricing.

Toolden team

Rated 3 out of 5 stars

Order process good

Order process good, despatched very quickly but oh boy then it went so wrong - Parcel Force are dreadful, finally got delivery five days later. Parcel Force claimed they tried to deliver which was not true - Toolden if you don’t want to shed customers suggest you do not continue with Parcel Force, I will think twice about ordering from you in the future as I can not put up with such a poor delivery/carrier provider.

July 29, 2026
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Reply from Toolden

Thank you for leaving a review. We will be passing this feedback onto Parcelforce.

Toolden team

Rated 5 out of 5 stars

Great service product arrived on time…

Great service product arrived on time well packaged , clear communication about delivery very happy

July 28, 2026
Toolden logo

Reply from Toolden

We're so happy to hear you had a great experience with our service and delivery. We appreciate your kind words!

Toolden team

Rated 5 out of 5 stars

Very reliable company .

Bought from Toolden before , quality goods , fair prices , fast delivery and good communication.

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for your kind review and feedback. We are so pleased you found our goods to be of quality, our prices fair, and our delivery fast with good communication.

Toolden team

Rated 1 out of 5 stars

I'm a 2nd fix carpenter

I'm a 2nd fix carpenter. I have had to return the 2nd angled nailer twice now all within the first six months .First time the driving pin stuck out and would not retract that was in the first month .2nd time I had miss fire's over and over again got so bad I had to take it to the repair shop still in 1st 6 months of a 3 year warranty said it was due to wear and tear over £200 for the repair . DO NOT BUY not a professional tool . Not a professional service.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Superb company ordered and everything…

Superb company ordered and everything came on time great service 👍

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything. If there is anything else that we can help you with please let us know.

Toolden team

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.

Value for money & everything went smoothly regarding ordering & delivery.

Would recommend!

July 27, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback. We are so glad you were happy with the value for money and that everything went smoothly with your order and delivery.

Toolden team

Rated 5 out of 5 stars

Always first class service,

Always first class service,

July 28, 2026
Toolden logo

Reply from Toolden

We are so pleased to hear that you consistently receive first-class service from us. Thank you for taking the time to share your positive experience.

Toolden team

Rated 5 out of 5 stars

Equipment arrived very promptly

Equipment arrived very promptly, not had any issues with it so far... Not sure how the customer service holds up as the order was smooth. Would use again definitely.

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback – we are glad that your order was smooth and that you are happy with the equipment. We appreciate your comments.

Toolden team

Rated 5 out of 5 stars

Great prices and rapid delivery

The prices were much less than screwfix/toolstation, etc and delivery was quick. Impressed!

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for your fantastic review! We are so pleased to hear that you found our prices competitive and that your delivery was quick. We truly appreciate your positive feedback.

Toolden team

Rated 1 out of 5 stars

All good when taking your money but…

All good when taking your money but best of luck when the item goes wrong. Pretty much ask you to try and fix it yourself, then delay collection to ensure item is more than 30-days old so neither they nor manufacturer have to take responsibility….. then they take your item back and vanish. No item, no refund. Shambles.

June 22, 2026
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Reply from Toolden

Thank you for leaving a review. I am sorry it seems the manufacturer sent an email in error. This was collected and a refund has been issued.

Toolden team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, kept in touch and a great price.

July 28, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are pleased you were happy with everything, especially our delivery and pricing. If we can help you with anything else then please let us know.

Toolden team

Rated 5 out of 5 stars

The staff at Toolden are very quick on…

The staff at Toolden are very quick on delivering tools straight to you door, the order was exact to the discription and I will order again when I need more tools. I will recommend Toolden to everybody I know.

July 27, 2026
Toolden logo

Reply from Toolden

Thank you for taking the time to share your positive experience. We are delighted to hear that you were happy with your order and our prompt delivery. We appreciate your recommendation!

Toolden team

Rated 5 out of 5 stars

First Class Service All Around

As usual, great choice of items in all price ranges, fast service and fast properly packaged delivery.

July 27, 2026
Toolden logo

Reply from Toolden

Thank you for your kind review and feedback. We are so pleased you found our selection great and our service and delivery fast and well-packaged.

Toolden team

Rated 5 out of 5 stars

Purchased The Milwaukee high impact gun

Bought the new Milwaukee high impact gun 1/2 and was best value for money it came with case fast charger and 2 5ah batteries and other places were doing it the price they do for just a bare unit. And item was shipped and delivered very quick.

All around a very happy customer and a great new toy to remove very stubborn bolts with so much ease .

July 27, 2026
Toolden logo

Reply from Toolden

We are so glad to hear you are happy with your new Milwaukee high impact gun and that it has exceeded your expectations!

Toolden team

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