Toolden Reviews 

30,942
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable prices, wide range of available choices, and exceptionally efficient delivery times that make purchasing professional equipment simple and straightforward. People frequently mention that the items arrive securely packaged, in pristine condition, and match their online descriptions precisely every single time. Some reviewers were not happy with delivery delays, experiencing extended wait times, tracking issues, and communication difficulties when shipments took much longer than expected. Consumers also described occasional instances where internal packaging was inadequate or boxes arrived severely damaged during transit, causing frustration.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting promptness and efficient... See more

Product

Customers had positive experiences with product, noting that items were well priced and exactly as described.... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive costs and great value... See more

Service

Consumers find service to be positive, efficient, and accompanied by competitive pricing and quick delivery.... See more

Order

Users describe ambiguous interactions with order, highlighting a divide in their purchasing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering the 3 items of garden equipment was easy on the website, and tracking details were given. Two of the three items were delivered but no details of why not a third so had to chase. Third item a... See more

Company replied

Rated 4 out of 5 stars

Service was very good, received the item as described and on time. The only part i would say could be better, was the packing. The battery charger was put in a cardboard box witj no packing. It was... See more

Company replied

Rated 4 out of 5 stars

Everything was fine except the drill that was delivered without a battery but that was my fault as I hadn’t looked at the description properly.

Company replied

Rated 4 out of 5 stars

Great product , realisable service . Packing inside side was not really secure but made no difference to quality .



Company details

  1. Construction Machine Dealer
  2. Battery Store
  3. Hardware Store
  4. Tool Store

Written by the company

Toolden is fast becoming one of the largest suppliers of Power Tools and Accessories in the UK. Toolden offer fantastic prices on Power Tools, Hand Tools and Accessories from top brands like Makita, Dewalt, Hitachi, Milwaukee, Teng, Bahco, Making Toolden your one-stop-shop for all Power Tools, Hand Tools, Accessories and more.

Fast Shipping, Great Prices!

Hard to be beaten on delivery and price...

We offer a fantastic shipping service through our courier partners, giving complete transparency and control of deliveries to our customers. Track your order from the moment of placing it until the minute it arrives at your door. Our customers can't believe how much money they saved shopping at Toolden. We are hard to beat on almost every tool on our website and we even often bundle deals to reduce costs even more, just by buying your everyday essentials you can get discounts on your tools.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(30,942)

3,619 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery

July 20, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 1 out of 5 stars

parts missing from order and I am…really disappointed with costumer servive

parts missing from order and I am getting the run around off sales team

July 19, 2026
Toolden logo

Reply from Toolden

We are sorry that there were parts missing from your order- we have contacted the manufacturer to request these are sent out to you but we did need some information from you to allow this to be actioned.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Bought a Makita 530mm Twin 18V LXT…

Bought a Makita 530mm Twin 18V LXT Brushles. This was a seamless transaction with fast delivery
Very pleased with the service and price

August 2, 2026
Unprompted review
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Service is good also telephone contact

Service is good also telephone contact. Thank you

July 19, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Happy chappy

Arrived earlier than expected and at a very competitive price. Thanks

July 19, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

First Class service

July 19, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 1 out of 5 stars

Took 6 days to dispatch my items

Took 6 days to dispatch my items

July 17, 2026
Toolden logo

Reply from Toolden

We are sorry for slight delay in the dispatch of your order. The items you ordered do have a dispatch time of 3-5 days but this is not guaranteed and just an approximate lead time.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Very good prices and delivery

Very good prices and delivery. Recommended.

July 18, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 4 out of 5 stars

Good but Comms could be better

Ordering the 3 items of garden equipment was easy on the website, and tracking details were given. Two of the three items were delivered but no details of why not a third so had to chase. Third item arrived a couple of days later but would have been could to know at the outset that it would be a split delivery as dispatch was from two different warehouses. Other than than the comms I am happy with the products.

July 17, 2026
Toolden logo

Reply from Toolden

Thank you for your feedback - we do state on the invoice that some items can come from a different warehouse but we are working to try and make this clearer for customers.
If we can help you with anything else then please let us know.
Toolden Team

Rated 5 out of 5 stars

Great all round service

Great all round service

July 17, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 4 out of 5 stars
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

Rated 1 out of 5 stars

Absolute joke

Absolute joke! Never turned up. Received 6 emails from Royal Mail each one informing me that my package had been sent to another part of the country!
Never again! I was a returning customer!

July 18, 2026
Toolden logo

Reply from Toolden

We are sorry for the delays and inconvenience that this has caused you.
After being shipped round most of the UK the parcel is currently with our local depot and will be returned to us in the next 48 hours.
We have sent you a quick email to confirm and can only apologise that we have let you down with your order.
if we can help you with anything else then please let us know.
Toolden Team

Rated 4 out of 5 stars

Ordering was easy but delivery from…

Ordering was easy but delivery from Royal Mail was not good. Perhaps think of another way for your deliveries.

July 18, 2026
Toolden logo

Reply from Toolden

We are sorry to hear this - we use various couriers based on the size, weight and value of your order.
if we can help you with anything else then please let us know.
Toolden team

Rated 5 out of 5 stars

Was brilliant .

Was brilliant .

July 17, 2026
Toolden logo

Reply from Toolden

Thank you for leaving a review and feedback - we are glad you were happy with everything.
If we can help you with anything else then please let us know.
Toolden Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look